Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87773 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 21, 2020 — Rated 8 out of 10 by C.C. Zerorez Phoenix
What could we do to improve?

Will see how carpet progresses. Came out very well. My first experience with your company.

Report a concern   November 21, 2020 — Rated 10 out of 10 by Susan Smethurst Zerorez Phoenix
What do you like about our products and services?

Our tech arrived early at the same time as the email saying that he was early. This was no problem, as I was ready, and appreciated him coming early.
He did an excellent job explaining the extras we needed due to pet stains.
He was super polite and knowledgable. He did an excellent job.

Report a concern   November 21, 2020 — Rated 10 out of 10 by Carole Pritchard Zerorez Phoenix
What do you like about our products and services?

Service and quality

Report a concern   November 21, 2020 — Rated 10 out of 10 by R.R.M. Zerorez Phoenix
What do you like about our products and services?

On time and very friendly and just great service and product

Report a concern   November 21, 2020 — Rated 9 out of 10 by T.J. Zerorez Phoenix
What do you like about our products and services?

The tech was never nice and did a great job.

Report a concern   November 21, 2020 — Rated 8 out of 10 by E.M. Zerorez Phoenix
What could we do to improve?

Tech took a very unsatisfactory attitude with the outcome of the floors. He kept on saying, "it's not perfect, but better than it was, as it had been neglected for a long time." I purchased the house "as is" and had not had the chance to clean grout before this. His comments were not comforting. He also bragged about everything he was doing and why. I didn't much care. I just wanted the job completed in a professional manner, with him being cautious not to damage my property. Not sure if I would call Zerorez back.

Report a concern   November 21, 2020 — Rated 10 out of 10 by Lora Martinez Zerorez Phoenix
What do you like about our products and services?

Helpful technician and zero chemical cleaning.

Report a concern   November 21, 2020 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Always wonderful service. Very friendly. Carpet looks fabulous every time.

Report a concern   November 21, 2020 — Rated 10 out of 10 by Diana Morales Zerorez Phoenix
What do you like about our products and services?

He did a really good job and explained everything that he was doing. Very good customer service. Will use your company again. Thank you

Report a concern   November 21, 2020 — Rated 10 out of 10 by F.E. Zerorez Phoenix
What do you like about our products and services?

The service was excellent. Our carpets look better than ever.

Report a concern   November 21, 2020 — Rated 10 out of 10 by Randy Goldberg Zerorez Phoenix
What do you like about our products and services?

Technician was prompt and knowledgable and did a great job. He communicated well so I knew what to expect.

Report a concern   November 21, 2020 — Rated 10 out of 10 by G.L. Zerorez Phoenix
What do you like about our products and services?

I always appreciate the technicians and how knowledgeable they are and the care they take treating our floors. JD was superb, communicated thoroughly about what he was doing and anything we needed to know about the process, he was awesome and did an excellent job. You can tell he has an great work ethic and did his job superbly! Great work, great young man!

Report a concern   November 21, 2020 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

The technician, Herman Johnson, did a great job.

Report a concern   November 21, 2020 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

Quick and efficient!

Report a concern   November 21, 2020 — Rated 10 out of 10 by Mario Vasquez Zerorez Phoenix
What do you like about our products and services?

Great service! Amazing results.

Report a concern   November 21, 2020 — Rated 10 out of 10 by R.Z. Zerorez Phoenix
What do you like about our products and services?

Customer service, satisfaction and Responsiveness

Report a concern   November 21, 2020 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Friendly and conscientious service providers!

Report a concern   November 21, 2020 — Rated 10 out of 10 by Adriane Harris Zerorez Phoenix
What do you like about our products and services?

The quality of the cleaning is untouchable! My technician Josh was very professional snd went above and beyond for us.

Report a concern   November 21, 2020 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Rachel, my technician, did a great job on my chairs. She was extremely careful and as friendly as could be.

Report a concern   November 21, 2020 — Rated 10 out of 10 by B.N. Zerorez Phoenix
What do you like about our products and services?

Professional, meticulous, and timely!

Report a concern   November 21, 2020 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

job well done........NO complaints so far.

Report a concern   November 21, 2020 — Rated 10 out of 10 by J.A.K. Zerorez Phoenix
What do you like about our products and services?

The speed pf the service. The product used was excellent. Thanks.

Report a concern   November 21, 2020 — Rated 7 out of 10 by B.H. Zerorez Phoenix
What could we do to improve?

I had to have another guy come out to do 2 areas where a guy named Daniel would not even move 2 office chairs on rollers and clean under them - along with not doing by my husbands computer desk.
This is my 4th time using you and up until now I've been happy. The other guy that came out did good.
I'm also unhappy about the price. My total square footage is only 600 sq ft, so to price 4 rooms when you can't even clean much of it seems unfair. I have told a couple friends about this cleaning and not cleaning.
I'm sure I will use you again, but never send me out that first guy. Thank You, Barb Last name removed

Report a concern   November 21, 2020 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Professional technicians, arrived early. Easy to schedule, carpet looks great after cleaning.

Report a concern   November 21, 2020 — Rated 7 out of 10 by S.B. Zerorez Phoenix
What could we do to improve?

Tech did not have a mask when I came to the door and said he didn’t have one in his truck. Luckily I had a disposable one to give him. The cleaning was great but that really started it off on a bad note.

Report a concern   November 21, 2020 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Friendly from the person who we scheduled with and the gentleman who serviced our home. Our carpets look great!!

Report a concern   November 20, 2020 — Rated 10 out of 10 by Jessica Lopez Zerorez Phoenix
What do you like about our products and services?

Technician Darrel was on time, thorough and professional. We are very happy with the work done. Carpets look great!

Report a concern   November 20, 2020 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Your efficiency and professionalism. All your staff is so good and the technicians that come to my home are always friendly and do a great job.

Report a concern   November 20, 2020 — Rated 6 out of 10 by S.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have always been pleased with the results of your cleaning previously. This time I was not. It still looks and feels dirty. I did not feel this technician was as thorough as others have been in the past.

Report a concern   November 20, 2020 — Rated 10 out of 10 by Christine brown Zerorez Phoenix
What do you like about our products and services?

Very clean and excellent customer service.


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