based on 39685 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The job looked amazing.
I could not believe how clean you guys got our carpets...I was amazed!!!
Ontime efficient friendly good price
Great results.
Flash clean
Excellent customer service, from the phone calls to the technician (Shannon Antone). Carpets look beautiful. Fair price.
Friendly, knowledgable, helpful staff.
My carpet looks like new every time Zerorez handles my carpet cleaning.
D was extremely competent, knowledgeable and did a terrific job. Many thanks
The professional assessments for the cleaning needs and the hard work of your technician. The attention to detail was noticeable.
great
Jacob was amazing. He did a great job not "selling" but instead EDUCATING me about my situation. Everything he said made logical sense. He is also very thorough. I will make sure to request him by name next time.
carpets look great. Shannon was very hlpful was very professional, was quick & hard working. I appreciate that he didn't try to sell us more services like most service men do.
The tech was on time and he was very professional.
My carpet is 27 years old and Zerorez has cleaned it for many years and it still look like new. By the way it is off-white.
I like the way you show up when you say you will--and the way you send a VM as a reminder. And I also like the way the product cleans. I have old carpets, but they look brand new!
Leave no residue. Good and friendly technician
On Time
Excellent cleaning of very dirty, stained carpet
Pricing was inline with estimates
Unexpected extras did not phase them andthey priced them very reasonably.
Great job
Your office operators have extremely poor customer service. They are rude and demeaning. Your technician dripped sealer throughout the time flirts of my home while doing a demo of your tile cleaning and sealing process. I could not speak to any management personnel and was told the reason was they were at lunch and couldn't be disturbed. I was going to use your service for my tile floors but will not now. I cannot remove the product that was dripped throughout my home. I am a homeowners association board and will not recommend your company unless an apology is given and the tile floors of my home are cleaned back to the condition that they were in before yesterday. My home is 2 1.2 years old. The small rooms that had carpets cleaned thankfully are ok.
Dr Name removed
The technician was so thorough, took his time and didn't hurry the job, was very clean and polite. The carpet looks like new!
Carpets clean and stay cleaner longer Thanks
Very knowledge, friendly and timely employees.
The tech Ben was amazing, my carpets feel, smell and look brand new. We opted for the deep clean this time and was well worth it. Simply the best company. I have cheated once and used a coupon saving company, but my carpets did not appear as clean, and became more dirty it seemed, sooner. Back to Zerorez where I pledge my allegiance! :)
The product has no odor and my carpets look brand new. The gentleman, Zak was very professional, took the minutes to explain why spots reappear when I've cleaned them, and worked very hard cleaning some much-needed high traffic areas. I was extremely impressed with him. My carpets truly look beautiful. Thank you for a great product to clean, good machines, and especially a very well trained employee. He represents your company well. The office staff set the appointment with me and also called on Friday to remind me that Monday @ 9 am appointment. Impressive, and Zak wasn't a minute late. Very impressive!
Efficient
Reasonable and so far, I love the outcome. Hoping the "tracks" in the heavy traffic areas do not return.
My technician, Art, was very professional and friendly. As always my carpets look like new.
I picked zerorez because I thought that maybe you had the best quality equipment etc. for the job. I felt like everything was an upsell. I could have my carpets clean or really clean for an extra cost. The tiny hallways were also counted as rooms instead of including them as part of customer service. I could understand if the hallways were very long or large but just a tiny stretch that was unacceptable. It is hard for me to recommend in the future
Just want to give our technician, Art, a big
Shout-out. Very hard worker! Did a great job.
We liked watching the process, and the smell of the products.
Zach, the technician was outstanding. He explained the process and up-selled us in a very soft way for the pet application, which we purchased
Job was done professionally and in a timely fashion. Glad I used your service.
Richard Tanner