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based on 87376 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I did not receive a phone call prior to Jake arriving that he would be at my home at the predicted time of arrival. He was on time, which was great, but all other carpet companies I have hired always call to give an ETA. Service was professional and looks good so far one week later.
As a former employee of Zerorez I try to spread the knowledge of how great their cleaning services really are. The team that came to clean my carpets were very professional and thorough. Carpets look great.
the carpet makes the whole house look nicer
Eric Ownesby was your rep. He was on time and did a great job. He confirmed what we had expected. we have a wear pattern in our carpet that is less then 3 years old. I was very pleased with his professionalism. I bought some of the cleaner and used it to clean my windows. I will be getting more of this amazing product. The windows look beautiful!!!
Everything!
Great guys... Only issue is I don't think my rule was cleaned in bathroom (I didn't notice until after they left)
The tech was really good and knew what he was doing it love the way the rug was after it was cleaned..
They were prompt polite and paid attention to detail
Professionalism of employee. Quick appointment setting and the results were better than expected!
Travis was very professional and courteous. Great service all around
Technician was friendly and helpful. Work was done quickly and well. One comment though, we have two dogs and I was really hoping all of the dog hair would be gone; most of it was, but some definitely still was in the carpet (I get its hard to get all of the hair when there's a lot)
I call to make a reservation the staff is polite, professional & accommodating. Prior to the tech arriving a call is made to notify me that he is on his way. One he arrives he sets up protecting my walls & covers his shoes not to track in any outside dirt nor dirty the carpeting he has just cleaned. Once completing the work, I inspect what I have approved prior to starting the work. Very SATISFIED with the service done.
The only down fall is that the tech is NOT authorized by Zerorez to move any furniture not even a sofa to clean behind or under. I understand a heavy piece of furniture could injury the tech. . I have Zerorez come out every year . Next year I will make the same call.
Thank you Zerorez & staff.
He was very friendly, professional and did a really great job with our carpets. Would definately recommend to a friend
I love that there are no chemicals used and the same goal is achieved. Customer service was excellent and the technician who came to the house was friendly, on time, and efficient.
Cleaning was not done very well
I liked how quick it dries
,but I was surprised at how wet it was. You should explain to people up front that it will be wet.
The lack of residue in the carpet
The technician was great and our carpets and tile looked really good after the service.
On time, great service, excellent results.
Friendly & efficient.
The gentleman that came to our home was excellent in explaining to me what square fotage this and that and services or extra special needs we might have and just didn't tire as I probably asked too many questions. This gentleman also just cleaned and worked and went about his job as a pro. My carpets look seriously fantastic and I am so happy with how hard he worked to get them that way. What a joy.
The techs are always friendly and professional and provide information about the process. There process does not leave a chemical smell or extreme stiffness to the carpet fibers like other companies. This is the second time I've used Zerorez and I will use them again.
Carpet looks the same, stains showing even in non traffic area's. I think that why using chemicals will work.
Zerorez does a great job in cleaning
The service guy was very profressional and he did a very good job on the carpet... Thank you
The Tech David was very friendly and nice plus explained the process. The carpets came out really nice
Carpet looked clean when wet but after it dried it was dirty. Train your staff in advising that carpet is to damage instead of trying to sell it to customer by testing area. Looks good wet but after it dried it was dirty again, more dirt came up. Not very professional company. They take your money and say customer satisfaction is there priority. Zerorez said technician tried to do everything to help but he didn't. He did not want to take no for answer. I said no to him 3 times after increasing cost from $450 to $850. Technician said let me show you front room, what their machine could do and for me to decide after cleaning. He didn't do anything but tell me it will look good, he said it wasn't guaranteed though. Like I said, it looked good when wet, so I said yes for the whole house. I am an Air Force member and I will definitely tell to stay clear from zerorez. Oh they did said other technician and person said it is not worth cleaning. They took my money and ran. I even asked for half a refund, staff said they could give treatment in future. Really, I will never go back to a company that train their staff to get that money.
PRODUCT DOES AN EXCELLENT CLEANING JOB, THE SERVICE IS EXCELLENT,
You were on time, knowledgable and very pleasant.
Always professional and efficient. My carpet drys quickly and looks awesome, staff are professional at every level!