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based on 35214 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your services and friendly/ professional team
I was not told of the $11.00 fuel charge at the time of booking my appointment. I was told the charge was 139.00. I feel this was mis-represention. Your tech was very friendly and polite. I was expecting better results on my high traffic area in front of couch and around bed in bedroom. Especially since this is the first time my carpet has been cleaned and I paid for a better grade of carpet when it was installed. I cannot give an opinion of lasting results as the present time. The tech did explain that sometime carpet fribers get flattened and will not come back up. But I still notice a difference in color.
The call center and the technician. The call center gave me a direct quote and the technician was on time
The willingness of the cleaning person to listen and to our needs and followthrough.
very simple to make appointment, service person showed up exactly at 8 - very thorough cleaning of carpet and chairs
Zerorez people have always been helpful and efficient. I have never used any other product on my carpet. The technicians are well trained and k ow what they're talking about. Thanks!
the technician was very professional and quick. The job was well done, I was very happy with the results.
We liked everything about the process, the call center and the service. Brian was great! He worked very hard and did a wonderful job.
Thank you!
Denise Koch
Technicians were on time and very professional.
Roxanne, from the call center, gave me a great deal and was very professional. Justin, my technician and Account Manager, called to let me know he was on his way and was professional, gave my carpet a great cleaning, and answered all my questions. Thanks Roxanne, Justin and Zerorez.
Did what they said they would do.
Everyone was extremely friendly and helpful. Especially answering all my questions and explanations of the process.
The carpet looks great! The technician was professional and treated my home with respect.
No soap!!! Carpets look great without residue. The guys were super knowledgeable and friendly! Thank you!
The ladies that answered the phone were nice and helpful.
The technician, Tom, was very professional.
I had a lot of questions for him. He was very patient and knowledgeable. It was obvious that he cares about his customers and the company he works for. I will definitely ask for Tom when we call Zero Rez in the futur.
Thank you for a great job.
Pierre
kind, on time, thorough, looks like new!
Friendly, no pressure to upgrade or buy more.
The best carpet cleaning I've seen. The spots that the tenant left disappeared and it looks new again. Very nice service man. I used ZeroreZ at home last yr and the spots that usually come back in a month are still clean. I wish you had locations in near mammoth so I could get by cabin done. I'll never go back to other cleaning services.
Robert was very through and did a wonderful job. Thank you.
Everything was handled professionally, clearly, on-time. I initiated an email and received a call back and it went smoothly from there.
IN some areas there was left a concentration of dirt along the wall and on sides of some, but not all, of the stairs, both next to the wall and on the fronts of the risers. When I asked about it the tech told me it was unpredictable and unavoidable. After he left I took a cloth and some water and scrubbed a few of those areas and substantial dirt came off. I couldn't get it all. But the point is that it appears it's clean-able with the right equipment and motivation. Perhaps there needs to be a small nozzle for getting into small tight spaces like this. I firmly believe it's possible to get it much cleaner than he did. In the other areas I was pleased, particularly how well the high traffic areas cleaned up.
Your technician (Dennis) was great (friendly, informative, etc.). Carpet looks fantastic. Will call Zerorez next time, and hopefully will get the same technician.
Technicians are friendly and service couldn't be better.
You came when you said and the technician was wonderful. The technician "Darrell" I believe, was very professional and did not waste any time.
Our technician Larry was great. He was very polite and likeable. He was running early for the schedule, he called to ask if we were ready for him and it was great to have the rest of the day free. The carpet cleaned up very well also.
Jason was very professional and explained everything to me. The booties were very helpful, made my life much easier, thanks....The carpet look great, only time will tell how long it will last and if the same spots come back. Yes I will refer your company.
The technician was great! But now the carpet is dry I have a big stain that was not there before ???? Very confusing??
The carpet doesn't look completely clean, but I didn't think it would. We'll probably just replace the carpet.
Yes, The entire experience is good, and Robert was awesome...Thank you
I like how clean the results are.