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based on 32812 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very effective
Thorough and polite
The window for service was 2pm to 6pm. The technician did not arrive until 6:05 pm. We had dinner plans so I had to rush him. He said that he was running late because he was over booked and he had to come to my house from Pacific Palisades. I think that the dispatcher who planned his service calls is not familiar with Los Angeles traffic patterns because if they were, they would not have had the technician driving north on the 405 freeway at that time of day.
Its effective and environmentally clean.
Customer Service is GREAT and very flexible and the contact person (Marcel) was also Great when explaining the work and time.
All that you do. Very satisfied
I enjoyed my experience with Zerorez immensely. From the ease of scheduling appointment to the email reminder of appointment time/date. Larry, my technician, called to let me know that he was on the way. He estimated 30 minutes and arrived in 20 minutes. Larry was very professional, yet also personal. He did an outstanding job that took a bit less time than he estimated. The price was right where I expected it to be and the carpets look as good as new. I will definitely use Zerorez in the future and I hope to get Larry back as my technician. He is an excellant representative for your company. He has set my expectations very high for my next carpet cleaning, and I will definitely reccommend Zerorez to all of my friends. Thank you much!
Thorough. Friendly. Complete. Knowlegeable. Explained everything! Asked questions!
My carpets look very clean and feel soft and fluffy. Stains on our stairs from normal wear and tear have disappeared as well as a water stain from a slab leak. I am very impressed with the job and Brett was very professional. We asked him to redo some of the steps that still appeared a little dirty and he readily agreed and they look really good!
FINALLY A CLEAN NON SOAPY FRESH SMELLING CARPET. WE HAVE USED MANY OTHER COMPANIES & YOU ARE THE BEST. I THINK YOUR MACHINE ACTUALLY PULLED OUT THE SOAP THAT THE OTHER CCOMPANIES LEFT BEHIND! BRETT OUR TECHNICIAN WAS KNOWLEDGEABLE & A SUPER HELP. ZEROREZ IS OUR NEW COMPANY!
Your service person Michael was very informative and worked quickly. He thoroughly explained everything to me and gave a couple of options to get the best results. We are very happy with Zerorez. My wife doesn't ask for a rug cleaner, she asks for a Zerorez.
The carpet was matted down after cleaning/drying. It took some work to "fluff".
Not sure why this happened, I don't remember it happening before?
Does it mean that the carpet was not cleaned well enough?
Person who did the cleaning was very nice.
Carpet cleaning without the use of soap/detergent.
It is a great way to clean rugs.
They have less harsh chemicals.
Your representative, Marcel, is courteous, polite, knowledgeable, helpful and did and excellent job cleaning our carpets.
It is quick and the results are good. I would do it more often in my home since it is a one bedroom condo if it were about half the price.
Dennis was one kind in his knowledge and application of that expertise. The quality of the work performed was EXCELLENT!
You were able to come out to my apt. the same day that I called. I was given advanced notice of the time the serviceman would be at my property. He did a great cleaning job on my carpets.
Able to get grape juice stains out of my white carpet! Nice smelling and no residue.
Fast effecient and clean - you're set up and take down procedures left my home in great shape. Appreciated the calls to confirm the appointment and also the call 30 mins in advance of arrival.
Effective products and efficient services.
Great service
Great product.
Remove stains and they don't come back
It does what it says it does for a good price.
I like the efficiency of the cleaning process-all of the spots on my carpet are gone. In addition the friendly and professional technician made the process enjoyable.
Not what I expected for the price, my regular carpet cleaner person did the same job. Still had a couple of carpet stains the cleaning person said would come out but didn't and my kitchen floor still had some spot on the grout that didn't come out. He will be back on Mon. to redo, so I'll see then hot the carpet and floor looks. Myn husband said the work was done to fast.
very good.
No chemical residue left on carpets
Pricing is high