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based on 84592 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Consistently on time, explain the process, showed me difference between treated and untreated areas during service, professional and friendly.
that it is all natural, quick friendly, and appointments are easy to schedule and literally got my carpet cleaned the day after I called.
Your service is exactly as you state it, prompt efficient and carpets are great when done. Our tech was polite stuck to his job no complaints only KUDOs!!
The professionalism and the quality work
Very professional, and did a great job.
Outstanding customer service, from the phone call to the time your technician was done. Your technician was on time, friendly, efficient and knowledgeable.
Steve was great to work with. He was on time, knowledgeable, friendly/professional, without the "in your face" up-selling.
The carpets were filthy and they looked brand new. Technicians friendly and efficient. They were awesome!
Very thorough, great job with carpets and very customer focused and friendly
The tech did a very thorough job.
So far my carpet looks beautiful. My tech was very polite and respectful
Did a good job
David was very gracious and flexible, he did exactly what we asked and we are very happy with the result!
Very knowledgeable and professional.
The pricing was more than the compitition so I was expecting high quality cleaning. Unfortunately, the areas that were cleaned, specifically our carpeted stairway feel stiff and no longer soft. My technician was polite, friendly, and worked quickly so my main dissatisfaction is with the change in texture to the carpet.
Like the less is more approach so that carpeting doesn't attract dirt.
Representative was very friendly & professional
All around professionalism. Excellent rep for company. Did a super job on the carpets and grout.
Very nice and professional person then product wasn't over powering
Let's start w/ I have WHITE carpet ! So with That, I chose Zerorez because, NO residue left in the carpet. ( over looking the PRICE ) On the other hand I didn't expect the service I got. I expected a wild and crazy car-saleman too upgrade and up sale until the 2nd. mortgage had to be applied for : Instead I got a Fantastic, knowledgeable, and hard working employee of yours. Yes he did up sale, but I didn't needed the 2nd. mortgage. He kept me informed at all times, and told me what to do after he left. ( He did have a FEW stories to tell :) )
Both the end result and the attention to detail that Erik paid to doing a good job for us.
The technician was nice and explained what he was going to do and after he finished he let me know how long I should expect it to take for my carpet to dry, and gave me enough booties so everyone could walk on the carpet without getting it dirty.
My white carpets hadn't been cleaned for 10 years, and the tile/grout almost 14. Everything looks almost new again. It smells clean, but not chemical, and it's a mild smell. Carpet dried overnight (probably faster). Carpet feels soft, not crunchy after cleaning.
My technician was fantastic. Thorough, efficient, and friendly. Was careful to wear booties in the house and protect wall/stair corners while cleaning. He worked with me to determine the best solutions for my needs and worked around me so I could still move around the house to get my own work done. He helped me move boxes & furniture. He noticed I was worn out and was kind and empathetic towards me. Above & beyond.
Good service and the technician was very thorough.
our carpet was cleaner than before we moved in
all of it and two workers did the job must quicker
I had to walk around and point out spots he missed. I started to feel uncomfortable and bad about it. He only did two rooms for crying out loud. Good thing I purchased the Empowered cleaning fluid. I had a lot of touching up to do. He also said that I would go through the spray container in two days and that I really needed to get the $49 jug. NOT the case. I see this lasting a while. I let him seal the grout in the rooms and am not confident that he even did it. I had high expectations for Zerorez after all of the bragging by a couple of radio hosts. I am very disappointed. If I could attach images here I would.
no shampoo
hobesty and good service
The floors look AMAZING! Th technician who serviced our home was incredibly nice, explained the services that would be provided and sold us on the protection for the carpeting. He's a keeper. We will always use ZeroRez in the future and will refer our friends and family.