based on 39685 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets actually came clean. I have waited on doing the survey to make sure the dirt spots did not return. I am very impressed!
The technician was pleasant, and wasn"t pushey. He was able to get the carpets totally clean the first time.
Efficient and courteous technicians , carpets look great
Services is pretty good , we are satisfied with the work that Dmitri has done , very nice
Person .
smell, the technician was polite and answers all my questions
Great service
The guys that do the cleaning are very knowledgeable and friendly. Plus the carpets come out looking great
I have used Zerorez for years. My extremely old carpet always comes out looking like new except for this time. The young man said it looked like it did not need a deep cleaning so I am wondering if he didn't mix a strong enough solution. Looked a bit dark and not real clean.
Professional and knowledgeable.
Benjamin, the gentleman who cleaned my loveseat, was very professional, courteous and informative of what would be used to clean my loveseat. I have pets and he understood the importance of no chemicals which would harm them. He was very diligent and thorough in his work and showed up promptly at the appointed time. It looks SO much better and the appearance is vastly improved! I am very pleased with the results.
Excellent service!
Being on time and completing designated areas. Very flexable and do a good job at a fair price. Stays in contact for satisfaction and scheduling next service
Technicians were very clean & professional. They asked a lot of excellent questions about how I live in my home before they even started their work.
The guys were great and did a fabulous job.
My rugs look new and no odor
Professional service and no residual odor after cleaning.
Matthew was very courteous and professional. We are very pleased with the job well done.
He cleaned both carpets and tile for us. We would definitely call him back. Thank You .
Friendly, Polite, Efficient
Very professional service. Jay explained everything to me, gave me a quote of cost of the total. He called before he arrived to alert me and was right on time. Afterward he put things back neatly , was courteous and well informed to answer any questions I had.
Technicians know their business and familiar with all services offered. They have always been prompt and polite.
the carpet wasn't stiff after cleaning
It is not necessarily Zerorex I am disappointed in - the service man, Wil, was nice and friendly and kept me informed on everything he was doing, but when I called for the appointment I said the carpet was not necessarily in need of cleaning, but there was an awful pet urine smell from a guest dog who had spent a week at my home. I had already sprayed and cleaned and deodorized the best I could but occasionally my sensitive nose would burn with the smell. When Wil came he did not have the light used to detect the urine and basically only treated where I told him I had seen spots. And there were either obviously other places or the technique used was not effective enough. To me the odor is worse now than before and I cannot tell where it is coming from. He did on several occasions say that there is no guarantee but I live in a mobile home and only had the living/dining room area and one bedroom shampooed and he only cleaned the areas of the upholstery closest to the floor (I had asked for the urine smell to be removed from the sofa and chair also at the time of making the appointment) and the charge was $241. AND I STILL HAVE THE SMELL. I was not concerned with the carpet cleaning because it was not dirty, I wanted the pet smell out. Knowing the reason for the appointment and my stressing my concern when Wil got here I think he should have had the proper equipment (the light or anything else used to find the spots - the light was used the first time I used Zerorez before I moved in here). I believe since he was not able to determine exactly where the urine stains where. they were not all removed and masked over causing the smell to be brought out again, even worse. I would not have had the carpet cleaned if I had known it would not help or make any difference with the smell. To make things right I would suggest all your vans be furnished with the black lights and if it is not possible to remove the smell (which I had under control and was not noticing any more but wanted to make sure it was properly removed so another male dog entering my home would not smell it and start to urinate). Now I am facing having the carpet removed and replaced and the furniture replaced because of the awful smell. I could have put the $241 to this expense.
They are fast and effective
Service was very personable. Work was very good!
Honest, timely, friendly. Provided accurate quote. Made sure we were satisfied
Wonderful friendly crew that cleaned our carpets!
Great job, cost much more but had to do deep cleaning, carpet was really dirty, loks like new now
Quality of service and attitude and performance of your Tech's
Staff is friendly. Carpets look really nice.
show up on time,go over the job, little desturbance to customer