Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 35214 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 30, 2012 — Rated 10 out of 10 by M.P. Zerorez Los Angeles
What do you like about our products and services?

The green approach.
The courteous attention I received.
The specials.
I have already recommended to neighbors and I am a regular.

Report a concern   June 30, 2012 — Rated 10 out of 10 by S.E. Zerorez Los Angeles
What do you like about our products and services?

It was very easy to set up an appointment. I was reminded about the appointment and time window. The technician arrived exactly on time at the beginning of the window. He was pleasant, knowledgeable, helpful and fast. Everything was great.

Report a concern   June 30, 2012 — Rated 10 out of 10 by C.E. Zerorez Los Angeles
What do you like about our products and services?

Always prompt, friendly service. The process gets the staining out that steam cleaning does not, and drys much faster. Residue does not come back, as it does with steam cleaning.

Report a concern   June 29, 2012 — Rated 8 out of 10 by R.C. Zerorez Los Angeles
What could we do to improve?

Get it clean the first time. Had to have them come back. The carpet Tech guy was very proffesional. Took care of the problem.

Report a concern   June 29, 2012 — Rated 10 out of 10 by K.K. Zerorez Los Angeles
What do you like about our products and services?

All of the above.Great care,and detail was takeing to complete the job at hand, I will always use Zerorez in the future my carpet looks like new again.
Thanks.

Report a concern   June 29, 2012 — Rated 10 out of 10 by E.C. Zerorez Los Angeles
What do you like about our products and services?

Great Service - Clean Carpets!

Report a concern   June 28, 2012 — Rated 10 out of 10 by P.I.S. Zerorez Los Angeles
What do you like about our products and services?

Everything is very efficient,technician was excellent. I would highly recommend Zerorez

Report a concern   June 28, 2012 — Rated 5 out of 10 by M.B. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

We were not happy with the way our chairs looked after cleaning. The chairs are maybe 5 years old but have never been cleaned before. You are coming out to look at them on July 9th.

Report a concern   June 28, 2012 — Rated 10 out of 10 by R.C. Zerorez Los Angeles
What do you like about our products and services?

You show up on time. You are friendly and respectful. You do a great job!

Report a concern   June 28, 2012 — Rated 10 out of 10 by T.R. Zerorez Los Angeles
What do you like about our products and services?

I love the end result - how clean the carpet is and how easy it is to clean a spill after the cleaning.

Report a concern   June 28, 2012 — Rated 9 out of 10 by J.L. Zerorez Los Angeles
What do you like about our products and services?

Very efficient and informative. I am totally satisfied with the outcome of the process.

Report a concern   June 28, 2012 — Rated 10 out of 10 by C.T. Zerorez Los Angeles
What do you like about our products and services?

Your group are very professional.

Report a concern   June 27, 2012 — Rated 10 out of 10 by N.S. Zerorez Los Angeles
What do you like about our products and services?

The whole process was pleasant from the first contact. I was able to get an appt for the day I wanted with a 2 hour timeframe rather than a 4 hour timeframe. I got a call from the technician while he was on his way to our house . We were very impressed with his work and focus on getting the carpet clean. He took his time and the end result was the cleanest carpet we have EVER experienced in previous cleanings. We were extremely impressed and have already recommended Zerorez to several friends. I will most definitely return the next time we are due for carpet cleaning and will continue to recommend this very professional, friendly company.

Report a concern   June 27, 2012 — Rated 9 out of 10 by K.L. Zerorez Los Angeles
What do you like about our products and services?

that it cleans so well without chemicals. Larry was very professional. my carpets, esp my stairs, never looked so good. now can postpone new carpets for awhile longer.

Report a concern   June 27, 2012 — Rated 10 out of 10 by M.P. Zerorez Los Angeles
What do you like about our products and services?

The technician was prompt and very professional. He did the work quickly and got all the stains out of the carpet. We couldn't be happier.

Report a concern   June 27, 2012 — Rated 10 out of 10 by M.E. Zerorez Los Angeles
What do you like about our products and services?

The quality of work performed is excellent. Thank you for being very good. Will call you again.

Report a concern   June 27, 2012 — Rated 10 out of 10 by B.D. Zerorez Los Angeles
What do you like about our products and services?

