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based on 87773 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was completed on time. Staff was professional and friendly. Carpets look great!
Great service!
Associate showed up 45 minutes before the agreed upon time window without calling first. Associate didn't not have a mask. I provided him with one, which he wore without covering his nose. He did come back at the agreed upon time frame upon request. Other than that, he was pleasant and did good work.
Affordable safe and long lasting
Ease and quality of service, friendliness and knowledge of technicians
Technician was professional, knowledgeable and thorough.
Representatives are on time. They are friendly, accommodating and fast! They clean carpets and rugs like no other!
Let me start out by saying the service man that came to the house Paul was great , he was very courteous & explained everything . He made sure all the cleaning he did was to my satisfaction . He was a real Pro . The carpet cleaning came out good . Just one minor thing . Our walk in closet is still wet hasn't dried completely yet . I hope by tomorrow it will be 100% . Thank you for a wonderful job . Please check back with us next Nov. to clean again . Yours Truly Phillip R. Katz
The tech were very professional
Technicians are always very pleasant and thorough.
The technician was knowledgeable and paid attention to ever issue. It was the attention to detail that was the most impressive.
Carpets come out clean and soft
The online appointment booking is very convenient. The technicians have always been prompt, courteous, and professsional.
3 price changes each one going UP. When I first made appointment, I was quoted $142.50.
Had to change the appointment to another date then was told it would be $152.50. I told clerk about $142.50 quote but was told that was wrong, that it would be $152.50. Then on cleaning day I talked to tech to confirm the cleaning of 2 bedrooms included closets, as you had in the past. Tech told me master closet would be $20 more--policy change in January. So final price ended up being $172.50. I think you should divulge your new closet policy when people order service, especially when they are repeat customers whose past experience had included closets in bedroom price. I printed each quote if you want to review.
Also, not sure tech actually cleaned master closet after all. My cleaning lady (45 years experience) took a look and said it appeared very dirty, that it didn't look like it had been cleaned at all. She vacuumed to try to make it look better.
House is vacant, in between tenants. I have used Zerorez since I bought this house in 2012 and I am very disappointed and probably won't use your company again unless you can do something to make this right. I would appreciate it if someone could give me a call to discuss this situation and possible solutions. Thank you. Name removed Phone number removed home or cell 602-70-5670
Your Technician Brandon did a wonderful job, took his time, and made my carpets look like new! I am a very happy customer and will use your services again. Thank you, Zerorez!
Great customer service. Carpet and tile were cleaned as advertised. Great work by the cleaning technician.
I love that you use no chemicals, and my carpet was so clean. The service guys were so very nice and so friendly. If I owned a business I would want them as my employee, they were amazing!! Very happy with the service, keep doing what you do, love it!!
I have been using zero Rez for years. Always happy with the results
Great customer service. Did a great job overall.
Clean and drys quickly.
Everything was great!
The tech was early! No waiting around for hours wondering if they were going to show. He was very friendly and efficient and did a great job!
ZeroRez delivers what they advertise. And their technicians are on time, professional and polite.
Tim was excellent and went above and beyond
I have used other companies and my carpets get dirty very easily. My carpets are much better and stay cleaner longer when I use Zerorez.
No chemicals left behind.
Fast and easy from start to finish. Easy online scheduling, great customer service, and they fully explained the process. They even showed up early.
There was no string chemical smells, yet my carpet looks brand new!
Our technician was very good. Asked lots of questions and made sure we were satisfied before he left. Carpets look great today.
Will start off with letting Zerorez know, we are frequent customer and have had numerous of service calls throughout the years. However this time Zerorez fell short. The carpet was very wet and still damp 24 hours later, technician seemed in a rush and maybe left the carpet over saturated almost feeling like it does have a residue, which was Not the case in the many service calls we’ve requested. I also want to mentioned the technician did not have shoe covering or PPE mask. I would like to remain a loyal customer but based on this last service call I feel Zerorez is going more towards the quantity vs. quality when it comes to service. It will be more difficult to be a returning customer, which will be based on what idea of a resolution Zerorez provides.
Thank you