Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84646 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 3, 2024 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

The fact that toxic chemicals are not used to clean the areas. They do a great job and are very professional

Report a concern   October 3, 2024 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Zerorez does a phenomenal job! My carpets look great with no signs of any residue.

The staff at Zerorez are top-notch. The technicians are so friendly and courteous. They always call to keep the customer well informed on their estimated arrival time. Upon completion, the technicians leave my house spotless!

Casey cleaned my carpets this week. He is a wonderful young man, and he did a superb job!
Thank you.

First name removed

Report a concern   October 3, 2024 — Rated 10 out of 10 by T.P. Zerorez Phoenix
What do you like about our products and services?

David was a wonderful young man. He did our service late and still did an amazing job and took his time. The floors look amazing. Thank you David and ZeroRez.

Report a concern   October 3, 2024 — Rated 10 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

Always an excellent outcome.

Report a concern   October 3, 2024 — Rated 10 out of 10 by Cheryl Woodside Zerorez Phoenix
What do you like about our products and services?

We are pleased with the Carpet Cleaning that you performed and will use you again.

Report a concern   October 3, 2024 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Friendly technician Scott and got most of the stubborn stains out of the carpet

Report a concern   October 3, 2024 — Rated 9 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

I like clean without the toxic chemicals.

Report a concern   October 3, 2024 — Rated 10 out of 10 by David King Zerorez Phoenix
What do you like about our products and services?

Our carpet came out very good and "Z" did a great job thanks to him for being so friendly and professional.

Report a concern   October 3, 2024 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

No residue and friendly service.

Report a concern   October 3, 2024 — Rated 10 out of 10 by Jan Pinkston Zerorez Phoenix
What do you like about our products and services?

Great cleaner person. Our Morkie welcomed with open paws! Have never been more happy with our clean - will do more as it looks so great!

Thank you!

Report a concern   October 3, 2024 — Rated 4 out of 10 by M.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

First appointment window they let me sit at my vacant rental house until 5 mins before my window was up then called and cancelled on me. I Took time out of my day, rearranged my schedule and meetings and sat there for nothing.

Report a concern   October 2, 2024 — Rated 8 out of 10 by K.N. Zerorez Phoenix
What could we do to improve?

When someone enters my gome and leaves i expect to be just as when they arrived. The cleaner left water on my floor by the steps. He even said oh that's just water . I had to get rags and dry it up myself. Where hw dragged his equipment through my front yard he spread my gravel all over the side walk and left a hos

Report a concern   October 2, 2024 — Rated 10 out of 10 by Robert Lyons Zerorez Phoenix
What do you like about our products and services?

Tech was absolutely the best ever, service and job performance was excellent

Report a concern   October 2, 2024 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

Fast and friendly service! Left my carpets very clean! Highly recommend!

Report a concern   October 2, 2024 — Rated 10 out of 10 by Susan Yale Zerorez Phoenix
What do you like about our products and services?

My carpet is almost 20 years old. I've had a lot of doggies in and out of my bedroom. I was amazed at how clean my carpet was after he finished thank you so much and excellent excellent customer service and my service guy was great.

Report a concern   October 2, 2024 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

I love how the carpet dries nice and soft! And clean right before your eyes such a great job!

Report a concern   October 2, 2024 — Rated 10 out of 10 by Mary Undiano Zerorez Phoenix
What do you like about our products and services?

Creed was very informative and what he predicted happened. I can still smell urine. My hope is it will dissipate once it drys 100%, but he did a great job on all three rooms. Carpet looks great!

Report a concern   October 1, 2024 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

Love no residue after cleaning is done and dry. Every technician we have had is always friendly and professional in all aspects. Of course we love taking advantage of your specials! We have been and will be repeat customers.

Report a concern   October 1, 2024 — Rated 0 out of 10 by S.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I appreciate the ease of scheduling and the friendly technician; however the quality of the tile cleaning was beyond poor. When the technician arrived I asked about a couple specific areas mainly the kitchen area grout and he mentioned the grout should improve quite a bit with the treatment. I stayed out of the technicians way in my master bedroom while the work was complete. I did see him spray the floor and bring in several machines and fans. I was looking forward to having the tile and grout cleaned. When I looked at the completed job the grout looked exactly the same. He stated it will lighten when it dries. There were a few streaks in the floor and he mentioned he was going to go over the area once more with a microfiber mop. He did that and mostly they were better, there were a few areas that were streaked but I figured I would take care of those when he left. I did ask if the reason the grout didn’t appear clean was that it needed another treatment, he replied it was need to be tinted and possibly sealed. I brought out my swiffer to go over a couple of spots and was shocked, the pad was dirty as if the floor wasn’t cleaned. I went over a couple other areas and next pad I used was dirty also. I used approximately 15 or so pads, all which were dirty. What a dissappointing experience. Neither the tile or grout were cleaned. I did reach out to customer service and sent photos of the swiffer pads I used to clean the floor right after the service, I requested a refund and was denied. I was offered a redo of the service which I don’t see why that would make a difference. The same procedures would be completed which didn’t work. If you are able to help with this matter that would be great!

Report a concern   October 1, 2024 — Rated 5 out of 10 by K.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had my tile done and it’s left with streaks in most places. I was surprised to see it. I tried to take pictures but it’s not really showing up.

Report a concern   October 1, 2024 — Rated 10 out of 10 by Diane Gray Zerorez Phoenix
What do you like about our products and services?

We have used Zerorez for many years. Not only are their techs always on time and very courteous, they do an excellent job with their cleaning, explaining options, and responding to questions. Excellent customer service!

Report a concern   October 1, 2024 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Quality service at a good price

Report a concern   October 1, 2024 — Rated 10 out of 10 by H.S. Zerorez Phoenix
What do you like about our products and services?

We appreciated the prompt arrival and professional service.

Report a concern   October 1, 2024 — Rated 10 out of 10 by A.F. Zerorez Phoenix
What do you like about our products and services?

Great technicians, quality work, friendly, easy to schedule.

Report a concern   October 1, 2024 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

Carpets feel softer. The carpets dry quickly. No soap residue so the carpet stays cleaner

Report a concern   October 1, 2024 — Rated 10 out of 10 by Kathleen Means Zerorez Phoenix
What do you like about our products and services?

Jesse was very thorough and polite. The job wast completed timely. He explained how the carpet looked as far as dirt and wear, along with appropriate drying time.
Highly recommend him and Zerorez!

Report a concern   October 1, 2024 — Rated 10 out of 10 by D.A.S.A. Zerorez Phoenix
What do you like about our products and services?

The service tech, Casey did an outstanding job on cleaning our carpet. We spoke to him about our tile, and he did a small sample showing us how the tile flooring could be cleaned. We scheduled him to come back and do our tile floors.

Report a concern   October 1, 2024 — Rated 10 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

REALLY GET THE CARPETS CLEAN. MINE ARE VERY OLD BUT LOOK ALMOST NEW AFTER GETTKING zEROREX.

Report a concern   October 1, 2024 — Rated 9 out of 10 by B.L. Zerorez Phoenix
What do you like about our products and services?

Thank you Zeorez for a quick job on cleaning a couple of rooms in our home. The technician arrived on time and was very professional. The only thing that this technician did not do was to put shoe covers on his shoes while he was working but otherwise he was very professional.

Report a concern   October 1, 2024 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

The technician that came out was so nice and professional. He did a really good job. That carpets look great. I would recommend this technician to anybody, he did a really nice job,


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