Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87343 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 5, 2017 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Dried quickly, no smell or residue, looks great.

Report a concern   April 5, 2017 — Rated 9 out of 10 by C.J. Zerorez Phoenix
What do you like about our products and services?

Great service from Skylar (sp).

Report a concern   April 5, 2017 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Good results and very professional!

Report a concern   April 5, 2017 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

It just plain works!

Report a concern   April 5, 2017 — Rated 6 out of 10 by C.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I called primarily for the regular service removal of a coffee stain on the living room. A spot in my daughters room came outtotally. The coffee stain is about 60% better. It would have been nice to have been able to extract the rest.

Report a concern   April 5, 2017 — Rated 10 out of 10 by R.Q. Zerorez Phoenix
What do you like about our products and services?

Excellent results with the cleaning. Less time drying. Professional and courteous.

Report a concern   April 5, 2017 — Rated 0 out of 10 by J.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We are happy with the cleaning of the area rugs and thought the techs were nice and professional. However, we are very dissatisfied with how our sofas turned out. After two visits / two different people treating them it is our opinion they smell worse (musty) than before anything was done. Honestly we would like our money back for what was done on the sofas.

Report a concern   April 5, 2017 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

Carpet looks great and I like the fact that no chemicals were used. Your service man was the nicest young person, very professional and easy to talk with.

Report a concern   April 5, 2017 — Rated 0 out of 10 by S.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Technician was prompt, very professional and did an outstanding job cleaning my furniture and cleaning and sealing my tile floor.

I made a phone call a week prior to my appointment asking if I should fill in the holes in my travertine tile. The gal that answered my call said I was the first person to ask her that question and said she would place me on hold and ask a supervisor. After several minutes she returned and stated her supervisor said that my order showed I requested my tile to be cleaned and sealed and that the SEAL WOULD FILL IN THE HOLES. This was not true!!! Whom ever your "phone" staff speakes to needs to be better informed!
Consequently I have spent an entire day filling holes with grout AFTER having you clean and seal my floor, which was a waste of my money as I had to do it again myself.

This had nothing to do with the technician as he did a great job!! This rating has everything to do with your uninformed office!!!

Report a concern   April 5, 2017 — Rated 9 out of 10 by Daniel Enriquez Zerorez Phoenix
What do you like about our products and services?

Carpets were cleaned very well

Report a concern   April 5, 2017 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Great customer service. The cleaning g seemed thorough, and the carpet looks great.

Report a concern   April 5, 2017 — Rated 5 out of 10 by M.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Although the carpet came clean, the carpet was "crunchy". We chose this company based on ads that told us that would not happen. Yes, it did get better when we vacuumed the carpet however we could have chosen a less expensive company and done that as well. Just disappointed.

Report a concern   April 5, 2017 — Rated 10 out of 10 by Toni Candela Zerorez Phoenix
What do you like about our products and services?

Nicole was great. She came and did a fantastic job and explained everything very well. One area "came back" and I was again impressed with how professional your employees are when Kyle came back and went over that one small area. You have cleaned a total of 6 homes for me and I always recommend you!

Report a concern   April 5, 2017 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Great service. Technicians were very professional and did a great job!

Report a concern   April 5, 2017 — Rated 10 out of 10 by Erick Valkingburg Zerorez Phoenix
What do you like about our products and services?

on time and did the job I needed done.

Report a concern   April 5, 2017 — Rated 2 out of 10 by M.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I talked with Susan and will call her back. Some small areas grout is not as clean as others. We had no loose grout prior to grout and tile cleaning. We now have a few areas that will have to be repaired. The wood baseboards are warped in many places from excessive water sitting. Have had to have a repairman come to fix. After 24 hours wood is still wet from excessive water from Zerorez application. Have cancelled having carpet done, as cannot chance having wet carpets and more ruined baseboards. Give me my money back so I can pay the repairman to fix damaged areas.

Report a concern   April 5, 2017 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Professional and friendly technicians and clean carpets!

Report a concern   April 5, 2017 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

Friendly, and discussed theproduct for future use

Report a concern   April 5, 2017 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

Friendly, professional, knowledgeable

Report a concern   April 4, 2017 — Rated 10 out of 10 by K.E. Zerorez Phoenix
What do you like about our products and services?

Technicians are prompt, knowledgable and friendly. I love that my carpet is not crunchy and not only looks clean but smells clean.

Report a concern   April 4, 2017 — Rated 2 out of 10 by D.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet remained wet for over 24 hrs even after leaving windows and doors open until late the first night. Have never had carpet take this long to dry even when we did it ourselves. Also several spots that should have been removed are still there. We also mentioned to rep that we wish we could dye our carpet since it is in good shape but we don't care for the current color. Next day we received an email stating you offer this service but the tech failed to share this with us.

Report a concern   April 4, 2017 — Rated 9 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Very friendly customer service!!! It is a lost art!

Report a concern   April 4, 2017 — Rated 10 out of 10 by V.S. Zerorez Phoenix
What do you like about our products and services?

Good cleaning

Report a concern   April 4, 2017 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

The cleaning process works quite well. The employees are very personable and polite.

Report a concern   April 4, 2017 — Rated 9 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Service man was very nice but prices are a bit high.

Report a concern   April 4, 2017 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

No odor safe around our pets

Report a concern   April 4, 2017 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Everything, good prompt service, good service men.

Report a concern   April 4, 2017 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Honest and hardworking technicians

Report a concern   April 4, 2017 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

Tech arrived on time after we received a 20 - 25 minute advance notice call. Tech explained process used and made sure we were satisfied prior to leaving.

Report a concern   April 4, 2017 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

No chemicals


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