Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84646 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 5, 2024 — Rated 0 out of 10 by P.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We have used zerorez in the past with no issues. However this time will be the last.

We hired Zerorez to clean the carpets after we moved out of a rental house. The gentleman who cleaned 3 bedrooms and closets of carpet did so in under 15 min. He did not vaccum or anything.
When he left, the carpets were so wet they were making small puddles in the hallway at the edge of the carpet. Every room had dirt and hair at the edge of the carpets around the entire room.
The work was unacceptable. Due to this we were charged by our landlord $330.00 to reclean the carpets.

We would like someone to speak to us regarding this as soon as possible.

Report a concern   October 5, 2024 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Reasonable price,. friendly staff, quality serv8

Report a concern   October 5, 2024 — Rated 10 out of 10 by M.A.D. Zerorez Phoenix
What do you like about our products and services?

I like that you don't use soap. I've been a customer since 2013, perhaps earlier, & find the carpet seems to be cleaner longer than when I'd used other companies.

Technician Jeff deserves commendation. He was very courteous, listened to what my carpet problems were and finished the cleaning quickly & effectively. When I call again next year I hope he can take care of my carpets again.

2 members of your phone staff couldn't find the coupon I used, but when I reached Charles, he knew about it immediately & wrote up the order easily.

Report a concern   October 5, 2024 — Rated 3 out of 10 by R.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The guy totally left a whole section by the closet not done. He said he tried but you can tell he did not touch it. The master bedroom could of been better.

Report a concern   October 5, 2024 — Rated 10 out of 10 by Lesli Dahlberg Zerorez Phoenix
What do you like about our products and services?

Mario cleaned the tile and grout throughout our entire home. He also sealed the bathroom showers and did some upholstery cleaning. He was very courteous, friendly, and professional. Our floors and furniture look brand new and I love that the products are clean and safe.

Report a concern   October 5, 2024 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

It was a very quick and easy process. The carpets dried sooner than traditional cleaning and look great

Report a concern   October 5, 2024 — Rated 9 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Communication was great. Quick service in 24 hrs. On time. Polite. Didn't overcharge. Robert was the best.

Report a concern   October 5, 2024 — Rated 10 out of 10 by L.O.B. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   October 5, 2024 — Rated 10 out of 10 by MIke Bishop Zerorez Phoenix
What do you like about our products and services?

You folks at Zerorez had a lot of good reviews. That prompted me to give you a call, the price was not bad, Cesar and Juan did a great job, are carpets look great even though they are around 10 years old. I guess the one word I would use to describe the Zerorez experience is
"Impressed". Thank you, Mike Bishop

Report a concern   October 5, 2024 — Rated 10 out of 10 by P.T. Zerorez Phoenix
What do you like about our products and services?

Eco friendly no harsh chemicals

Report a concern   October 5, 2024 — Rated 6 out of 10 by S.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpets came out great! My issue is that to clean the carpets was almost double the amount I was quoted on the phone. You should be upfront about your costs. Not ok.

Report a concern   October 4, 2024 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

They are always on time & call ahead. They are friendly & courteous. And they do a really great job

Report a concern   October 4, 2024 — Rated 10 out of 10 by D.T. Zerorez Phoenix
What do you like about our products and services?

Trayvon was great! Friendly, respectful, mindful and just an all around quality guy!

Report a concern   October 4, 2024 — Rated 10 out of 10 by Gary Mittendorf Zerorez Phoenix
What do you like about our products and services?

Quick service, reasonable prices, great crews, and super clean carpets with no crunchy or matted finish.

Report a concern   October 4, 2024 — Rated 10 out of 10 by Y.S. Zerorez Phoenix
What do you like about our products and services?

He was prompt, pleasant and efficient. And ALL the spots on the carpet were gone! Whoopie

Report a concern   October 4, 2024 — Rated 5 out of 10 by J.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Had it done twice. The tech seemed to bring in all the machinery and work hard but dirt, streaks and smudges were still present. Unfortunate.

Report a concern   October 4, 2024 — Rated 10 out of 10 by Josh Perrault Zerorez Phoenix
What do you like about our products and services?

Super clean, quick and easy

Report a concern   October 4, 2024 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

Great product.

Report a concern   October 4, 2024 — Rated 10 out of 10 by Megan Bukowski Zerorez Phoenix
What do you like about our products and services?

The tech that came to do my floors was amazing! Super friendly, told me what to expect, explained the process, & got my floors cleaned! Thank you so much!

Report a concern   October 4, 2024 — Rated 5 out of 10 by T.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tiles are clean but the grout is not as clean as I expected it to be.

Report a concern   October 4, 2024 — Rated 10 out of 10 by Linda Burton Zerorez Phoenix
What do you like about our products and services?

Styler did a great job and was very pleasant.

Report a concern   October 4, 2024 — Rated 10 out of 10 by Gloria Caruso Zerorez Phoenix
What do you like about our products and services?

Great, efficient carpet cleaning. I am still admiring the best job that was done!

Report a concern   October 4, 2024 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Great carpet cleaning products. Ezekiel was friendly and professional

Report a concern   October 3, 2024 — Rated 10 out of 10 by Amelia Vargas Zerorez Phoenix
What do you like about our products and services?

I was very happy with the service you provided!

Report a concern   October 3, 2024 — Rated 10 out of 10 by Pam Stewart Zerorez Phoenix
What do you like about our products and services?

He was awesome and did a fantastic job on my carpets and kitchen tile.

Report a concern   October 3, 2024 — Rated 10 out of 10 by Kris Williams Zerorez Phoenix
What do you like about our products and services?

Do a really good job. Drivers call when they’re on their way.

Report a concern   October 3, 2024 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

Carpets are soft

Report a concern   October 3, 2024 — Rated 10 out of 10 by A.E. Zerorez Phoenix
What do you like about our products and services?

Your tech(T) was very professional and did a great job

Report a concern   October 3, 2024 — Rated 10 out of 10 by Cindy Thomas Zerorez Phoenix
What do you like about our products and services?

I was very pleased with Quincy! He recommended what he needed to do to get some really bad stains out and I took his suggestion! The carpet turned out very nice! I would definitely recommend your company and will definitely use your services again!

Report a concern   October 3, 2024 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Fast efficisnt


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