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based on 32824 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Darnell was very courteous and professional. We will use Zerorez again!
Robert always does an exceptional job!
Service and professionalism plus a lot of hard work.
Service went over and beyond expected.
Thanks Larry.
Larry was prompt, efficient and courteous.
product works well, service people work hard and are courteous
It works. Use for home and office.
The quality and thoroughness of service and the professionalism... It can't be beat!!
I am ready to scrap my 12-year old carpet until I get it cleaned by Zerorez and it looks like new. It stays clean much longer than when I used other cleaning companies. The techs are polite, friendly, and professional.
I was pleased with the service, making the appointment and the technician was absolutely fantastic.
I think the only thing that could improve would be the price. I would start using you every 6 months but because of the price I can only afford once a year.
how clean the carpets were afterwards
Friendly Customer Service and attention to detail.
Your service man was very good. He was detail orientated and took extra time and effort to move items and cover as much floor area as possible. Overall, I was extremely happy with the job that was done. My hardwood floor and carpets look as good as they have since first installed.
HOW FAST IT WAS DONE, SO CLEAN AFTER DONE (AND CARPETS WERE SO DIRTY AND DRIED SO FAST.i WAS SO PROUD OF MY CARPETS LOOKING SO GREAT. i WAS HAVING A CHILDEN'S PARTY OUTSIDE BUT WHEN PEOPLE WALKED IN THEY COMPLIMENTED ON THE BEAUTIFUL COLOR OF HE CARPET (LIGH BEIGE) AND HOW CLEAN AND BEAUTIFUL CONSIDERING THE COLOR. YOUR REPRESENTATIVE SO CLEAN AND NICE AND HELPFUL. THANK YOU GLAD I FOUND YOU WILL ALWAYS KEEP YOU IN MIND. THANKS TO KFI RADIO STATION COMMERCIAL ON ZEROREZ.
Effectiveness
Our technician, Daniel, was very efficient. He worked very hard, stopped to show me certain issues regarding the carpet in one room. I was impressed in how careful he was in our home, not leaving water behind on the floors, using corner guards, etc.
Our carpets look great now - couldn't be happier. I will use Zerorez again and highly recommend them to our friends.
Timliness of arrival, professionalism of the tech
Always friendly and carpet s look great
That they are safe for pets, the carpets dry very quickly, stains have never come back and the tech is fantastic.
Friendly, competent staff. Thoroughness of job.
BS"D
The stains stay out!
Excellent service...Great work ...the technician was thorough and efficient...I'll be back for other rooms in the near future
The product is odorless and without chemicals.Robert was knowledgeable and friendly.
I have had Zerorez clean my carpets 3 other times. Rashad did s far superior job than any of the other technicians. He was thorough, polite and efficient.
In den the area behind the door was not cleaned.( area between door and wall)
When technician cleaned my spiral staircase, water mist sprayed the area below.. He said he had only one mat to cover below and I asked why he did not ask me for something as I had spoken about my concern for my wood floors below stair. He said he would wipe up area.
I asked in the beginning if he could clean my dining room area rug first, since it had to be taken out to garage and I would have to put it and the dining table back myself if there was not enough time for it to dry. He said he had to start at back of house first, so it ended up being one of the last things to be done, and of course it was not dry enough for him to help me move it back. I am a senior citizen and live by myself and I had to ask in a neighbor to help me the next day.
The rugs did look good after cleaning although a couple of spots showed up when it dried, but I am happy that no chemicals were used.
The last item is that he did not know that I was a Angie's list customer and I had to show him the special.
I would like the one area behind the door cleaned as I paid a good amount of money for it all to be done.
efficient office scheduling - prompt arrival - friendly and through carpet cleaner - not harmful to pets - nice smell - didn't have soap residue - booties to wear - cautioned about tile being slippery - advised how often to clean again - advertisement on local KFI radio station - nice van - proper equipment
Quote was wrong but original quote was honored.
Wonderful customer service and rug was cleaned to perfection!
excellent, Brian was great, if that's not his name , my cleaner was just fantastic!
You offer the best carpet cleaning service that I know of and I feel that your awrvice is environmentally friendly.