Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87311 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 29, 2018 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

You don't use chemicals and my carpets feel cleaner then with anyone else

Report a concern   April 28, 2018 — Rated 8 out of 10 by M.W. Zerorez Phoenix
What could we do to improve?

We like your work but would like the job to be less costly.

Report a concern   April 28, 2018 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Your professionalism is exceptional. Your cleaning methods are very good. I'd definitely recommend you to others.

Report a concern   April 28, 2018 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

I couldn’t believe how clean my carpets were after the service. Thank you!!

Report a concern   April 28, 2018 — Rated 10 out of 10 by W.F. Zerorez Phoenix
What do you like about our products and services?

Peter did a wonderful job cleaning the carpet. Very nice individual.
Bill & Mary Lou Last name removed

Report a concern   April 28, 2018 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Best carpet cleaning ever.

Report a concern   April 28, 2018 — Rated 10 out of 10 by F.M. Zerorez Phoenix
What do you like about our products and services?

I thought the person who cleaned my carpet did a excellence job and I would like to have the same person back to clean my tile. man name was Vincent.

thank you Mr Last name removed

Report a concern   April 28, 2018 — Rated 10 out of 10 by Doug Beischel Zerorez Phoenix
What do you like about our products and services?

Showed up on time, did a great job, fair price.

Report a concern   April 28, 2018 — Rated 10 out of 10 by Della Wallace Zerorez Phoenix
What do you like about our products and services?

I like that you use powered water instead of chemicals. There was no chemical smell, or crunchy feel to my carpet.

My tile floors were well cleaned, including the grout, and the whole process took less than 2 hours.

Report a concern   April 28, 2018 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

Great customer service and accurate pricing ! I even got a discount for them being a few minutes past arrival window !!! Will be using in the future

Report a concern   April 28, 2018 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Timely, efficient, quality work. My carpet looked significantly better after it was cleaned. I have found that frequently the carpet looks good immediately after cleaning, but with Zerorez it looked just as good after it dried.

Report a concern   April 28, 2018 — Rated 10 out of 10 by Bob Blue Zerorez Phoenix
What do you like about our products and services?

No soap

Report a concern   April 28, 2018 — Rated 9 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

I like that the home looked and felt clean when the work was complete.

Report a concern   April 28, 2018 — Rated 10 out of 10 by G.F. Zerorez Phoenix
What do you like about our products and services?

You guys were great. Called ahead. Arrived right on time. And the rugs look fantastic. I will definitely recommend you.

Report a concern   April 28, 2018 — Rated 10 out of 10 by V.C. Zerorez Phoenix
What do you like about our products and services?

Todd did an amazing job on my carpets! I really thought I needed to replace the bedroom carpet, but when he finished it looked almost new. Zerorez is the only carpet cleaners I will use and I highly recommend it!

Report a concern   April 28, 2018 — Rated 10 out of 10 by N.E. Zerorez Phoenix
What do you like about our products and services?

No chemicals used in treating

Report a concern   April 28, 2018 — Rated 10 out of 10 by Erika Kieny-Broderson Zerorez Phoenix
What do you like about our products and services?

Zerorez is awesome! Our technician was very friendly and completed the job quickly!

Report a concern   April 28, 2018 — Rated 10 out of 10 by James Gonsalves Zerorez Phoenix
What do you like about our products and services?

The young man who came to my house was courteous and did a great job in getting spots out of the carpet. I have used Zerorez before and I would recommend Zerorez to anyone who needs there service.

Report a concern   April 28, 2018 — Rated 5 out of 10 by S.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I paid to have a protectant put on my stairs after cleaning. Through no fault of the technicians who were very nice, the sprayer broke down. They applied the protectant using a spray bottle. It did not appear that that worked very well at all.

Report a concern   April 28, 2018 — Rated 10 out of 10 by Jane Sacks Zerorez Phoenix
What do you like about our products and services?

The cleanliness and the fact that they leave no soapy residue. Additionally, they are environmentally friendly and dry in far less time than the old fashioned way of carpet shampooer cleaning.

Report a concern   April 27, 2018 — Rated 10 out of 10 by Rebecca Habbershaw Zerorez Phoenix
What do you like about our products and services?

The professionalism was superb. He did a great job explaining the process and why your brand is different. He did a great job on our tile and grout.

Report a concern   April 27, 2018 — Rated 7 out of 10 by D.F. Zerorez Phoenix
What could we do to improve?

The cleaning went well the tech arrived on time and was very friendly. I am disappointed that several spots didn’t come up (it doesn’t appear they were pretreated) and I thought the high traffic areas didn’t get cleaned as well as I had hoped. I do recommend that you inform customers to remove the stuff from under the stairs in advance. The over spray from the equipment soaked everything under my stairs and I had to ask the tech to dry the tile floor as he was walking out. Also the stairs and the landing were extremely wet. It took nearly 4 days for them dry completely even with a fan blowing on them for 2 days. There was also a musty smell for several days in the house when I had hoped it would smell fresh and clean.

Report a concern   April 27, 2018 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

Very good customer service from Hayden. He explained all of the process with excellent follow-through. His fellow employee, Junior was also an excellent employee.
We would highly recommended using zero razz to our friends

Report a concern   April 27, 2018 — Rated 10 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

The employee that cleaned our carpet was very professional, thorough, and polite. He did an excellent job with the cleaning. The carpets looked and felt wonderful afterwards.

Report a concern   April 27, 2018 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

The service techs were on time, fast and efficient.
I enjoy doing business with a company that has employees that treat you with respect.

Report a concern   April 27, 2018 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

I needed to have my bedroom carpet cleaned and your company was recommended.

I decided to ask about cleaning my smaller area rugs also while he was here. I have never had a wool area rug cleaned so I was apprehensive to do both of my wool area rugs. I decided to be conservative and only chose one rug to see how it turned out. Steve did a great job on the wool area rug and it looks new again. Now I am sorry that I didn't have him do my hallway runner at the same time for an additional $48 :(

I understand that the minimum charge is $84, so I will have to wait until more items need to be clean. I will call your company again when that time comes.

Report a concern   April 27, 2018 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

The gentleman who was here explaining the situation was very honest and forthcoming about our carpets which we appreciated
The tiles looked great when they were done

Report a concern   April 27, 2018 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Everything went as scheduled, the technician arrived at the start of the arrival window and did an excellent job.

Report a concern   April 27, 2018 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

Excellent service

Report a concern   April 27, 2018 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

I would give Peter a 10 for his experience and work ethic, his new trainee a 10 for his manners and a good future with your company.
The carpet is almost dry as of Saturday am, however the urine smell is still present in two areas. The carpet looks pretty good as far as stains. The carpet is just 5 yrs old not 14 yrs. as noted.
The cost for cleaning was very high and we could not really afford to go into debt, however we felt if the carpet could be revived it would protect our investment. We were displeased with the cost for cleaning the living dining area and then charged additional cost for the hallway. I was told the cost would be a special for $135 for 250 sq. ft. and extra for removal of the urine which Peter said it would take at least 3 of the jugs of your solution. After a demo I could see it working. I feel the 2 areas should be gone over with more of your regular cleaning solution or whatever is necessary in order to remove the smell. In reading the invoice the chemical cost was too high.We would like a follow up visit in order to have satisfaction and recommend your company to others. Please give us a call @ Phone number removed to resolve these issues.

Sincerely,

Mrs. John Last name removed (Patricia) April, 28th 2018


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