Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87356 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 26, 2016 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Very professional staff, great job cleaning and quick drying with the carpet being soft after.

Report a concern   October 26, 2016 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Efficient work and very good workers

Report a concern   October 26, 2016 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Technician very polite. Job done well, carpets look great!

Report a concern   October 26, 2016 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Tech was awesome and explained everything and demonstrated differences

Report a concern   October 26, 2016 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Love how clean the carpet feels!

Report a concern   October 26, 2016 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

The process was quick and easy. The Technician was very friendly and professional. I have already recommended to several friends and family. Thank you for the great service.

Report a concern   October 26, 2016 — Rated 9 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

The guys did a very good job. However we wanted to give them a well deserved tip for a job well done and discovered that they weren't allowed to take tips. We feel this is unfair to emplyees that do a good job and should be changed.

Report a concern   October 26, 2016 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

Great technicians and very clean carpet and funiture. TECH work hard at getting out an orange stain in the carpet and it looks so much better.

Report a concern   October 26, 2016 — Rated 10 out of 10 by E.O. Zerorez Phoenix
What do you like about our products and services?

I appreciate how willing you were to come out and correct the mistakes made by the first tech. I can say that I am very happy with the way the carpets came out the second time and I will definitely try you again.

Report a concern   October 26, 2016 — Rated 7 out of 10 by M.L. Zerorez Phoenix
What could we do to improve?

Was very disappointed, my wife was not able to be home and I work out of town. My father in law came over. Tech refused to seal the grout because he kept stating that the grout had been color sealed. They even called my wife and she said NO it had not.
Either way if I the customer wanted clear seal on the grout that's what should have been done.
It seemed someone didn't want to do their job. Sealing the grout. What he claimed was color seal was dirty grout that with a little extra time on it would have come up. We would have been happy to pay more if it was a time ISSUE. We are trying to re-fi the house and everything looking nice.
Tile looks good and clean but unhappy that the next step was not taken. Now we have to still seal and move all the furniture again.

Report a concern   October 26, 2016 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Chemical free cleaning and efficient friendly service

Report a concern   October 25, 2016 — Rated 10 out of 10 by A.N. Zerorez Phoenix
What do you like about our products and services?

They were a great team! Did an awesome job and fast!

Report a concern   October 25, 2016 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Always friendly service and a great job done.

Report a concern   October 25, 2016 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

Friendly and knowledgable technitions!! Great Job!!!

Report a concern   October 25, 2016 — Rated 10 out of 10 by P.G. Zerorez Phoenix
What do you like about our products and services?

The Results clean and fresh Name removed great job will use the company again

Report a concern   October 25, 2016 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

On time, did a great job, and my carpet didn't take forever to dry.

Report a concern   October 25, 2016 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

On time. Courtesy call. Polite, professional technician. My carpets look great

Report a concern   October 25, 2016 — Rated 10 out of 10 by Renee Ortega-Neff Zerorez Phoenix
What do you like about our products and services?

Fast friendly service and good results.

Report a concern   October 25, 2016 — Rated 10 out of 10 by E.K. Zerorez Phoenix
What do you like about our products and services?

punctual; thorough explanations and attention to my questions; provider very professional and pleasant

Report a concern   October 25, 2016 — Rated 10 out of 10 by Sherry Coffey Zerorez Phoenix
What do you like about our products and services?

Carpets stay clean longer. Very through and hard working employees.

Report a concern   October 25, 2016 — Rated 10 out of 10 by Barbara Vanzant Zerorez Phoenix
What do you like about our products and services?

I like that Zerorez is a responsible company that is committed to doing a good job for its customers.

Report a concern   October 25, 2016 — Rated 10 out of 10 by Ron Huddleston Zerorez Phoenix
What do you like about our products and services?

You stand by your guarantee!

Report a concern   October 25, 2016 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

Joshua was out technician. He came out to redo what our previous technician had done. He was absolutely wonderful and the job he did was fantastic. I would recommend him to others.
I also am so grateful to the manager Susan. She was very professional but definately handled the situation very well. Overall, I am a very happy customer.

Report a concern   October 25, 2016 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Good job. Good professional service.

Report a concern   October 25, 2016 — Rated 10 out of 10 by G.C. Zerorez Phoenix
What do you like about our products and services?

No residue on carpet after cleaning. Carpet felt soft when dried.

Report a concern   October 25, 2016 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

We liked how soft the carpets felt. Our tech Trey was very knowledgeable and explained everything to us clearly.

Report a concern   October 25, 2016 — Rated 10 out of 10 by D.K.S. Zerorez Phoenix
What do you like about our products and services?

Products and services are extremely good. Technician did Awesome job!!

Report a concern   October 25, 2016 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

Incredible results! We have received so many compliments on our tile floor and have already given out referrals!

Report a concern   October 24, 2016 — Rated 10 out of 10 by Denise Robison Zerorez Phoenix
What do you like about our products and services?

the second visit was much more informative and professional and the job was completed to satisfaction

Report a concern   October 24, 2016 — Rated 8 out of 10 by J.W. Zerorez Phoenix
What could we do to improve?

We had a window of 12:00-2:00. The tech arrived at our door at exactly 2:00 with no call before hand. He had gotten lost. He did apologize. After he finished and I paid the bill, I asked him about another area rug I would have and should have had cleaned. He said he couldn't open another ticket after I paid but would schedule another trip the next day at 10:00 which would have been Sunday. No one showed up. Guess you are closed on Sundays. The rugs do look great and I was satisfied with the work he did.


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