based on 39686 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No residue left in carpets. Employees polite and knowledgeable.
The 2 white area rugs still show signs / smells of dog urine. From previous experience, I know their particular fibers are difficult to clean, but maybe I was expecting too much. The two very dark shag rugs look great but they have proven to hide the stain colors well so they're fine.
The gray and white area rug still shows quite a bit of yellowing in the white areas -- thinking I might attack those places with a brush and some "Nature's Miracle" and hope for improvement.
The main living room carpet looks MUCH better, considering its age, many spots and super-heavy traffic area condition. Probably as good as it's gonna get. John worked very hard for a long time so we really appreciate his time and efforts!
LUIS AND NICK EXPLAINED ALL ASPECTS OF PROCESS. I AM IMPRESSED WITH YOUR SERVICE AND PROFESSIONALISM.
Customer service, follow up, follow up, follow up. Details in how Ryan cleaned the carpet. They setup baseboard protection - that's just awesome service. Ryan was very personable and knowledgeable, good communication. I have replaced my vendors with Zerorez.
Everything! Also, my pets have allergies and your products are non irritating.
Chemical free
Excellent results
quick drying time and use of rooms ---- Benjamin did a great job
Quick, efficient, good results!
Drying time more than expected. We were delayed in putting furniture back in place as a result. Maybe more machine absorption during cooler weatherwould be helpful.
no free gift as advertised.
On time, on budget, good quality work.
I had a chair cleaned that had chocolate on it and the technician did a perfect job of removing it. He said he used all of his solvents and it finally came off.
Very professional and explained everything in detail!
Jacob and Kenny did a tremendous job.Jacob went above and beyond!
What I like best are the results. Carpet comes clean even in the most soiled areas. I like that your process doesn't leave residue in the carpet. Tile & grout lines look great. Worker was punctual, pleasant & efficient.
Brian was very friendly and easy to work with
Your informative tech, Jacob.
I had pet odors before hoping to eliminate them with zerorez and I'm very disappointed to say the odors are not gone.
Brian was very knowledgeable and explained the cleaning process very effectively. We are very satisfied with the Zerorez cleaning and our carpets look great!
First time I have been asked to do the vacuuming prior to cleaning. Many people I know who are my age do not do their own cleaning. My carpet may have come out cleaner with an industrial strength vacuuming first.
I like the result. However - the person who booked my appointment was VERY INEPT! I told the woman I had a 4600 sq ft house with stairs to be done, and 8+ rooms of carpet PLUS tile/grout cleaed & sealed.
ONE tech showed up(there should have been 2). Zach did a great job, but he was at our house for 1i.5 hous. 9:30a till 9:p. He shouldn't have had to do this job alone! I had my entire day tied up, because it was booked with ONE tech. Plus, once it starts getting dark you have to rely on lights to see what you're doing. Zach did a great job and I would request him again. (I'm still waiting to see if my grout looks better after it drys fully.) However -I'm really disappointed at the way you schedule your appointments. I spent a lot of money with Zerorez. In all honesty, I didn't have the heart to check the tile and carpet after Zach was done - I just wanted him to get home to his family and have a minute to fix my family dinner!! It was 9:15pm!! I would like a call back from a manager concerning this situation. Best, First name removed Goff
they are non toxic.
andrew was great
I love the carpet cleaning. It looks wonderful and smells nice. But I feel I was overcharged. I was quoted at 3 rooms for $95. I had 2 living rooms done and my stairs. It cost $234. I was told it was a charge for 4 rooms, 17 stairs, 1 stair landing and a brush pro. I think you guys squeeze every penny. I only had 15 stairs, 1 landing, 2 living rooms, and a small square at the top of the stairs. If I knew that the top of the stairs was considered a room in itself, I would have had the entire room cleaned. But it wasn't offered.
IT WAS THOROUGH AND QUICK, REPRESENTATIVE WAS FRIENDLY
Everything.
I was very pleased with your product and service. I have already referred your company to a few other friends.
our carpets looked clean
our guy was very nice
Very good and kindly service . The guy did a very good job with the carpets . Also he offered extra service that might help our carpet .and was very friendly .
Service was excellent.
Your carpet service is the best, but your employees make your company!