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based on 84571 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and my carpets look great! Charles and Casey were terrific!
The tech explained everything was knowledgeable and answered all my questions
We were very happy with the work that was done. However, our only concern was how the service tech presented an additional service to us at the end of the work. After completing the work he then asked us if we would be interested in adding a scotch guard type treatment at a cost of $25 per room, total add'l cost of $125. He suggested it because we have pets (which we had identified when we scheduled the appt) and did discuss the pet stains before the cleaning in which were treated during the cleaning. However, we were caught off guard with being asked if we wanted this extra service after the cleaning was completed. We did not have much time to think about it and/or do any research if this is something we wanted to do. We went ahead with the treatment at the recommendation of the technician, and we think it was a good idea to do, only based on the techs recommendation. To improve service we suggest you discuss this as an option for additional service upfront, before work is done, at the time of scheduling the appt. The way this was handled was not professional or appearing to be as upfront, it felt up sell or questionable if needed by the way it was handled.
The young man who did our cleaning was so nice and approachable..I love how dry the carpet was in a few hrs
I liked the fact that he was here on time and did a really good job on the carpet.
Prompt, Professional, Friendly service.
Your guy did an exceptional job! Very thorough. Took time to explain the cleaning process and answered our questions.
Removing stains without using products that subsequently attract dirt/dust.
safe for the environment, didn't leave a smell.
Professional employees that seem to really enjoy their job and do quality work.
No soggy carpets that take a day or more to dry.
Quality product that has removed stains that I thought were impossible.
Very professional, not pushy at all, fast and efficient
No chemicals, stains are gone, carpet looks new.
Arrived promptly, the technician was professional, informative, and aware of the requests.
Good
Fast and friendly
Always provides EXCELLENT service at a fair price. Jeff was super. The carpets dry very soft and fresh smelling. Soooo comfy on the feet.
Our technician was very knowledgeable and effective. We would highly recommend him and your firm. Thank you!
Carpets are really clean. Service was very professional.
Good results, great technician, fair price.
Technician was very knowledgeable, professional and friendly. My carpets look great, they dried very quickly and did not have a strong chemical order. Zerorez gave me a credit because they were late. I have never had a company do that. I'm very happy.
Always on time and explains everything I
My carpets looked great and smelled great.
Very professional. Very effective treatment for carpet and tile/grout. Spot treatment for pet stains worked like a charm.
You do great work!
Jeff was very pleasant and professional. He was even early. Thank you.
Environmentally friendly. Service rep was very personable and knowledgable.
Very easy to do business with them. Wonderful technician.
no chemicals, no smells, no crunchy residue. Also the technician, Kevin, was very personable and knowledgeable. He did a great job.
My technician Nick A. did an amazing job. My carpets look awesome!