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32807 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We were very happy with how you responded to our initial complaint. The carpets look great. I just wish it had happened the first time!
The quality of service, how my carpet and grout is cleaned, and the workers.. All the best.
The technicians have always been friendly and conscientious in their service and arrive on time for their appointments.
the techanics
The results were top notch, very professional, worth the price.
Great customer service. Technician was on-time, very courteous, well trained, and communicated clearly about the process. He was knowledgeable and efficient.
Better quality than anything else out there!
Bryon was very courteous and helpful. I like using green products!
Reasonably priced, very friendly staff overall including the booking staff and the tech on site.
All of the carpet was cleaned really well except for a 2x2 area in front of the bathroom. The man was very polite and protected my walls and laminate floors from the hoses.
Found results to be somewhat spotty in traffic areas--disappointing. I would give the technician a 10--polite and helpful.
Sent a tech out for a reservice to fix the spotty areas.
i have been using Zerorez for several years and have recommended Zerorez to friends and family.
the service men are always friendly and thorough. my carpets come out looking cleaner than other types of carpet cleaners. also the carpeting does not attract dirt due to the special process.
The technician dumped the used water tank in the street in front of my driveway, discoloring it. We've hosed it down and it still looks like a large stain. I was surprised by this.
they work
It's the best and stays cleaner much longer than any other. your agent "Albert" was most helpful and very courtious. He took the time to instruct us regarding our carpet maintinance and future care. I would recommened Zerorez and Albert, bothe greatest.
Thank you
Your service truck is extremely loud and in fact one of our neighbors surprised and shocked us by walking clear into our open front door all the way to our master bedroom to complain about the noise.
You have the BEST technicians! Robert was out this past Sat. He is my new hero and I will be asking for him when we have Zerorez come out again.
I also like that the products are environmentally friendly and not harsh or toxic.
products seem to work well and our service technician - Robert Keith - is very helpfull and efficient
I like the fact that my carpets stay clean longer
Friendly and informative agents (Gil). Best results and proper time taken to prepare apartment for cleaning; corner protectors and blankets on hardwood. Will recommend to everyone from now on!
Results Last longer then any other carpet cleaning method I have used
They were prompt and courteous.He was explained every thing he was going do and went about it in an efficient and professional manner. We are very pleased with our association with your company and plan to have them out in the summer again. Thank you very much.
Quality, honesty
Robert always goes above and beyond. He doesn't do as little as possible, he does a job as good as possible.
The carpet that I had cleaned is a very light color that was extremely dirty. I was abel to watch how zerorez removed all the dirt. It was amazing.
You arrive on time, you do a great job and it doesn't take all day. Also, the carpets dry very quickly. You are incredible. Never met Dennis before. He was terrific.
Fantastic service overall, and no leftover residue. Will gladly use zerorez again!!
I WAS EXTREMELY PLEASED BY THE JOB DONE AT MY HOME BY YOUR TECHNICIAN (I MISPLACED HIS CARD BUT I BELIEVE HIS NAME MAY HAVE BEEN ALBERT BUT I COULD BE WRONG)HE DID A GREAT JOB AND WAS POLITE AND FRIENDLY AND MY RUG LOOKS GREAT
The very courteous and nice service people and the fact that the cleaning really does work!!!
Zerorez is the only carpet cleaner I have used for my now 13 year old light beige carpet. I have young grandkids so it gets a lot of use and abuse. It always comes out looking great and stays clean for a long time.