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based on 34829 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional, on-time and thorough! The technician (Aaron) was very efficient and friendly and a pleasure to work with.
Great communication and service. Prices are fair and the finished product is fantastic.
The carpet is still stained and odor remains.
The technician George was polite and knowledgeable. The carpet looks great. I will certainly use Zerorez again.
Excellent service and customer service !
Fast drying
Having Zerorez visit my home makes me feel like my wood floors are new again. I am appreciative of their fantastic customer-centric, professional services that are reliable, worthy of their fees and leave my home feeling fresh and clean, everytime.
Timely and quality service. Always professional and personable.
Service and courtesy
Excellent service member - thank you so much!
I was somewhat disappointed in the finished product. It wasn't until it was dry that I noticed the edge of the carpet in a few places were still showing soiled. In the past you've done a great job so I was surprised of the outcome. Also , I think that the homeowner should be told that the hose coming into the house is very hot and that it will burn the lawn if not protected. I tried to send pictures of everything but I wasn't able to put it in this message. Hope to hear back from you.
I have been using Zerorez for several years and they always do a fantastic job. The carpets look great when they are done, even the tough stains are gone.
Had the flooring done for the first time and Jorge did a great job. There were some rubber "skeatches" on them and the are completely gone.
Eduardo Valencia did an extraordinary job on our floors and area rugs. He is very knowledgeable and made sure all our issues were addressed. The products and processes Zerorez uses are top notch but you need an experienced technician to apply them. Eduardo is that experienced worker. You need to get all your technicians to his level.
Carpet cleaning was through, efficient, and the tech was excellent.
Excellent customer service from the technician Jared
THe tech was simply great. He knew exactly what he was doing and gave us an education on carpets and carpet cleaning. Very satisfied./ He's great.
Service technician Maurice was excellent. On time service, friendly, explained the process before he started. He did an amazing job!!!
Aarpn was efficient, on time, and made sure to leave no footprints.
your staff was fabulous
Sal was great. Very attentive to detail, thorough, and answered all of my questions.
Will was great! Friendly guy, did an awesome job.
Our new carpet cleaner was thorough, kind, and gave a good price. He’s the best I’ve had in a long time.
Maurice was an excellent technician and very good at communicating.
Langston the supervisor was also extremely helpful and understanding.
Good services and prices
I want to first acknowledge the person who provided the service, William. He was communicative and shared what he planned to do. Our condo is some distance from the parking area and he was able to make the distance manageable. William was great with our dogs when he arrived and was very pleasant.
My disappoint is in the result. I purchased the three-room special and the odor treatment extraction with topical treatment. As explained by William, this treatment would not only extract the odors but remove the stains associated with the odor. In the primary bedroom, William deployed the chemicals over the areas that were most needed. He did this for the second and third rooms. Although the odor is gone, the stains are still somewhat visible. In fact, one area (in the primary bedroom) has an even larger stain from what appears to be the chemicals deployed.
We have a home carpet shampoo machine. It is my opinion that our machine does the same quality of work as done by the professional service. Our carpet looks only marginally better. The total price was $409 for the service and we were anticipating a far greater result.
Less expensive and usually less dry time
Excellent carpet cleaning at a good price.
George did a fabulous job cleaning our carpets. He was punctual and personable. I have already recommended your company to our neighbors!
A small walk in closet and a landing area of less than 50 square feet were both charged as a separate room, which is a ripoff.
Secondly, one of the service providers asked to use the bathroom 5 minutes after arriving. Would it be possible for him to use a public bathroom on the way to our house beforehand?
Clean, friendly, professional technicians