- Phone: (949) 387-2222
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32859 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
love no chemicals. Sal extremely professional, knowledgeable and well spoken. I wish my own employees were as great as him! You're lucky to have him.
Like a family and service that can't be beaten.
it works!
I like that Zerorez was responsive to my needs and handled the visit in a professional and timely manner. Zerorez is a company that I can trust to be reliable and efficient. Thank you.
The man who came out was above and beyond kind and efficient.
The technicians, (Jose & Keith?)were so easy to work with and they did a fantastic job on our carpets. I have never experienced such professionalism-yet friendly and amiable-,knowledge and the imparting of knowledge without being condescending or patronizing.
Cleaning process far superior to others. Friendly service.
1. when given a quote to the customer on the phone, please include "water treatment costs" so the customer can make an intelligent decision when comparing cost of the job with other carpets cleaning companies.
2. DO NOT OVERBOOK the day!!!!! It only aggravates the customer that has been anxiously waiting for the technician to arrive within a 2 hour time frame. I realize Zerorez makes more money with "add on cleaning", but I did not appreciate the technician being over one hour later than scheduled to arrive at my home.
On your website you state that dry time is 4-6 hours and even in 99degree heat our dry time was minimum 24 hours - some areas took 40 hours
It is all clean water so the likely would of leaving a residue of chemicals in the surfaces are not possible.
First of all, the products don't smell strong! Second you choose polite and capable employees that seem to take the job as seriously as if it were their own business. Third, price is not too high for our budget. Fourth and most important, the job when finished lookes great.
Thank you,
First name removed and family
Keith once again did a fantastic job cleaning our carpets. We are always amazed how clean the carpets are after the cleaning. It feels so good. We have been using Zerorez since 2013 and will continue to do
so. After using steam and shampoo cleaning processes, Zerorez is best.
And the customer service is outstanding. The guys are so nice and helpful. Keith is great. We appreciate him very much.
Thanks,
Terry Frech
Always excellent service. Very pro9
Looks great
My carpets are amazingly clean after Zerorez works their magic and there are no nasty chemicals.
My carpet is clean and doesn't have the 'stiff' after cleaning feel. My Service Master was very kind and helpful in explaining how I can best keep my carpets cleaner longer.
A very friendly, clean operator did a wonderful job on 4 areas of our home. The carpet and rugs look beautiful!
No soap used
Friendly, knowledgeable tech
The technicians are incredibly helpful, kind, non-judgmental about the clean up needed of the carpet and do an amazing job. Carpets left soft and clean. Dries fast too.
No soapy residue. Professional and courteous technicians.
Clean, efficient and friendly carpet cleaner. The major carpet stains we had are gone.
Easy to schedule, transparent pricing, shows up on time and very effective cleaning process.
everything
Communication, on time, and results. Thank you, First name removed
Chemicals are safe and clean. Dries quickly. Leaves carpet clean but in a natural state.
Curtiss service, great results. Carpets always look great after cleaning and seem to stay clean longer.
The products do the job and actually work. Keith and Jose were very professional and considerate.
The technician was very knowledgeable, courteous and did a wonderful job.
Carpets look like new after they are cleaned... without toxic chemicals!
The service was great and the results of no residue on my carpets what a major plus