based on 40325 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet Hasn't looked this good in years. Wil wS very helpful and professionals.
Products & service. I called in 4 days before thanksgiving, the were extremely busy but actually opened up a spot for me. The grout on my floor tile looked amazing
great results!
like the product and service did not the service for gas
The cleaning of my carpeting was done efficiently. From the phone receptionist to the cleaning technician, everyone was polite and wanted to accommodate my needs.
Product leaves less of a "soapy" residue on the carpets
Very professional and courteous service. The product had amazing results for my carpet and I am very pleased.
Ben was very nice and professional. The carpet looks great
Your carpet service is the best, but your employees make your company!
No residue left in carpets. Employees polite and knowledgeable.
The 2 white area rugs still show signs / smells of dog urine. From previous experience, I know their particular fibers are difficult to clean, but maybe I was expecting too much. The two very dark shag rugs look great but they have proven to hide the stain colors well so they're fine.
The gray and white area rug still shows quite a bit of yellowing in the white areas -- thinking I might attack those places with a brush and some "Nature's Miracle" and hope for improvement.
The main living room carpet looks MUCH better, considering its age, many spots and super-heavy traffic area condition. Probably as good as it's gonna get. John worked very hard for a long time so we really appreciate his time and efforts!
LUIS AND NICK EXPLAINED ALL ASPECTS OF PROCESS. I AM IMPRESSED WITH YOUR SERVICE AND PROFESSIONALISM.
Customer service, follow up, follow up, follow up. Details in how Ryan cleaned the carpet. They setup baseboard protection - that's just awesome service. Ryan was very personable and knowledgeable, good communication. I have replaced my vendors with Zerorez.
Everything! Also, my pets have allergies and your products are non irritating.
Chemical free
Excellent results
quick drying time and use of rooms ---- Benjamin did a great job
Quick, efficient, good results!
Drying time more than expected. We were delayed in putting furniture back in place as a result. Maybe more machine absorption during cooler weatherwould be helpful.
no free gift as advertised.
On time, on budget, good quality work.
I had a chair cleaned that had chocolate on it and the technician did a perfect job of removing it. He said he used all of his solvents and it finally came off.
Very professional and explained everything in detail!
Jacob and Kenny did a tremendous job.Jacob went above and beyond!
What I like best are the results. Carpet comes clean even in the most soiled areas. I like that your process doesn't leave residue in the carpet. Tile & grout lines look great. Worker was punctual, pleasant & efficient.
Brian was very friendly and easy to work with
Your informative tech, Jacob.
I had pet odors before hoping to eliminate them with zerorez and I'm very disappointed to say the odors are not gone.
Brian was very knowledgeable and explained the cleaning process very effectively. We are very satisfied with the Zerorez cleaning and our carpets look great!
First time I have been asked to do the vacuuming prior to cleaning. Many people I know who are my age do not do their own cleaning. My carpet may have come out cleaner with an industrial strength vacuuming first.
Follow through on the phone calls prior to the work being done. I was told I would get a reminder call abut 24 hours before and that the worker would call about 30-60 minutes before they came which didn't happen.