Very friendly worker and a quick clean, good job.

Report a concern   June 27, 2012 — Rated 10 out of 10 by J.A.C.R. Zerorez Los Angeles
What do you like about our products and services?

Fallow through ,notification,on time.

Report a concern   June 27, 2012 — Rated 10 out of 10 by K.P. Zerorez Los Angeles
What do you like about our products and services?

Scheduling an appointment for my cleaning services was easy - preparation info e-mailed in advance was very helpful - confirmation of the scheduled appointment was appreciated.
Robert called ten minutes in advance of his arrival and was on time for the visit.
He thoroughly explained the process, inspected areas to be cleaned and answered all my questions regarding spot removal treatments, cleaning processes and drying times, etc.
He was extremely knowledgeable and respectful of my property. I had scheduled just carpet cleaning and with Robert's guidance and recommendations, added all of the floor tiles in my home. I am extremely satisfied and would recommend Zerorez at every opportunity. My expectations were totally exceeded!

Report a concern   June 27, 2012 — Rated 9 out of 10 by S.W. Zerorez Los Angeles
What do you like about our products and services?

Friendly, informative technician. Tom took time to do the best he could with a carpet that needed 'help'. Office service also friendly and gave me a reminder call. Process seemed to be what our carpet needed and will probably be the service I will use in the future. The procedure needs many hours to dry completely.

Report a concern   June 27, 2012 — Rated 8 out of 10 by P.R. Zerorez Los Angeles
What could we do to improve?

In past service has always been perfect. This time was very good overall, but some spots were not adequately cleaned.

Report a concern   June 26, 2012 — Rated 10 out of 10 by L.M.S. Zerorez Los Angeles
What do you like about our products and services?

Tech is knowledgeable, process works!

Report a concern   June 26, 2012 — Rated 10 out of 10 by N.C. Zerorez Los Angeles
What do you like about our products and services?

Great communication, technician was on time and cleaned the carpet so well it looks like new now.

Report a concern   June 26, 2012 — Rated 10 out of 10 by C.H. Zerorez Los Angeles
What do you like about our products and services?

my carpets look better than new! prompt and efficient - Josh our tech was very guest focused and did an AWESOME job

Report a concern   June 26, 2012 — Rated 10 out of 10 by R.B. Zerorez Los Angeles
What do you like about our products and services?

Everything about the process, the technician, the product and the experience was great. Note that my expectations were already high because I've listened to your commercials on KFI 640 for years. Now I'm anxious for the remaining expectation, namely that the spots aren't going to return in a week.

Report a concern   June 26, 2012 — Rated 10 out of 10 by M.L. Zerorez Los Angeles
What do you like about our products and services?

Our Technician, Robert, was great, I would definitely have him come again & recommend him to others. He explained everything and took the time needed to do the job. He also cleaned a sample area that wasn't part of the order so we could see results. I didn't have such good luck with the call center. My first call to Elaine was great. I called back an hour later to add to the order & Elaine wasn't available. The 2nd call center person questioned the pricing of the first order and (it seemed) whether I had an appt, or what tech I would get. Also, for 2nd call telephone connection was awful & she had to call me back (didn't help). Everything got straightened out but the experience of the 2nd call wasn't as positive as the first. Thanks, Name removed

Report a concern   June 26, 2012 — Rated 10 out of 10 by G.S. Zerorez Los Angeles
What do you like about our products and services?

The technician was amazing, very friendly, helpful and did a very good job. So far so good!!

Report a concern   June 25, 2012 — Rated 10 out of 10 by B.G. Zerorez Los Angeles
What do you like about our products and services?

Robert was knowledgeable and very professional. I was very happy with the job and service.

Report a concern   June 25, 2012 — Rated 8 out of 10 by A.J. Zerorez Los Angeles
What could we do to improve?

I understood that none of the big furniture was going to be moved, but I was expecting some of the smaller things to be moved for cleaning. Over all, very friendly service and good end result.

Report a concern   June 25, 2012 — Rated 9 out of 10 by B.J. Zerorez Los Angeles
What do you like about our products and services?

Everyone I dealt with was responsive and polite. Technician arrived during the given time frame or earlier.


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