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based on 87799 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I work for zerorez, and I would never have any other company clean anything in my home, I have children and pets and I feel at ease knowing no harsh chemicals are being used, my carpet dried fast and it's not crunchy feeling!! Thank you zerorez
The service man that came was on time and did an exceptional job. The carpet looks nearly lije new and there is no offensive chemical smell. I am very pleased! I
Hands down the worst post-carpet cleaning experience I have had. I have old berber carpet with heavy traffic spots. I was under no illusion that the carpet would return to near-new appearance (even though your friendly sales folks insisted otherwise). Hint - manage expectations. The real issue is my carpet now has a splotchy camouflage appearance. Clearly the technician was able to get SOME of the traffic areas cleaner. Unfortunately where its cleaner is in small, completely random places. I also have what looks like streaks going down the hall now. You can see where more effort, time, cleaning was applied and areas were it wasn't. The gentleman was super polite and seemed professional but the net effect is that every area that was treated now looks worse than it did prior to the cleaning because of the streaking or the camouflage appearance. And I'm out $245.
On time and did a complete job
best job we have had in last 4 cleaning GREAT JOB THANKS
I love that it was only a 2 hour window, and that someone called me to let me know my tech was on the way. Jared was super friendly and explained everything- he was also very quick and my carpets look awesome afterwards! We even had a huge urine spot and he was able to get it out- doesn't look like it was ever stained.
The process was easy to schedule, the tech was helpful and friendly, but most of all the results were spectacular on my slate floors.
The carpet looks great.
used natural products, removed stains completely, technician was fast/friendly and especially loved the 2 hour window to wait for tech to arrive, was able to go on with the rest of my day and not be tied to the house waiting 4 to 6 hours
Everyone I talked with was very kind, knowledgable and helpful
I actually just recommended you this morning!
The carpet cleaners are always so kind and helpful. Very clean young men with great attitudes. I love that your product does not contain soap!!!
Service was excellent. The carpets looked wonderful and the technician was knowledgeable and friendly.
Easy scheduling, on time, professional technician, excellent results.
Best our carpets have looked in a long time!
They have been doing my carpet and tile for many years with no complaints.
Great communication on appointment and arrival time
I did not like results Overpriced
Wonderfully clean carpets with no strong odor or stiffness
I like the way my carpet feels after it dried
I've used you guys several times and have always been impressed with the service. However, my recent experience which I paid an extra $50 to take care of a 6 inch by 10 inch corner with a cat urine smell still smells and the carpet is as hard as a rock where it was treated. Not impressed.
Very nice and helpful tech.
I've been using Zerorez for four years now and I like the way my 13 year old carpets look almost brand new without any stiffness and no chemical smell after the technicians have finished cleaning them. The teams that have come to my house are always prompt. professional, courteous, and careful. The price is reasonable although I did think that $320 for a 6 cushion sectional was a little high. The carpets and the sectional were completely dry by the next morning which I liked. I've had other carpet cleaners where it took almost 3 days to get the carpets completely dry. Zerorez is a great company.
On time. Not sleezy. Professional. Performed great work
I like the fact that you do not use soap products. We have used your company twice and are happy with the professional service rendered.
Ishmel was very professional & explain the process well
Everything was great.
Very professional. Good work
Service was wonderful. Love not having soap with water!!!
Very professional from start to finish. Our technician
Explained everything and actually performed a miracle
On our sofa!! It looks practically brand new now!