Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85354 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 26, 2016 — Rated 10 out of 10 by Lynda Peterson Zerorez Phoenix
What do you like about our products and services?

The service rep that came out was Sam and he was wonderful! Very professional and extremely knowledgable. My tile and carpets look so clean!

Report a concern   February 26, 2016 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

I like how honest your tech was. That mean't more to me than the service. He's a keeper. You can share my comments with staff but not publicly.

Report a concern   February 26, 2016 — Rated 0 out of 10 by B.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I am sorry to report, that after paying over $200 i am very disappointed. My carpet is crunchy in some places. There are stains that have popped up all over even though i paid additional for pre-treatment. My carpet is blotchy all over

Report a concern   February 26, 2016 — Rated 10 out of 10 by E.R. Zerorez Phoenix
What do you like about our products and services?

Great customer service

Report a concern   February 26, 2016 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

Anthony was my tech during this experience, he and his partner were absolutely professional, informative, and kind. They maintained a very well mannered way of doing things. They kept me in the loop and even offered to go over any area I felt needed to have a second look at before they packed up. I literally have been sharing before and after photos to all my family and they are all interested in pursuing their carpets to be cleaned. Thank you for making this such a wonderful first experience. I definitely will be calling again for any future carpet treatments needed!

Report a concern   February 26, 2016 — Rated 8 out of 10 by K.M. Zerorez Phoenix
What could we do to improve?

I was pleased with the service however having my carpets cleaned by other companies I was surprised that furniture like a small table would not be moved and protection under the legs not provided. Also, I am not sure the bedroom rug under our bed which had plenty of height to accommodate the wand was cleaned. I checked the next morning and did not have the same feel as the rest of the rug. I was not informed when I bookedth the service of the environmental fee .

Report a concern   February 25, 2016 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Very good results and quick.

Report a concern   February 25, 2016 — Rated 10 out of 10 by R.K. Zerorez Phoenix
What do you like about our products and services?

On time, courteous employees. Great job

Report a concern   February 25, 2016 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

The staff and technicians are friendly and approachable. My carpets and upholstery always come out clean and beautiful.

Report a concern   February 25, 2016 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Chemical free.....cleanliness lasts longer.

Report a concern   February 25, 2016 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

On time. Early in fact. Great job!!

Report a concern   February 25, 2016 — Rated 10 out of 10 by Renee Lugo Zerorez Phoenix
What do you like about our products and services?

They carpet isn't hard/crunchy after the cleaning

Report a concern   February 25, 2016 — Rated 10 out of 10 by C.L. Zerorez Phoenix
What do you like about our products and services?

As a first time customer I felt the level of service as well as the cleaning service provided was far above any of your competitors.

Report a concern   February 25, 2016 — Rated 10 out of 10 by Kelli Zeigler Zerorez Phoenix
What do you like about our products and services?

The service provider was very friendly, knowledgeable and professional. The service was prompt and my carpets look absolutely amazing.

Report a concern   February 25, 2016 — Rated 10 out of 10 by Sheri Vigil Zerorez Phoenix
What do you like about our products and services?

Your technicians are amazing! I am very impressed with their customer service and professionalism!

Report a concern   February 25, 2016 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

The service professional was thorough and efficient. He answered all my questions and offered excellent customer service.

Report a concern   February 25, 2016 — Rated 10 out of 10 by Yvonne Pressley Zerorez Phoenix
What do you like about our products and services?

I am very pleased with the results of the carpet cleaning I received. The carpet is very clean and all the dark spots and stains were removed. Excellent Service!

Report a concern   February 25, 2016 — Rated 10 out of 10 by K.L.U. Zerorez Phoenix
What do you like about our products and services?

The staff is great from scheduling to cleaning. Linny was great with scheduling! The technician, David Rea, was fantastic with the customer and did a great job. He truly went above and beyond in this particular situation as the customer was a little difficult to deal with.

Thank you again!
Jamie Domsher
Levelup Enterprises

Report a concern   February 25, 2016 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

your service is always great and this last tech we had was wonderful.

Report a concern   February 25, 2016 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

everything was great. great staff, great cleaning

Report a concern   February 25, 2016 — Rated 10 out of 10 by Shirley Owens Zerorez Phoenix
What do you like about our products and services?

The technician calls when he's on his way, Zerorez does a great job of making the carpet look like new and smell fresh with no chemical odors. I'm an active Realtor, and I recommend Zerorez to all my sellers.

Report a concern   February 25, 2016 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The clean fresh no chemical smell. Carpet looked at close to new as could possibly be.

Report a concern   February 25, 2016 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Great service. Went over and above my expectations. Products left no residue or odor. My carpets look great.

Report a concern   February 25, 2016 — Rated 10 out of 10 by Earlene Brown Zerorez Phoenix
What do you like about our products and services?

Did a great job and I love the water. The 21 year old carpet
looks beautiful. John the technician was on time and was
efficient and friendly. Thank-you. I highly recommend this
company.

Report a concern   February 25, 2016 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Customer service and quality of work

Report a concern   February 25, 2016 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

Efficient. Courteous

Report a concern   February 24, 2016 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

no odor, dried fast with good results.

Report a concern   February 24, 2016 — Rated 10 out of 10 by T.V. Zerorez Phoenix
What do you like about our products and services?

Service operator was very knowledgeable and professional

Report a concern   February 24, 2016 — Rated 5 out of 10 by P.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our home smell went from bad to unbearable. I have to move out tomorrow - can't take the odor after the cleaning yesterday. It's very very bad. I should have done more research.

Report a concern   February 24, 2016 — Rated 10 out of 10 by Sue Klima Zerorez Phoenix
What do you like about our products and services?

Your service staff is very polite, efficient, and responsible. The product seems to clean well.


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