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based on 87343 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have been a Zerorez customer for several years now and am into my second home where I have used your services. I am 100% satisfied and what I appreciate most is how professional and prompt your technicians have been. Thank you for your consistent and impressive results!
The tech was great, friendly, informative, and did a very good job! Thank you!
Friendly service but some stains came back after only a few days
Honesty and reasonable. Good technician.
The worker gave suggestions and was very thorough
The person was late. Took much longer than stated. Worked primarily in the dark, because he was so late and took so long. He was answering text messages and calls while "on the clock". Left us with very wet rugs and booties to wear. Did the worst job we have ever had done.
The hidden cost for services. The agent asked me a couple questions regarding my needs and then quoted $199. I agreed and the technician came and said an addition $60 and if I want another type of service it would be an addition $500. I was ready to kick the guy out of my place I was so upset. I needed the carpets cleaned because I was having people over the next day and didn't think I had enough time to book someone else. At the end of the day I paid $260 to get the carpets cleaned and was not 100% satisfied.
Agent was friendly, helpful and efficient. And our old worn carpet looked brand new after Zerorez was done.The tile looks fantastic as well.
The tech who came out was AWESOME!! I think my expectations were too high due to all the hype JohnJay and Rich give the company. Here we are a week later and the stains are coming up again and the carpet was a little crunchy after it was cleaned. The carpet looks much better, and I appreciate the time the Tech took to take care of my rooms and hallway. The stains are absolutely one hundred times lighter than they were before, but that I can still see them disappointed me a bit. Does it look better? Absolutely! !! I just had the wrong expectations based on all the hype I've heard. I figured for the price the cleaning would live up to the hype and in my opinion it didn't.
Everything explained up front, polite staff, good job with carpet
Extremely friendly and professional staff. The carpet was very clean at the end.
Quality of work, on time arrival, great technician. Definitely will do business again!
It cleaned our carpets very well! They look new!
Fantastic customer service, carpets felt great, great communication.
Techs are professional, clean and thorough. Carpets and tile flooring look like new. No residue left on carpet,\.
Great service, product dries quickly with a nice clean effect
The carpet looks like new and the service was outstanding!
My technician John Groom did a great job!!! I will highly recommend your company and our technician.
Great customer service and satisfaction guarantee. Technician Jeff was knowledgeable and friendly. Clone him! The first technician may just need more training. Thank you for insisting on getting the cleaning correct. Great company to do business with!
Robert was very professional and thorough with this service
Technician was very concerned about selling me other services as well.
I like that it does not leave a residue on the carpet
Your service tech Branden Miller was "top-notch", he did an excellent job, was thoughtful and diligent... I will definitely be calling you back! Thank you!!
Very knowledgeable and helpful
Casey did a wonderful job and everything smells really clean.
Carpets came out beautifully and John, or tech, was a real pro. He was professional, courteous and a great worker. Nice guy.
Service tech was very polite and courteous and a very good worker
I like that non chemical cleaning solution used by Zerorez
I love that there is no use of chemicals and my carpet is clean, fresh and beautiful! My service tech was polite, informative and hard working. He obviously cared about making a good impression and represents your company well. I'll be contacting ZeroreZ not only for my future carpet cleaning needs but for tile cleaning and granite sealing as well. Talk about one stop shop! Thank you for the excellent service yesterday. I couldn't be happier.
The representative who came to our house was courtesy, professional and caring. I told him that I was a transplant patient and that I currently had pneumonia and needed to sit down while he talk"ed. He stopped in midsentence and said I am sorry you have pneumonia and I hope you get better soon". I was floored. No pun intended. Lol. Most businesses dont give a hoot about the customers. My furniture was professionally cleaned and looks much better. Thanks.