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based on 32812 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that the product does leave a residue and dries quickly.
You let me know up front what to expect, the price over the phone and information in the email.Your were willing to cancel the first appointment and the second appointment worked out very well. Edwardo was here on time and called and gave a 20 min window when he would arrive. He was very curtious and explained what and where he would start. I am so please with my clean carpet and the ceramic tile looks like new. Any hints on the tile that I should be using to keep it this great? Thank you again for every thing. First name removed
I spoke with your company today and told them that my carpet had areas that were uncleaned. I live alone except for one cat and my carpets were cleaned by Zerorez only about one year ago, they were not dirty! But, due to moving furniture out of my home, I wanted to clean the carpet that was behind furniture that could not vacuumed. If this was cleaned by Zerorez, it did not look clean. Also two other areas were shown to the cleaner both twelve inches by twelve inches, they were not cleaned to my satifaction.
I would have telephoned Zerorez but thought that if Zerorez had cleaned them professionally then, the areas were uncleanable. I decide to try cleaning the areas with my hand held Bissel. The carpets came up clean and the water extracted from the carpet was a grey/brown in color with dirt settling at the bottom of th water. Your Company said tht they will telephone me tomorrow May 31 2013
The carpets are clean and great to walk on, now matter how they start out. And the service is always wonderful. Marcel is the greatest.
everything
Robert was very professional and thorough.
There was no chemical smell, just a pleasant citrus smell. The carpet looked very clean upon completion of the work. The rep that came to our house was very friendly and helpful.
I feel safe and comfortable with the technicians. They also seem to know a lot about their product and how to clean spots, etc... I've had a few experiences with other companies where the guys didn't seem to know what they were doing, charged a lot more than I anticipated, and seemed like maybe they'd just gotten out of prison. Yikes!
The quality of the cleaning is amazing and the results are lasting. Just as importantly, your technicians are outstanding (especially Brian!).
The techs listen to the consumer and they will clean your carpet thoroughly.
I had the carpets in 3 bedrooms & the kitchen tile cleaned by Dennis Smith. He was very friendly and took great care in making sure that everything was done just right and worked very hard at cleaning the grout in the kitchen. He really did a great job and made sure that I, the customer, was happy.
I will surely recommend him to anyone who needs to have their carpets & floors cleaned.
Thank you Dennis.
The product took care of all areas that were stained and cleaned them up like a new carpet. The service rep was very effecient and did a fabulous job. What impressed me the most was that the carpet was dry within a few hours of cleaning as well as stain free! I will definitely use Zerorez again.
No c hemicals are used and it smells fresh looks real clean
Your workers are very professional and polite. They are in and out in a timely matter and my carpets look great! Thanks
The carpets are clean and have regained their fullness. Your tech made sure to protect all the doorjams and furniture. He was neat and completed the task in good time.
On time, appropriate, and friendly service. Job done quickly and efficiently.
I have always been very happy & satisfied with your employees work. They are always very courteous and helpful. Thank you so much!
Your staff is great! Both customer service and the man that cleaned the carpet. Keep up the good work.
service is prompt and friendly. I like the fact that it is safe and feel that my carpets stay cleaner for a longer period of time than with conventional services that use soap.
Professional field personnel. Quick, timely, services delivered as promised. Very good follow through on appointment setting -- accomodating and Justin gave me great directions on spot cleaning with your product when we got a stain two hours after a ZeroRez carpet cleaning a couple of weeks ago.
It got my carpets really clean. They weren't sticky and it dried quickly.
Fast response. Zerorez staff was very friendy and were able to book and clean our office carpet in less than a 24 hour notice. We really needed our carpets cleaned on a Friday night and they were able to pull it off for us. Carpets were left like new. We were very satisfied with their service. Thank you!!!
Our technician, Sam, was very proffesional, courtious, thorough and knowledgeable. He left us with a feeling that we received the best service we could have asked for.
The carpet was cleaned thoroughly and quickly. The result was better than we expected. I was amazed by the amount of dirt that your process removed.
The associate that came out was very friendly and professional. He completed my carpet cleaning in a timely manner and I noticed significant improvement almost immediately. I would highly recommend him and zerorez to anyone needing their carpet cleaned.
No soap or chemicals so its safer for my young kids.
You were prompt. The service was outstanding. My carpet look brand new.
Very professional technician. The carpets look fantastic!!!
ROBERT WAS VERY INFORMATIVE. HE EXPLAINED WHY OUR PREVIOUS CARPET CLEANERS DID NOT GET THE CARPET CLEAN. HE SHOWED US THE SOAP RESEDUE LEFT BEHIND - A LOT - WHICH IS WHY OUR WHITE SOCKS WERE ALWAYS DARK GRAY AFTER WALKING ON THE CARPET.
WE PURCHASED YOUR SPOTTER PRODUCT AND WILL PROBABLY PURCHASE THE A/C FILTER HE SPOKE OF.
I like that the techs showed up on time and were honest about the services they could provide. We got our vents and our carpets cleaned, but the way our upstairs vents are shaped made it difficult to thoroughly clean them. Instead of just doing what they could & charging me full price, they explained everything to me and gave a discount. I also had some adhesive glue on the carpet from the previous owner. They did spot treatments & everything they could to get the spots lifted. They weren't completed removed, but the carpet looks 10x better than when they first showed up. I will also be making a call very soon to have our kitchen tiles cleaned & sealed.