- Phone: (949) 387-2222
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based on 32815 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Toxic free
Fast, friendly service. At this point the carpets look very good. We are hopeful that a few spots we had won't come back.
Your people have always been great. Dennis was no exception. The carpets / floors are always clean when your guys are done. They show up on time and get to work. They are always very helpful too.
Professional, prompt, clean
Quick and easy!
Professional clean prompt and genuine.
Alfus Phipps was a terrific representative for your organization. He was prompt, explained the procedure and was very thorough. He explained the drying time and was very careful with our furniture. I was very pleased with the carpet cleaning outcome and would definitely recommend and use you again. Thank you
Could u please make sure thAt they check over before they leave when I started to put things away I noticed a small table computer was in middle of room I returned to its spot and found they should have moved to clean u can see the dirt can we make appointment to have treTed
The techs were professional, knowledgeable and courteous. I am very pleased with my carpet and will definitely use Zerorez in the future. I will also recommend them.
Cleans good
Clean carpet
Your technician is top is a top notch professional.
On time, no mess, service as advertised, carpets look like NEW
Was on time, very friendly and did great work! Got all the stains out!!
Livingston Panhorst did a fantastic job!!! His knowledge, professionalism and friendliness made it a great experience. We will definitely recommend Mr. Panhorst and Zerorez to our friends and family.
Sincerely,
John and Name removed
Your tec. was outstanding
Yoru man was on time and very Professional, and he did a GREAT job. I will have you out again. Thank you
The carpet gets really clean, but is not soaking wet.
The responses from your office staff. The call in advance of the tecnnician's arrival. The appearance and demeanor of the technician. The skill in which he did his job.
I must add a negative. The pet urine odors returned. What do you recommend?
No stains have come back, guys were great, didn't stay wet for days...I feel like my carpets REALLY got cleaned.
Your website apparently has some flaws. I signed up for cleaning on a Tuesday between 8 and 12 on your website. The day before the scheduled cleaning, I received a message from your company saying that the technician would be arriving between 11:30 and 1:30, which wouldn't work with my schedule that day. When I called your company, the person I spoke with told me that the technician don't start until after 10 am on Tuesdays. How would I know that? Your website allowed me to schedule at the time I wanted, and the person I spoke to acted like I was the idiot who did not know that the times were incorrect. I had to reschedule the appointment, which was annoying. You need to fix your website. The cleaning went well. The technician called before he came, arrived on time, and did a good job we are happy with the clean carpets.
Carpet looks like new. Friendly service very polite.
Clean carpet, pleasant techs.
Your service was excellent and the products you use leave no harmful residue.
My carpet was dirty and soiled badly from my incontenent mastiff. The carpet looked beautiful when done and the smell was gone once the pad dried. That took about 1 week.
Great job and Robert Keith was neat, quick and did the best job we have had done.
Dennis was awesome, I will never use another service again, you guys are the best!
Didn't call or show for appt. Failed to tell me there was an extra $50. charge for spot removal.
The technician seemed pretty put out when he had to move the truck so a neighbor could leave. (We share garages since it is a condo). Also, he asked if I wanted my hallway done since I was having the two bedrooms and living rooms done. He said he would throw it in but if there was supposed to be an extra cost I feel that should've been explained/asked during my phone call to schedule the cleaning.
We like the Zerorez technology and we especially liked our technician - Robert Keith. He's the best with quality of work and customer service. Highly recommend him.