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based on 87309 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The employees were knowledgable and did a great job. They answered all my questions. They were friendly. The ease of appointments was great and the office staff was helpful. They came on time. My carpets and upholstry looked great
Customer service was great.
The gentleman that came out to do the carpet were efficient and friendly
Tech got the job done right and he was very knowledgeable and pleasant.
They did a superb job. The two gentlemen that cleaned our carpets were very personable and had great communication skills, which seems to be a rarity these days. We would gladly recommend them and Zerorez to our neighbors.
They were just wonderful!
Very punctual and after arriving at my house, very efficient and explained everything that he was doing and everything I could expect. Very professional!
Great results! I was very impressed. The carpets were so dirty that I was shocked when you guys were able to make them look brand new!
The Zerorez employees were on time which is very important to us. They were friendly and courteous. They did a great job in cleaning our carpets and explained everything they were doing. We appreciate that they took great care of our home and cleaned up when they were done. Would highly recommend Zerorez to all of our family and friends.
Thanks
Mark and Amy
I liked that soap wasn't used to clean rugs, and the technician was service friendly.
The technician was thorough, pleasant and efficient I rely on Zerorez as I know I am always comfortable with their technicians in my home
Very easy to schedule, very prompt and professional!!!
On time, personable, efficient worker.
No crunchy carpeting.
Quick drying.
I just don’t think the carpets were cleaned well enough. I noticed stains that were not oringinally there before the carpets were cleaned. I scrubbed stains that were left after the service and was able to get them out. I feel that if I was able to get stains out cleaning them by hand, the machine should have gotten them out easily.
I scheduled my appointment 2 weeks ahead of time, your company called to confirm 4 days prior and the morning you were scheduled to come to my home you tried to cancel/reschedule my appointment. I was able to convince your team to keep the appointment. My carpets look clean, but the pet smell and stains on the carpet got worse after my appointment. I didn't think that a permanent marker stain would come out, however it spread worse. The pet smell in my son's room got worse even after paying $40/room to kill the bacteria and "remove" the pet smell. I'm disappointed because of all the positive reviews I read about your company and I don't feel that your company did any better than previous carpet cleaning companies, residue or not.
The technicians were professional, respectful, and focused on cleaning the carpet.
Carpets always look amazing, timely appointments, friendly service, affordable!
At first glance, carpets appeared clean. Upon drying, two of the three rooms have lines in the carpet where you can follow which way the wand went upon cleaning. Tried vacuuming cross grain, lines still there. Not certain carpets were cleaned properly. The third room, lines not as bad but they didn't clean behind the door. Not the quality of work I've had in the past and expect.
Friendly, prompt, solid work!
The service is awesome !
Polite service
Very nice service people who seemed to take pride in their work.
Our technician did a great job. Thorough, on time, and quick. Thank you
In some ways my rug ended up being more dirty than it was before. There's now a yellow tinge all over my white rug that wasn't there before. Pretty disappointed, especially since it was $89.
What good I can say is that the technician was professional and very nice.
I feel after the carpet dried, there were still areas that could have come cleaner.. I had to ask the guy to go over the rug more, and when he did., it came cleaner.
They were amazing. Exceeded expectations throughout. I will definitely us them again. Thanks Zerorz
Customer service is an obvious #1 with Zerorez. The technician was educated on the products and services,was a thorough and a very hard worker. The extra money was worth every penny for the pet odors and deep clean steaming. Everyone was upright and honest about the cost of each service. Thank you for everything, even the check up and return comments on how the job went and promise of making things right if you aren't satisfied with any work done.
Debbie Connerly
The Tech explained everything he was going to do and what I could expect and what he explained was exactly what I got the tile looks great
Technician was great. Professional and very knowledgeable. Thanks for a great service!
Technician was great and he tried really hard to get the stains out of my chair.
We are very pleased with the job Lacey and her partner did. They took they're time making sure everything was to my satisfaction. Very conscientious. I forgot to add my closet it's only like a 3x3 area that needs cleaning. If they were to come clean it next time they're out this way for free I'd be delighted and you could share my name. Thanks🙏