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based on 32806 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
By far the most professional and thorough cleaning service we have ever tried.
Hello and thank you for your interest in feedback about your service. I have to say everyone I spoke/interacted with at your company was wonderful, really! My only disappointment is in the results I got. I had my stairs and hallway carpet cleaned, the only areas carpeted in our home. The flat areas came out clean but the edges of the stairs still look dirty. I don't know if there's any difference between how they look now and how they did prior to your cleaning. I did take a "before" picture and I will compare them tomorrow but still, the edges look dirty.
Called 3 times to offer solution to the issue. Client has not returned call.
Fast. Friendly service.
They leave my carpets clean and soft. Tile grout nice and clean
My technician was knowledgeable and helpful throughout the service. Sorry that I can't remember his name! He was wonderful.
The job was done quickly and well! Your technician, Dennis Smith, was very professional.
Some spots were not clean wery good
Talked with Mrs. Trojak and had the Tech go back out to see what he can do to fix the problem. Issue is resolved.
Eco-friendly cleaning and courteous and professional employees
I like that its a natural way to clean without chemicals and it leaves no residue left behind to grab new dirt. It always feels so clean to walk into the room afterwards. We just had the tile grout cleaned and I am so happy with the results. We run a construction company offering services to the oilfield industry and we get dirt, oil and grease tracked into the office and shop. The tile grout had gotten so dirty and we didn't think we could get it clean, but Zerorez did! It actually looks new again, glad we chose to have it re-sealed as well. Our carpets turn out just as clean too. Zerorez is our only way of cleaning now.
No other carpet cleaning service, could have gotten my carpets as clean as you did.
How great my carpets look after they've been cleaned!
It works! Your employees are always courteous and professional. All my stains always come out
The Technicians are very personable and easy to work with. The work is excellent and our carpet looks great even though it is now over 20 years old.
I liked my service Tech David V. He was really knowledgeable about the products, and what it takes to remove stains. My carpets hadn't been cleaned for a while, and most all stains came out. My tile floors look amazing after they cleaned them too.
I will be seeing zerorez every year from here on out.
The service tech David is a really hard worker, and extremely personable. If only all service tech were like David, many more happy customer would be recommending ZEROREZ.
I like that you're just using water to clean. Service tech, Dennis, was amazing. Carpets, although very old, look MUCH better!!!
clean and does not leave any smell or residue.
Excellent job as promised
The carpet cleaning is the most effective that I have seen and the carpet stays cleaner longer. The price is higher but worth it - I wish you would have specials for your repeat customers.
I was very pleased with the service personnel . He was professional and took pride in his work . I would and have referred your company to many of my friends
very effective cleaning - were able to get out significant spots that i was concerned about. brian was wonderful - very professional, talented & hard working. a great representative.
I found the technician very pleasant - we need a bit more time to see if the spots reappear and how soon. You were very responsive and on top of the appt. and I appreciated that.
My carpet is clean with no residue and the service man was very friendly
Pricing is very expensive and a fuel surcharge from Irvine to Newport is ridiculous.
FRIENDLY SERVICE, NO UP-CHARGES, AND A VERY GOOD JOB. EVERYTHING WAS AS EXPECTED, THE JOB WAS DONE IN A TIMELY MANNER AND THE BILL WAS EXACTLY WHAT I WAS QUOTED OVER THE PHONE. I AM VERY SATISFIED.
The carpet stayed wet longer compared to other carpet cleaning services we had in the past. Other than that, service was prompt, carpets are beautiful without the use of harsh chemicals.
The grout looked clean. What upset me was the way your employee neglected to clean up after wards. There were greasy black marks on the stools and sinks. Even a greasy finger mark on the wall outside the bathroom. Water had been splashed on the bathroom walls and wasn't wiped off. Worst of all, there were muddy footprints leading from the bathroom across my wood floors.
Spoke to Mrs. Smith and solved the issue with her. She is happy. I have also worked with the Tech to resolve issue and provide additional training.
I really appreciate the thoroughness, professionalism, courtesy, and attention to detail that I have seen in each of your technicians who has come to my home.
I appreciated the technicians careful protection of my stair railings, cabinets, etc. that he was was working near. My tile and grout looks so much better and is easier to clean after the sealing!
Reliability...friendly, on time service men, and the results are good
The real test will be how fast the dirty spots come back. The service I received was prompt and efficient. Thanks.