Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 32813 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 18, 2013 — Rated 10 out of 10 by Sue Eberhardt Zerorez Los Angeles
What do you like about our products and services?

The carpet looks beautiful and the technician is very professional.
Report a concern   July 18, 2013 — Rated 3 out of 10 by L.R. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I have used Zerorez personally for 3 yrs and had been very satisfied. As the HR Manager for an organization I had Zerorez come and clean our office on July 6th I was not happy with the outcome. I called the office which I am still waiting for an answer on when they will come back out and redo the job. I have yet to hear from anyone. Secondly, I had Zerorez come out on July 16 to my home. As my carpet has dried I have all this white powder in all my rooms. Which they will have to come back and take care.The other inconvenience to this is I have not had the opportunity to put my furniture back in place. So my overall my experience with Zerorez was very disappointing. Currently I would not recommend Zerorez.
Report a concern   July 18, 2013 — Rated 10 out of 10 by J.P. Zerorez Los Angeles
What do you like about our products and services?

Dennis was fantastic and the carpets look fantastic... professional and thorough...
one issue, i requested an appointment online and never heard back, so i had to call... but not a big deal.
Report a concern   July 18, 2013 — Rated 10 out of 10 by M.E. Zerorez Los Angeles
What do you like about our products and services?

This is the cleanest my carpet has been when cleaned by a professional. Would use Zerorez again.
Report a concern   July 18, 2013 — Rated 10 out of 10 by T.T. Zerorez Los Angeles
What do you like about our products and services?

No stinky smell...we were so happy... two couch were so clean ..just like brand new...thank-you zerore... Oh awesome thanks to the technician.. he's so nice and very professional .
Report a concern   July 17, 2013 — Rated 8 out of 10 by W.J. Zerorez Los Angeles
What could we do to improve?

None. Marcel does excellent work
Report a concern   July 17, 2013 — Rated 10 out of 10 by Mary Lee Swearingen Zerorez Los Angeles
What do you like about our products and services?

It actually cleans the carpet. Love it!!!
Report a concern   July 17, 2013 — Rated 10 out of 10 by D.P. Zerorez Los Angeles
What do you like about our products and services?

Your product and customer service is great. My carpets look amazing. Brett was very courteous and personably.
I will defintely use your service again.
Report a concern   July 17, 2013 — Rated 10 out of 10 by Leslie Hallimore Zerorez Los Angeles
What do you like about our products and services?

No soap, no chemicals, great customer service. My carpet looks and feels so clean. I wouldn't use any other carpet cleaner ever!
Report a concern   July 17, 2013 — Rated 10 out of 10 by D.H. Zerorez Los Angeles
What do you like about our products and services?

No soap.
Responsive.
Report a concern   July 17, 2013 — Rated 10 out of 10 by Reliable Equipment Rental Zerorez Los Angeles
What do you like about our products and services?

It's all natural, no soap used, and service is always prompt, quick and efficient and always friendly.
Report a concern   July 17, 2013 — Rated 10 out of 10 by L.A.C. Zerorez Los Angeles
What do you like about our products and services?

Robert is amazing and the best technician. He makes sure he does the best job possible and explains everything.
Report a concern   July 17, 2013 — Rated 9 out of 10 by P.G. Zerorez Los Angeles
What do you like about our products and services?

Safe to use, cleans well,
Report a concern   July 17, 2013 — Rated 10 out of 10 by Heidi Hiraoka Zerorez Los Angeles
What do you like about our products and services?

The carpet looks like it did when we put it in three years ago. Food stains, rust stains, dirt are all gone, even the ones that I tried spot cleaning and have been there fornawhile. It looks amazing! We will definitely use Zerorez again.
Report a concern   July 17, 2013 — Rated 10 out of 10 by A.P. Zerorez Los Angeles
What do you like about our products and services?

