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32815 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I already filled out this survey the first time you sent it to me. Here is goes again:
I returned back to the house that you cleaned a few days later, and just like the last time Zerorez cleaned the carpets, they look brand new again. Thank you.
The technicians are clean cut and polite and very knowledgable. I feel very comfortable having them work in my house when I am not home.
Our technician, Larry, was able to remove a large area of set-in blood. I was very surprised that the blood came out as well as it did.
No chemicals.
Excellent customer service!
For the price, I thought the Technicians should have been more detailed including getting all the windows clean without charging me extra to get the hard water stains off the glass. I also thought they should have been more detailed in cleaning the window track where the windows slide back and forth and finally, they should have cleaned the window sill however, I know the sills are not a requirement so I don't fault them for that.
My carpets look new after the cleaning although they are over 42 years old and the hardwood kitchen floor after the cleaning and buffing hadn't looked this nice in years. The technician Marcel was knowledgeable efficient and very personable I couldn't be happier with the superior service rendered, and the price was comparable with others.
Keith was great, he took his time explaining how the cleaning solution works. He worked really hard and made our carpets and couch look fresh and clean again.
The carpets look absolutely great after the cleaning!
Mike was incredibly helpful and did a great job, Zerorez has always been great for my cleaning needs.
Reprasentativs was Professional and personable (Livingston)
Process cleaned carpet to an almost new condition.
Will definately use ZeroRez again and will (already have) recommend ZeroRez to friends.
Service, knowledge and advice from technician was outstanding. Scheduling communication was misleading at best and certainly below second - rate.
they are superior to the others I have used
Livingston ! He is very good and a great guy on top of it. I like the "clean" feeling on the carpet. My hard wood floors are beautiful. Livingston is always professional and truly likes what he does. I think this is the 4th time I have used Zerorez and wouldn't use any one else.
Carpets always look like new after our once a year cleaning.
Always on time, great work - you really get the carpet cleaner than anybody else I've tried.
I like your service technician. A very good guy.
Good, prompt service, no residue.
Zerorez gets the carpet clean like the day it was first installed!
I liked how clean my carpets were and how fast they dried after cleaning.
Great service and honest employees.
i love the fact that it is safe for pets and the service was great. However the turn around time on the delivery of our rug extended beyond the 10 days and I had to call to check up. For me this wasnt really a big deal but some people may not be so laid back
Service was prompt and service person was courteous.
Very professional service!!!
Soap free cleaning. Robert did a great job!
very clean carpets. better than all other companies we have used. does not look like 23 year old carpet. Friendly service.
it works! I have been using Zerorez for 5 years and the carpets look better than when I started using Zerorez
Carpet feels soft, chemical free with no strong sent. Furniture protected and walls, Livingston is very careful and thorough. I have used him several times and is great at what he does!
Your technician was very professional, he explained up front what he was going to do and he did a great job!!! I will recommend you you and use you again!
Very up front and did what was asked and then some. Thank you.