Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85354 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 20, 2016 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Jay was very courteous and professional. I had 4 rooms cleaned along with my couch and love seat. Thank you and we will surely use Zerorez again.

Report a concern   February 20, 2016 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

The results were amazing and I feel it is safe for my infant to play on now.

Report a concern   February 20, 2016 — Rated 10 out of 10 by R.K. Zerorez Phoenix
What do you like about our products and services?

Excellent work by excellent technicians!

Report a concern   February 20, 2016 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

The technician was very helpful in explaining the process to me. He was on time, very professional and didn't take long to complete the job.

Report a concern   February 19, 2016 — Rated 9 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

I love he chemical free process and the friendly serviceman!

Report a concern   February 19, 2016 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Always kind thoughtful and honest!

Report a concern   February 19, 2016 — Rated 1 out of 10 by A.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was told on the phone that the treatment would get rid of the pee smell. When the tech got there he told my husband that the treatment would bring out the smell.

I was told on the phone that there is a min charge of like 130 to come out but because we were only having 1 room done we would have a credit to be applied to something else. When the tech came out my husband was told that that was wrong and the 1 room was the 130 and the treatment for pee smell would be on top of the base price

I was told that I would probably need a secondition treatment for the pee smell but that would be done at the same time but not to worry because I was going to have the credit because the 1 room was 30 and then we would essentially have a credit because of the difference between the min price abd the actual cost. Again my husband was told all that info was wrong. The tech said that they don't do a ecind treatments on the same day.

The carpets still have yellow pee stains. My cousin has a carpet cleaning biz and I chose you guys because I thought that you guys would be the best based on the info I got over the phone. He has never had a problem getting stains out or the smell out.

I will never use you guys again. And will never recommend you guys

Report a concern   February 19, 2016 — Rated 10 out of 10 by L.T. Zerorez Phoenix
What do you like about our products and services?

Friendly staff, ease and availability of appointment time, and, of course, the awesome service performed!

Report a concern   February 19, 2016 — Rated 10 out of 10 by B.T. Zerorez Phoenix
What do you like about our products and services?

The end result ... very clean carpets, but more than that. The treatment keeps the carpets clean and maintainable for many, many months.

Technician Hayden Hurst provided exceptional service. Was very professional, competent and courteous. He did an outstanding job on our carpets and represents your brand in a very positive manner.

Report a concern   February 19, 2016 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

No soap in carpet.
Workmen pleasant.

Report a concern   February 19, 2016 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Technician was on time and professional. Another great job.

Report a concern   February 19, 2016 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

No chemicals used, and the technician took his time and did a great job, and explain the process clearly and worked to get the stains out.

Report a concern   February 19, 2016 — Rated 10 out of 10 by G.K. Zerorez Phoenix
What do you like about our products and services?

The carpets look great and your whole team was very friendly.

Report a concern   February 19, 2016 — Rated 10 out of 10 by M.V. Zerorez Phoenix
What do you like about our products and services?

Tech was courteous and efficient. He called when I was told he would call and came when he said he would be there. I am very happy with the results. I felt like I got my money's worth.

Report a concern   February 19, 2016 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Customer service and quality of clean!

Report a concern   February 19, 2016 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

They work.

Report a concern   February 19, 2016 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

Your service members are so polite and professional that it made the entire experience enjoyable and painless.

Report a concern   February 19, 2016 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

No chemicals and great staff. Employees were happy to make sure everything we could have wanted was done.

Report a concern   February 19, 2016 — Rated 10 out of 10 by N.T. Zerorez Phoenix
What do you like about our products and services?

Zerorez really cleans and leaves no soap residue.

Report a concern   February 19, 2016 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

No strong smell. Carpets soft after vacuuming. Prompt and timely service.

Report a concern   February 19, 2016 — Rated 10 out of 10 by Frances Iobst Zerorez Phoenix
What do you like about our products and services?

Your customer service and product process is exceptional.
Jake was her service rep and he didn't excellent job for my clients carpet. On time efficient provide good service and dependable. It's nice to know that you can find a Great carpet cleaning service that you can depend on.Thank you again, Frances Iobst at Realty ONE Group

Report a concern   February 19, 2016 — Rated 8 out of 10 by M.C. Zerorez Phoenix
What could we do to improve?

Show up in the window I was given when I made the appointment.

Report a concern   February 19, 2016 — Rated 10 out of 10 by Bryan Bruner Zerorez Phoenix
What do you like about our products and services?

The service and product was excellent. My carpets never looked so good.

Report a concern   February 19, 2016 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

quick drying time

Report a concern   February 19, 2016 — Rated 9 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

timely, clean process, knowledgeable technicians, fairly quick drying carpets

Report a concern   February 19, 2016 — Rated 10 out of 10 by R.J. Zerorez Phoenix
What do you like about our products and services?

More updated equipment process

Report a concern   February 19, 2016 — Rated 4 out of 10 by J.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Techs are inconsistantly trained on the type of floors we have and they seem to be in a rush, which is understandable considering there getting paid on the number of jobs they can do in a day.

Report a concern   February 19, 2016 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

everything

Report a concern   February 19, 2016 — Rated 10 out of 10 by L.Y. Zerorez Phoenix
What do you like about our products and services?

Excellent technician!

Report a concern   February 19, 2016 — Rated 10 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

Very nice


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