based on 39685 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The great service.
Cleanliness of the carpet when finished
I fell like my carpet actually get cleaned,really clean
They work
Your tech was outstanding. Carpets look k great
Efective fast and courteous.
Excellent job, very thorough. Serviceman told me what the options were to get the result I wanted but without putting pressure on. It turned out better than I had even hoped.
Friendly, courteous and helpful employees!
The carpet cleaning and guy who did that was great. The scheduled time and the way that was handled was not so great. The customer service level of the lady who called to change the time went way down when I said I couldn't make the later time she wanted to change the time to... which was hours later than the time window they gave.
No smell awesome job very happy about service.employees were very nice.
Professional, diligent, and timely. I especially like the customer education component so I never feel like I'm just being sold an option, it is entirely up to me and I don't feel pressured.
They worked, and service people were nice, efficient, helpful and industrious.
Good job as usual
Thorough cleaning and friendly respectful service .
My carpets look amazing! No crunchiness!
The best carpet service ever..Technician was fantastic and personable..
Yearly customer. Great service. Rugs are 20 yrs old and look almost like new!
Juan and associate does great work. Very professional and good working
relationship with customers. See you next year!
Fiber Protect
I was not here when your staff was but was surprised at the 35$ pet fee . So not sure if they fully explained it to my husband that it wa 35 per room
The carpets come really clean.
1st apt was 3 plus hrs late and ended up being done at night. I did pay for pet odor removal and the apt had to be resheduled due to the fact that the smell was still fragrant. For the 2nd apt, I asked that the tech have a blk light to find all pet stains and was told that they would make sure the tech had one. Well the 2nd apt was 2 hrs late and no blk light. I was told we could reschedule by the tech. This has been a complete disregard for my time and possibly a waist of money
I totally enjoy the texture and complete clean look of my carpeting now. I have been totally pleased the three times I've had your company do my carpets, tile and painted garage floor.
I also appreciate that your employees wear covering over their own shoes, so that they do not bring unnecessary items in from other jobs that maybe had excessive dirt, germs and animals or regular street dirt & tar .
Thank you.
Ruth M.
Excellent service and my rug looks like new! Great communication from start to finish.
No soap used! Friendly and efficient service.
I like that there's no residue left behind after having your carpet and rugs cleaned. I also felt that your tech Ben was very professional and courteous.
Very professional and clean service employees. Very thorough and extensive knowledge of all products. Prompt and timely.
I had both my carpets and tile done. Loved the results so much my friend scheduled an appointment with Jarod the very next day !
Rob,the service technician was very professional and good about working with me on both my carpet and tile.
We purchased a home, and the prior owners had cats. My husband and I are allergic to the dander, and Zerorez was able to treat the carpet and get rid of the cat dander! Very impressed, and love how clean and soft my carpets feel.
Works for us