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based on 87773 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service person was prompt, professional, skilled, and personable. The service was easy to schedule online, and I really liked seeing the pricing before committing. I was also able to ask a question online and received a prompt and helpful reply via text. I only used the tile service, but the process eliminated years of ground-in grime. It left the tile, fresh out of the box, clean. It could not alleviate all grout stains because my grout was, apparently, never sealed.
Your service guy was amazing, very hard working but I specifically requested service for a cat urine smell. I spent money on 5 gallons of an enzyme that i was hoping would actually do somthing. My carpets are old and its my fault for owning a cat but i could have saved rhe additional 300 on the enzyme since it didnt do anything. I guess i was just hoping for a miracle and i was disappointed.
They do a great job!
Carpets always look great and stay looking nice for a while longer than most other carpet cleaning companies.
This was the first time we used Zerorez. We were really impressed with the professional service and the price. They explained the process and did a fabulous job. Definitely would recommend them to everyone.
Reps were professional and I like that you do not use harmful chemicals.
I like the product - it is easy to use and does a good job. The people who come to do a cleaning have always been polite and efficient.
They should not ask to use your bathroom though.....
Was pleased with the job Eric did cleaning my bedroom carpet. He was professional, caring and took the time to explain his process.
The technician left the key in the front door lock (on the outside!) and the side door wide open. I had asked him to please lock up and put the key in the lockbox and he said no problem. Owner went to the house the next day and found the home left in this condition and was very upset. I was shocked as I’ve used your company several times for clients.
Efficient and friendly...great results and affordable
Very professional and communicative!
Great service.
Good service
I have been happy with the cleaning of our carpet
Friendly & through
I wish I’d known that there would be sticky spots all over my tile floor. I wouldn’t have had them cleaned right before you guys came. I had to pay my cleaners to have the whole house re-mopped.
Also, you guys advertise that the carpets don’t get rough or crunchy but our carpets did.
The technicians are always are always professional and polite. I’ve use zerorez a few times over the years and I’ve always been happy with the results. I’m happy to recommend you to anyone I know.
Always always fantastic results
About 2 years ago I had my carpet cleaned. The tech had an arm sling which probably hindered him doing a good job. The carpets were so wet and it didn't look good. I called.
Now, I had my carpets cleaned and once again they were soaking wet when the tech was done. I requested that he re-vacuum them and he did, twice more. But they were still quite wet. Looked bad. A couple hours later, my husband dug out the wet/dry vacuum that we have to try that. It was just too much to fix. Today, 24 hours later they seem dry. I vacuumed them and they are finally soft and clean looking.
I don't know what you could do to make them better at the get go. I asked several friends who used you and they said when the tech left their house the carpets were only damp and finished drying quickly. That's what I was expecting.
The only thing that could help at this point would be a refund.
Timely. Professional. Reasonable prices. Carpets have never looked so good!
Very professional done
Tech’s picked up on something and saved from tile from being damaged
Trey was a wonderful technician 😊 amazing customer service! You’re lucky to have him on your team!
JD did a great job, thorough in explaining processes and services. we were very happy with the results
Awesome job! Couldn't believe how much dog hair there was! Guys were great! 5 stars!!!
Zerorez was once again a great service. Had them clean on personal home this time around. Wether for business or personal, I highly recommend.
Carpet is clean and tech arrived on time and worked quickly.
Tech was bothered by the fact that I asked for cleaning under sofa and dining room table, which I moved myself.
I understand your techs don’t move furniture as part of the job, but to move two pcs 2’ over didn’t seem unreasonable. Fortunately, I was able to manage myself, but I would have appreciated an offer with help from tech. He stood there and watched a senior struggle which cost him the tip I had planned to give him.
I was disappointed a couple stains (coffee) couldn’t be removed with your process.
Other than that, I feel the job was acceptable.
Carpet feels Great !!! And No Up-Sell
Thank you for taking care of my problem you guys did a great job for me. Thanks
They do a great job