Srv tech called ahead and arrived promptly, set right to work and was careful not to damage any walls or furniture. My 10 year old carpet looks brand new and we just completed a significant remodel so I thought they were ruined and needed replacement. Whatever is or is not in the WATER is sure works.
Report a concern   July 17, 2013 — Rated 0 out of 10 by M.O. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The work was bad this time. Couch stains still there and carpet still smells
Report a concern   July 17, 2013 — Rated 10 out of 10 by V.O.D. Zerorez Los Angeles
What do you like about our products and services?

The house smelled great and the carpet felt clean and not crunchy the service tec was on time and very curtious...
Report a concern   July 16, 2013 — Rated 10 out of 10 by P.O. Zerorez Los Angeles
What do you like about our products and services?

Excellent outcome, no residue, professional technician
Report a concern   July 16, 2013 — Rated 10 out of 10 by C.R. Zerorez Los Angeles
What do you like about our products and services?

The technicians are very professional and do a thorough cleaning. They have consistently confirmed the areas to be cleaned, along with any concerns or questions I have. I always get a reminder call the day before the scheduled cleaning and my request that the technician call with an estimated arrival time has always been honored.

I have been a Zerorez customer for several years and have been satisfied every time.

Jose did a great job. I would definitely request him next time!

Thanks for the opportunity to express my satisfaction.
Report a concern   July 16, 2013 — Rated 9 out of 10 by M.L. Zerorez Los Angeles
What do you like about our products and services?

The cleanliness of the carpet was good.
Report a concern   July 16, 2013 — Rated 10 out of 10 by Sharon Anderson Zerorez Los Angeles
What do you like about our products and services?

My carpet appears new!
Sam did a great job on one of the most humid days of the year!
When he finished the carpet was clean,even though he was drenched-shirt soaked through and through-and he continued and completed the job!
Will confidentially recommend your service to friends!
S.Anderson
Report a concern   July 16, 2013 — Rated 10 out of 10 by Sue Rogers Zerorez Los Angeles
What do you like about our products and services?

He was nice, informative, and diligent in what he did.
Report a concern   July 16, 2013 — Rated 10 out of 10 by Bob Bobek Zerorez Los Angeles
What do you like about our products and services?

Deep cleaning without the soap residue, and your technicians are great! Dana did a wonderful job cleaning my carpet.
Report a concern   July 16, 2013 — Rated 10 out of 10 by J.J. Zerorez Los Angeles
What do you like about our products and services?

Your technicians are knowledgeable, friendly, good customer service and get the job done quickly and leave no mess. Thank you and yes I do recommend ZEROREZ to my family and friends.
Report a concern   July 16, 2013 — Rated 10 out of 10 by J.J. Zerorez Los Angeles
What do you like about our products and services?

The technician was very good and my carpets look AND FEEL like new!!
Report a concern   July 16, 2013 — Rated 10 out of 10 by J.M.C. Zerorez Los Angeles
What do you like about our products and services?

No smell; no residue which is very important for a school. Clean cut polite technicians.
Report a concern   July 16, 2013 — Rated 10 out of 10 by K.W. Zerorez Los Angeles
What do you like about our products and services?

Good quality nice staff
Report a concern   July 16, 2013 — Rated 10 out of 10 by J.C. Zerorez Los Angeles
What do you like about our products and services?

Very thorough and honest
Report a concern   July 16, 2013 — Rated 10 out of 10 by E.F. Zerorez Los Angeles
What do you like about our products and services?

I liked the person who came to the house. Very nice and knowledgeable. Rugs came back with vibrant colors.
Great job!
Report a concern   July 15, 2013 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

I think your new way of pricing as well as letting the customer decide which areas need cleaning the most is a step in the right direction. However, I also think that some areas need pre-spotting, not all, and the technician has to determine this. I'm sure a customer would not mind paying a little extra for this.One area in our master bath still has a stain. You have always had an "edge" in carpet cleaning because you get all the spots and they don't return. This is what gives you returning business.

Robert did a good job. I would definitely ask for him again

Thank you,

Name removed

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