Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87310 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 27, 2018 — Rated 8 out of 10 by A.A. Zerorez Phoenix
What could we do to improve?

I didn't receive a call letting me know they were on the way, as I was told I would. Also, I didn't move all my furniture, but I feel they could have done a better job around it. There is one spot in particular near the edge of a bed where ice cream was spilled. It's still crunchy as if it didn't even get touched by the carpet cleaning. Cleaners themselves were great and very professional and kind. Most stains were able to be removed. Others not, but was told they may not come out in advance so I can't expect miracles!

Report a concern   August 27, 2018 — Rated 10 out of 10 by Lylia Hoffer Zerorez Phoenix
What do you like about our products and services?

I like that there is softness in my carpet again and that it dried in like 4 hours. The tech was very friendly.

Report a concern   August 27, 2018 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

The tech was very kind and courteous and the furniture looks great.

Report a concern   August 27, 2018 — Rated 10 out of 10 by P.W. Zerorez Phoenix
What do you like about our products and services?

Quick. No mess. Tech explained everything

Report a concern   August 27, 2018 — Rated 1 out of 10 by J.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

While the carpet was still wet, it looked good. The stains in one room do look much better, however, the carpet in another room looks worse than before it was cleaned by your company. My carpet is older, but the one room does not get much traffic and just had one light traffic area. Now the rooms have seemingly permanent lines from the equipment used and half of each room has vertical lines with the other half of the room with horizontal lines. I have tried vacuuming the rooms twice and still the lines remain. I am sorry that I had my carpet cleaned by your company. Your Technician was very nice and did explain to me that because my carpet was older and the one room that did have bad stains possibly would not be totally perfect. I just never thought the other room would end up looking worse than it started.

Report a concern   August 26, 2018 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

NO USE OF CHEMICALS.

Report a concern   August 26, 2018 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Very friendly and the carpet looks amazing!

Report a concern   August 26, 2018 — Rated 10 out of 10 by Quinton Martin Zerorez Phoenix
What do you like about our products and services?

Professional and courteous staff. Carpets look great.

Report a concern   August 26, 2018 — Rated 10 out of 10 by B.A. Zerorez Phoenix
What do you like about our products and services?

We were very happy with the technician who cleaned our carpets. He was professional and courteous and explained everything completely. The carpets look great!

Report a concern   August 26, 2018 — Rated 8 out of 10 by S.H. Zerorez Phoenix
What could we do to improve?

I had 3 stains before you cleaned my carpet, I have 3 stains after. 🤔
I think you can see where you can improve. The rest of my carpet looks great. The man that cleaned my carpet was very nice.

Report a concern   August 26, 2018 — Rated 10 out of 10 by G.R. Zerorez Phoenix
What do you like about our products and services?

Quick and friendly service!

Report a concern   August 26, 2018 — Rated 10 out of 10 by Mark Balder Zerorez Phoenix
What do you like about our products and services?

On time
Very personable
Knowledgeable

Would use this service in a heartbeat again. Tech was excellent and really knew his job.

Report a concern   August 26, 2018 — Rated 9 out of 10 by Paul Bloch Zerorez Phoenix
What do you like about our products and services?

Great job, carpet turned out very nice

Report a concern   August 26, 2018 — Rated 10 out of 10 by Kaluna Lucas Zerorez Phoenix
What do you like about our products and services?

The technician was on time, courteous and informative.

Report a concern   August 26, 2018 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

Great service,dries quickly and looks great

Report a concern   August 26, 2018 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

The "no chemical" and service was great.

Report a concern   August 26, 2018 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

They make sure you’re satisfied before all the work is done!

Report a concern   August 26, 2018 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

The technicians, David and Kyle, were courteous, thorough, and professional!

Report a concern   August 26, 2018 — Rated 10 out of 10 by Randy Bunch Zerorez Phoenix
What do you like about our products and services?

They very prompt. They took time out to make sure my furniture was protected and away from the hose. Great service and very courteous.

Report a concern   August 26, 2018 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

You are all always very professional, you do a very good job, my carpets are always clean, and dry very quickly. This last time even though the vacuum suction machine was not operating very good, you warned me it would take longer to dry, but took the extra time to go over the carpets several times to get as much water out as possible, and they were dry in the normal couple hours.

I always recommend you to persons I know, and wish you also operated in Iowa as I would have you out at my place there doing the carpets.

Report a concern   August 25, 2018 — Rated 8 out of 10 by A.G. Zerorez Phoenix
What could we do to improve?

Better explaination the website.. lower pricing if you don't have as many stairs as stated.

Report a concern   August 25, 2018 — Rated 10 out of 10 by G.W. Zerorez Phoenix
What do you like about our products and services?

On time. Explained everything. Carpeting looked great upon completion.

Report a concern   August 25, 2018 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

You were available when we needed your service, your price was very fair and we loved the time the floor took to dry without the 'crunch'! This is our second time using you and when I asked my husband who should we call, he wanted me to call Zerorez! Thanks for the great service and the great care of our carpets.

Report a concern   August 25, 2018 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

Thomas and Gabriel were professional, courteous and knowledgeable about the cleaning of our couch and rug. They were efficient. Their work gave our house a new look! We are very pleased!

Report a concern   August 25, 2018 — Rated 10 out of 10 by Pamela Gusmao Zerorez Phoenix
What do you like about our products and services?

Love the customer service and the way my rugs look after the cleaning.

Report a concern   August 25, 2018 — Rated 0 out of 10 by D.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The edges are not cleaned properly.

Report a concern   August 25, 2018 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

did what you said it would do.

Report a concern   August 25, 2018 — Rated 9 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

Honesty and thoroughness

Report a concern   August 25, 2018 — Rated 7 out of 10 by T.B. Zerorez Phoenix
What could we do to improve?

Improve your quality.

Report a concern   August 25, 2018 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

The service guys are always clean and polite, the carpets always look great. I am always recommending you guys to my friends.


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