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based on 32813 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
ZeroRez is always on-time and the technicians do a thorough, professional job. My carpets look great and stay cleaner longer.
Great customer service, reasonable pricing.
Dennis was very professional.
The carpets look amazing! However, the young man who cleaned them left at 4:00PM and the carpets were still wet at 1 in the morning the next day and even in the afternoon, 24 hours later, in some places. I didn't expect that as I had heard on the advertisements that they would be dry in a couple of hours. Not sure if it is typical for them to be wet for so long. So, I would recommend Zerorez but have to tell my friends to be aware of how long before they are dry.
Good results along with professional work.
Jorge was great to work with and anxious to please. Even before vacuuming, my carpeting looks a lot better... there are still a couple of questionable areas remaining in the master bedroom that may vacuum out.
I definitely will recommend Zerorez.
everything
We had purchased a model home about a year ago. The builder was nice enough to have the carpets cleaned before we moved in, however the carpet still appeared to be dirty due to high traffic wear. This weekend, we had our carpets cleaned by Robert with amazing results...the carpet looks new again. We also appreciated Robert's suggestion/tip to rotate our area rug so that it will wear evenly.
Robert was so nice and we could tell he really cares about his work. He did such a fantastic job, we will ask for him again.
Excellent quality in a short period of time. Thank you.
YOUR CLEANING LASTS LONGER THAN OTHER CARPRT CLEANERS
Great results and Jorge is very professional and efficient.
Carpets and furniture turned out great - love that you do not use "soap" cleaners. Have used you before and carpets do not start attracting dirt after cleaning. Keith was our service rep and he was great!
On time, pricing and experience of the technicians
Friendly, on time, clean.
The service is great. I will always request Brett! He did a wonderful job!!
The technician was very knowledgeable and courteous. He did a GREAT job cleaning our carpets. We are very satisfied and will definitely use your services again.
The travertine you cleaned was left worse than when you started. It was streaked with water stains and there was no difference and the traffic areas where still dirty. Your tech also left standing water on the floor throughout.
This was a large carpet/travertine cleaning job that encompassed approx. 3000 sq. ft. The tech was there a total of 2 hrs and 15 min. for the entire job!
The tech. was sarcastic and unfriendly when I spoke with him before he started the work.
I called to complain and was told the soonest someone could come out was seven days later.
I was charged $1019 for terrible service and extremely poor workmanship.
I am following up by posting my initial experience on Angies List. I will submit a second post with the results of your second trip based on willingness to fix the problem. You can redeem your company by doing the job correctly otherwise I will energetically and enthusiastically work to warn others of your companies terrible service so they wont make the same mistake I did.
No unsafe products on the carpets.
On time and very responsive to my cleaning requests.
I really appreciate the technicians that I have dealt with and also the fact that the cleaning process does not smell like chemicals.
My girlfriend has been telling me to try Zerorez for several years. She called me and said now is the time,they are running a special. I made the call and WOW I can't believe the outcome! Our technician, Brian, was on time, very pleasant, and answered all my questions. Brian left us with our blue booties, a bottle of your product and yes I would use your service and recommend with out hesitation. I'm a believer....
Professional & friendly service. Will definitely use again!
quick service; pleasant, courteous, helpful technician; no toxic residues. what else can be said?
The carpets look brand new. Excellent job!!
Your technicians call ahead and arrive when they said they would. They are very conscientious about their work.
My technician Livingston is wonderful! Timely, friendly and does a great job. I ask for him by name!
Technition was on time and professional. My rug looks great! I also appreciated the friendly operator I spoke to when I scheduled the appointment. She provided me with good information about what I could expect on the day of the appointment.
I had my sofa and loveseat cleaned yesterday, and woke up to streaks going in the opposite direction. I thought that when the sofa dried this would go away. It did not.
Although I called, and the tech is returning to my home, i wasnt happy that i was going to have to wait a week from Saturday to get this problem resolved. I told Cathy this was too long for me to wait. She called me back, and my tech will be coming this Saturday.
I am happy with how clean my sofa is, but shouldn't the tech know that while cleaning he should go in the same direction as the nap. I paid a lot for this service, and now I have to take time out of my day for him to return. ;-(
very nice and professional technician who sincerely did his best to remove the stain.
Fast dry clean, soft carpet, no residue