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based on 87375 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It dries so quick and technicians are so friendly, I do think, however, the charges should be by square foot. We have a small house and feel we shouldn't have to pay the same as someone with a larger home.
I'm a first time customer. Two- Just came into my house & stated spraying stuff on my carpet. I said What is that? Its pre spray. I was not informed of this procedure. If your cleaning process is so great why do you need pre spray? I am still cleaning the extra "overspray" off of my furniture. Yuck!! I did not have any spots or dirty marks on my carpet!! Not respectful of me & my home.
Then the lead person, we had quite a discussion on the size of our great room. Really bossy. Finally stated whatever- then don't clean my front bedroom. Finally offered a coupon. Wow! Really!
Crew-Stating that other companies (Stanley Steamer) don't know what they are doing!! I have been a Stanley Steamer customer for years & have had no problems. I have them use a scant amount of cleaning solution on my carpet. Yes, the crew said that my carpet did not have any excess of cleaning resude.
Not professional behavior from the crew. Even talking shop to each other in my home. Left two high chairs in my kitchen, after I asked for foam to set them on. Oh, no the high chairs can stay in the kitchen until the carpet drys. I have a VERY SMALL kitchen & did not have room for the chairs to stay in the kitchen all night long. Very much an inconvenience & down right rude.
Oh, yes the carpet was not even dry in many areas the next morning . So much for 4-8hours for drying time.
I have used Zerorez several times, and have always had great service.
Service is GREAT! Tech's are very polite, efficient, and quick. I had two houses done the same day. They arrived within 10 minutes of the beginning of the time slot. Called 1st and no waiting around for me. The Rental house I was not sure about, it had unbelievable stains.......
Stains are gone!!!! This is a Great Great product. I learned years ago that soap product on any floors just attracts more dirt. So I love ZeroRez Special Water! Thanks to ZeroRez I did not have to replace the carpet in a rental house.
Sarah, Goodyear Az
Flexible scheduling. Carpets look fabulous.
The technician was polite, well dressed and discussed everything he was going to do in sufficient detail and answered all my questions. The result of the cleaning was superb.
The professionalism of all your employees. You do a great job. Always satisfied withe the final results. Your company ROCKS!!!!
no chemical smell. I thought Travis was a very friendly person and he did a great job.
Great products and great service by your employee.
The carpet always looks so nice afterwards and isn't soaked with harsh chemicals. Customer service is top notch.
I have always been so pleased with the carpet and upholstery cleaning, but this time I also had tile cleaning done and it is like I'm walking into a new house! The difference makes me do a double take every time I see it!
Trey was here on time and answered all our questions. He was not over zealous about trying to sell us other products.
Travis was early and very thorough. Honest and hard working
Fast drying and no bad smell after cleaning.
Great product, great service. Steve was knowledgeable and did a great job cleaning our carpet. Thanks so much Steve!
The rep who cleaned our carpets was professional and very friendly. Because of Travis's excellent customer service, and the thorough service I received from the scheduling reps over the phone, I will recommend this company to everyone I know. And my carpets look great too!
had floors and carpets cleaned. I was impressed with what a thorough job the technician did. The technician was very professional and made sure we were 100% satisfied before leaving our home.
Reliable and the service attendant was very attentive to every detail I discussed with him. He did an excellent job.
The odor was not left behind.Josh was excellent. Loop
My carpet always looks and smells better
I like the fact that the service was explained completely before it was started. The service person was very polite and courteous.
Carpet feels so soft and fresh. Tech "John Groom" did an excellent job
No soapy residue afterwards. No chemicals.
Great service from your tech. Your Product seemed to do a really good job on my floor.
Technician was on time, carpets got very clean.
Technician was polite and efficient. Job turned out well
Products clean well and service is friendly professional
The technicians are skilled, knowledgable , and nice.
I had tried every kind of carpet cleaning until I tried yours about 8 years ago. It was the first time the carpet was truly clean and stayed clean longer. You are able to get out the dirt build up from high traffic areas and pet stains, something other could not. Love your product and your service! Your technicians are always polite, knowledgeable and work quickly to complete the job. Your scheduling is always on target, I really do appreciate that too.
Prompt and efficient