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based on 32812 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Performance of the product and serivce level of the technitians
It works amazing, no soap residue left behind. Your technician, Gil was so awesome. My tile floors and grout look as good as the day we put them in. So happy with everything and would recommend both Zerorez and Gil if you want excellence.
I wanted the 3 room special that I have received the last two years. This year I was told even though my area was very small in square footage I had to pay a much higher rate. I am not sure the 30 minutes to clean was worth the price.
I love the fact that there is no residue left on my carpet and it looks so great!!
Your technician was on time, courteous and did a beautiful job. Carpets look great!
Zerorez is fast, efficient and has quality personal. We appreciate the work you have done for us.
my service tech Gil took very good care of us and explained the whole process before starting. very good customer service
prompt and curteous workmen
I like the way you show up on time, answer questions, give good information,the fact that you respect our home - I liked everything about it. Sam is a wonderful face for your company.He's knowledgeable, polite, well informed, and did a great job on our carpet. I'll be using zerorez again - hopefully with Sam!
The ease and efficiency reagrding scheduling appointments, the email offers, the communication with the technician regarding arrival time, the end result!
One thing I had to mention to the technician during the process was to push the botton to recline the sofa, chair love seat to clean underneath. It would have been nice if the furniture would have been moved around for complete cleaning. This is my only negative.
Keith Almanza (believe that is his last name). He is incredibly professional, and so knowledgeable!
Would recommend him to anyone- simply the best!
I LOVE that you use chemical free products that a tuly work. My carpets looked magnificent and there were no chemical odors or residue. I will never use another carpet cleaning service again.
Everything looked so clean and fresh once he had completed the job. When I vacuumed 24 hours later, the carpet felt really clean, no sticky residue.
Larry Sanders is an allstar!
The results.
The service providers were AMAZING. IN particular, I have to note that Sam went above and beyond in his work with me to get the carpets and tile cleaned up. I cannot tell you how impressed I was with his work and his commitment to customer service.
How clean my carpet is with just water
The clean, and the transparent pricing.
Quick. Carpet looks great. Friendly and professional employee.
It doesn't leave my carpet stiff
I like that there is no soap used. The staff is very professional and courteous.
Technician arrived early and was very informative on the product and service
Marcel, the technician who came, was friendly and knowledgeable. He explained the options in regards to a pet urine problem I had and what results I could expect from each option. He worked thoroughly and quickly. I appreciated the half hour heads up call and he arrived at the time he told me. The results were excellent.
I like that my carpet is clean and soft. (not crunchy like it has been in the past after other cleaning services.)
Great technician and reliable service
Dennis was so professional and worked very hard to get the job done
I like the fact that Zerorez does not use soap as part of the cleaning process. The use of soap will cause spots to return and dirt to collect on the surface of the carpet. I am also pleased with the treatment of puppy urine places (at this time) with the protein product to draw them out.
The service was great! Larry did an excellent job the carpets look new again and all for a reasonable price. Thank You ZeroRez!
Great cleaning, with virtually no odor at all - and fairly quick drying. Outstanding job by your technician (Sam)! Prompt, fast, efficient and an extremely nice and polite person.
Every service tech has been extremely helpful and trustworthy. Brian was here this time and he was extremely conscientious. The results of the Zerorez product are excellent. I will continue to be a customer.
I will say I was out of town prior to my appointment. The office staff called my home leaving a message that I requested a specific tech--which I did not--so how that instruction got attached to me on your computer I have no idea. The message told me I could not have that tech and would have to reschedule if I wanted him. The next day an irritated person left a message to tell me if I didn't return the call I would get whatever tech was on hand and not who I requested. Again, I did not request any particular anyone!!! Since I was out of town, I couldn't respond to the calls until I got home. Once home, I called immediately and explained the situation and all was well. However, if this was the first time I was doing business with your company I would think twice because if the office staff was cranky and mixed things up from the get go, I would wonder if I was going to have an equally unhappy and confused person in my house for a few hours working on my carpets adding on charges or something. Just saying, you asked for my opinion.