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based on 87376 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
have use zerorez for about 3 years always had great service this time the guy was more worry how much more money he could get out of me for other services there spot in one of the rooms he missed the time he spent there was 1/2 the time other service took he didn't use the right tool for the steps had to ask him where the smaller tool it then he went to the truck to get it very very disappointed
What I like is the concept of the empowered water. Why use soap if you can use water.
Scott did a great job. Pleasant, considerate, and professional.
The second time you came out, all the things were fixed. Instead of 3 days to dry, it dried that night.
No use of harmful chemicals and easy online scheduling of an appointment.
The fact that the carpet stays cleaner longer. No chemicals to catch more dirt.
thoroughly done
Your people are all good. Just keep doing what you do and how you do it.
Most importantly, my carpet looks great. Other than that, I like the efficiency and friendliness.
Nice friendly, eager to please.
Very excited at how great the carpet looks
Loved that the cost of protection didn't break the bank
Your technician (Jake/Jacob?) was fantastic - friendly, knowledgeable, helpful and patient with my pups who couldn't help but say "hi"
They don't contain a lot of chemicals.
Professional folks
Great results and excellent service.
Efficiency, cleanliness and dried in a reasonable time.
The technician was terrific. Very nice, very knowledgeable, very neat, very quick.
We had an amazing experience with zerorez on Saturday. Christian was very professional, well spoken, and mindful of our needs. He took his time explaining the steps and process of cleaning our carpets and tile. I was extremely impressed with his work. He is very thorough and efficient. Thank you so much!! Will definitely recommend you!
Clean living and workers are courteous and on time.
Awesome Job to the person who came to our house! Not only was he informative, but also he was professional. We love our carpets now!!!!
Thanks so much to Alex from Zerorez.
Carpet cleaning is wonderful and so soft when dry.
I cant believe how great of a job Sam did. The floors looked new. I would recommend zerorez to any one. You guys are AWESOME.
Anthony and Nicole did a great job. They were very professional and courteous. They made recommendations for services without being over bearing.
I have already recommended zeroez to family and friends. Our carpet looks like new again!
It was the best carpet cleaning we have ever had! My husband was so to speak anal about getting the carpets cleaned frequently and I always had told him we should try Zerorez as he was never happy with all the other companies he had used. Well, due to unfortunate circumstances I was the one who had to make the decision this time so I went with Zerorez. The technician explained very clearly what he was going to do. Showed me stains that were not clearly seen and the difference after as well. I am very happy and know my husband would've been thrilled to see the carpets this clean finally!!
Thank you!!! :)
What was agreed to on the phone was not what they came prepared to do and he told me that they can't vary from the invoice. He kept telling me that the invoice is what I agreed to. No it wasn't! He finally agreed to do part of the additional services I was supposed to be getting but not all of them while agreeing that I was paying more than my services totaled. I didn't get everything done that I was supposed to and he wanted to charge me to do "extras" when as it was I was paying the minimum and not getting services that equaled it. Also, there's a spot he completely missed about 4" in diameter and he didn't get under the "lip" of the cabinets at all.
that you do not use soap in your cleaning process, I wish you were a bit cheaper as many of my clients
dont like to pay what you ask for your service..
Not crunchy, carpet is soft afterwards.
Carpet always stays looking great weeks and weeks after
I like the fact that the carpet dries in 6-8 hours plus how clean the carpet is. Another plus is the carpet feels soft - not scratchy after it is dry.
Can't believe how clean it got our carpets. Your employee was great.
The carpets always come out clean. Stains gone.