What our clients think of us!

The carpets cleaned look great. I am anxious to see how long the cleaning will last.

Everything

I paid for he odor eliminator for the pet urine in the 2 front rooms and when I woke up in the morning I was literally dry heaving from the awful smell. It was so bad that I thought to myself that it would have been better for me to leave it like it was before we got it cleaned. It was literally the worst smell I have ever smelled before. I just wish a little more effort or repeated work would have been done since I paid over $250 for 4 small rooms. I was very disappointed. :-(

Hayden did a wonderful and careful job on my white carpet.He was very careful with my furniture.

prompt, carpet looks terrific, very nice customer service from all

Every thing!

The drying time and the technician was very helpful.

The technicians were very professional and thorough. They communicate well and makes my carpet look amazing! ;)

I didn't get any extra services, such as pretreat or post treatment. It took 1 hour to do my entire house (including going over what was to be done and finishing up with the bill). I talked to the service tech about the fact that both of the guest/kids bedrooms are very small & with a bed in them, there is one small walk way around the bed in each room. I felt that should be counted as 1 room, along with the hallway. I was charged for both bedrooms as well as the dining room, living room & master bedroom. A total of 5 rooms plus I was charged for 2 hallways that don't amount to one good size room. As you should be able to tell, based on these facts, my house isn't a very large house. App 1570 sq. ft, with tile in the bathrooms and kitchen. I was told on the phone it normally takes 15 to 20 minutes per room. If that is the case, the minimum time per room that I was told of 15 minutes would total a minimum of 1.5 hours. The technician arrived at 2:30, which was 1/2 hour after the time I was given, which was 12:00pm to 2pm. The technician was done and gone by 3:30. I would say that of that hour that he was here, and this is stretching it, a total of 45 minutes was spent cleaning my carpet. That means that I was charged for 1 hour of the technicians time a total of $263.00 an hour....or $263.00 for app. 45 minutes of work. All I can say is this is outrageous to charge this amount of money. The cleaning was good, but it should never have cost that much. On the invoice it says I got a 3 room special. Well, lets see, the living room and dining room which are the 2 largest rooms cost $40.00 each, then I got the 3 bedroom special for $119.00. WOW, I saved a dollar. I was told a pretty high number when I called to make the appointment, but I thought that once the tech got here and seen how much there was to clean, that the price would come down. To make things right......I think my bill should have been around the $180.00 range

The technician who arrived at my house was prompt, professional and did an exceptional job on cleaning what was an extremely dirty rug! I will definitely recommend Zerorez to my friends and family.

Awesome experience! Easy to set up the appointment, cleaning was quick, and our carpet looks great!

I recently had Zerorez clean my carpets and found Andrew Sparkman to be very nice and professional. He did a great job and was very careful not to scrape or mark up the walls with hoses and left with no mess.

it cleaned my carpets very well

Friendly, good explanation of the process, did a great job

Much cleaner, less stiffness due to using soap.

The empowered water is better than soap, and the technician was very courteous and explained what would be done.

Easy and quick

Love the water for general cleaning and that my carpets look and feel clean.

First time I used zerorez and I loved it. Will definitely use again and the employee was very nice and explained everything to me and answered all my questions.

We were very pleased with the carpet cleaning results and also the cleaning of our leather furniture. The technicians were very professional and thorough.

The carpets we're still quite wet even into the next morning. Other than that I am pleased

Not using chemicals, my tech. being punctual, professossional and friendly and paying a fair price.

The blue booties, corner protectors, great results of getting out stains.

No smell - carpets can be walked on (carefully) after procedure - not super wet -
like the orange peel spray. Seems to have gotten all the stains out.

Everything is so clean. It looks brand-new

It worked. The young man was courteous, efficient and answered all my questions. The end product was better than even I anticipated.

You were not able to remove our pet stains. When I called to tell you, I was told that you would have to do a different treatment at a cost of $25.00 per 8"x8" area. For us this would have been about 12 areas in our living room and 10 in our bedroom at an exhorbitant cost!! For $85.00 we had another carpet cleaning company come out and all the pet stains are gone!! I will be using and recommending this company from now on. What can you do to make it right? Reimburse to us part of the cleaning cost we incurred with you.

Fast and complete.

The young man was courteous and friendly. Was efficient and did the job quickly. No after smell from chemicals and carpet dried in no time. Will use zerorez again.

Prompt, courteous service.