based on 41226 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I lost my security deposit and received this feedback: The carpet smelled of animal urine and was very dirty. It would not appear that anyone had cleaned it after move out. If you did hire this company, I would definitely check and make sure that they went to the unit, because to our knowledge it was not clean.
Was doubtful on what I was being told about how the project would turn out, I take back everything that went through my mind, if there was a scale I would give Zerorez a 500, no joke we were very, very impressed!
paid extra to get pet stains out but did not work young man who came was very professional and pleasant but cleaning left me very dis satisfied and wondered about your guarntee policy
T
Juan and Mike did a great job and my hardwood floors look brand new!
You do not use soap.
Efficient and informative staff and workers. Juan and his assistant did a great job on my carpet.
the carpets look nice and clean !
The technicians were very professional and they worked hard in getting the carpets as clean as possible. I used them on a rental house were the carpets were bad. It looked almost brand new after. Worth every penny! I am going to use the on home also. Best carpet service ever.
Carlos was honest and hardworking. He did a great job! My house looks beautiful!
Excellent customer service from operator to actual carpet cleaning person
Your workers upsold to my representative, based on pet urine disclosures via black light, and while this wasn't totally wrong, it was unexpected. But what was more disappointing, was the tracks left on our pergo floors from the workers after cleaning the carpets. Not cool.
Our technician was awesome! The carpets turned out so clean; much better than we had expected. Thank you!
Your service was tremendous, and your technicians were outstanding. They did a great job on my carpets. My carpets are 14 years old, and look like new.
Products, techs and appt availability!
Eddie, the service person was excellent.
Very efficient technician who was prompt and friendly. Zak did a great job!
Knowledgeable, courteous serviceman...Isack
We would have him back.
T Rogenski
The carpet looks brand new.
The service was excellent and Luis Meza was outstanding along with his fellow employee.
My carpets were cleaned with professionalism and care. The employee did an
outstanding job. Couldn't be happier.
Very professional
The quality of service.
Be sure to clean up water left on floors. My wood was slightly damaged from water and cleaners left behind from the hoses going through the house. Otherwise I am very happy with my carpets and the quality of cleaning them. Thnx so much!!
It looked better than I thought!
Did a very good job cleaning my carpets and the Zerorez staff were on-time, friendly, and hard working!
Everyone is so accommodating. There is little odor as the carpet is drying.
carpets come up like new.
Eddy did a fabulous job, we were delighted to have clean our carpets.
We had a bad experience with our carpet cleaning and when we contacted the company by email to discuss it we received no response to our concerns. The whole experience before during and after has been a disappointment.
My steps could have gotten cleaner and they didn't do the 100 square feet of grout like they were supposed to.