Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85354 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 1, 2016 — Rated 10 out of 10 by Larry Nelson Zerorez Phoenix
What do you like about our products and services?

We feel your products are very good and we are also very pleased with your services. Your tech Peter did a wonderful job, and on top of this, he is a very nice person.

Report a concern   March 1, 2016 — Rated 10 out of 10 by Debbie Rhoads Zerorez Phoenix
What do you like about our products and services?

The carpet is very clean dries quickly the technician was very professional and arrived early for my appointment

Report a concern   March 1, 2016 — Rated 9 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

No chemicals and dries quickly

Report a concern   March 1, 2016 — Rated 0 out of 10 by C.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The spot treatment that was use me was used inappropriately and left bright spots all over my still dark dirty looking carpet. A small Diet Coke spill was not taken care of. A pet stain was made darker. I feel like a paid over $200 for a glorified vacuum job. And the carpet feels crusty this time. I thought that was the point of ZEROREZ no residue left behind? This is not the same quality job we had last time at all. Highly disappointed. Last time I paid for 3 rooms and 2 ppl did the work. And an excellent job. This time I paid for 5 rooms and spent a lot of time disassembling furniture and moving furniture. (OUR ENTIRE WEEKEND TO BE EXACT) and I feel like nothing is better.

Report a concern   March 1, 2016 — Rated 10 out of 10 by Don Suominem Zerorez Phoenix
What do you like about our products and services?

On time, explained the process and left no sign of being here - and a job well done.

Report a concern   March 1, 2016 — Rated 0 out of 10 by M.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I don't feel lik the worker communicated well at all. I expressed I have was disapointed in 3 of the 4 rooms, but he gave a pre-scripted response and stood there with a blank stare. I won't ever use this service again nor would I recommend it.

Report a concern   March 1, 2016 — Rated 9 out of 10 by E.W. Zerorez Phoenix
What do you like about our products and services?

or your people did a very good job.

Report a concern   March 1, 2016 — Rated 10 out of 10 by Justine Griffith Zerorez Phoenix
What do you like about our products and services?

The gentleman that came to do my carpets always very friendly, answered all questions I had, and was very prompt.

Report a concern   March 1, 2016 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

Quick, friendly, and the carpet looks great

Report a concern   March 1, 2016 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

I like that there are no soaps or chemicals used

Report a concern   March 1, 2016 — Rated 10 out of 10 by Joe Lobb Zerorez Phoenix
What do you like about our products and services?

They work

Report a concern   March 1, 2016 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

The prices are good and they always show up on time and do a great job

Report a concern   March 1, 2016 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

Alex was very professional and offered great customer service.

Report a concern   March 1, 2016 — Rated 10 out of 10 by L.O. Zerorez Phoenix
What do you like about our products and services?

Services were very good. Carpet dried in half the time then other cleaners we've had in the past. Very satisfied with services

Report a concern   March 1, 2016 — Rated 5 out of 10 by T.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Guy was very nice and professional. But the work to the grout was average at best. Honestly didn't look much better than before. The pet smell we had really bad was reason to have all the tile cleaned and grout done. That smell remained. I expected the tile to look clean and new and smell great. It was no different. I had to leave only 1/2 hr in tI the job. I am a general contractor and this house is for sale. My customer had me hire out cleaning. I hired you guys (for first time). I am disappointed, for all I know. The guy left right after I did and took the money. The realtor and the owner commented to me. For $700 it looks the same!

Report a concern   March 1, 2016 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Your prices are reasonable, you clean green, and Tyler was very nice and did a great job

Report a concern   March 1, 2016 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

My carpet came cleaner than with any other carpet cleaning system.

Report a concern   March 1, 2016 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

I have been using your services for a couple of years. You always do a great job

Report a concern   March 1, 2016 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

All staff members are friendly and they perform their jobs in an outstanding manner.

Report a concern   March 1, 2016 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

good product, great EE's they know their stuff

Report a concern   March 1, 2016 — Rated 10 out of 10 by P.W.A. Zerorez Phoenix
What do you like about our products and services?

We have been using Zero Rez for 11 years here at our offices. Our carpet is 18 years old and still looks good. Once scheduled, the tech always arrives on the day and time requested.

Report a concern   March 1, 2016 — Rated 9 out of 10 by T.P. Zerorez Phoenix
What do you like about our products and services?

No residue :) Likable staff! Looks great! Enjoy your commercials :)

Report a concern   March 1, 2016 — Rated 9 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

friendly service, my house smelled like a new carpet!

Report a concern   February 29, 2016 — Rated 8 out of 10 by K.M. Zerorez Phoenix
What could we do to improve?

I did not opt for pre-spot, most of my carpet issues was wear and a few minor spots. I have seen the same small spots come back and it has only been 1 week. For the price, pre-spotting carpet should have been included.

Report a concern   February 29, 2016 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

No Chemicals and service is always great

Report a concern   February 29, 2016 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

Very professional, nice young man who did our cleaning. It looks great!

Report a concern   February 29, 2016 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

No residue.

Report a concern   February 29, 2016 — Rated 10 out of 10 by E.D. Zerorez Phoenix
What do you like about our products and services?

Friendly, precise, quick drying, deodorize

Report a concern   February 29, 2016 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

website scheduling, confirmation phone call, tech on his way phone call, cleanliness of tech

Report a concern   February 29, 2016 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Professional personel and a quality job.


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