based on 39686 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Spend a little more time cleaning less time on the phone.
service and commitment
The service was very professional..carpet is not crunchy and it dried in a couple hours. End result was great. Had grout in kitchen area cleaned....operative word..it was clean.
their the best & your tecks are super...attention to detail no shortcutting...
Tech was very thorough and polite. He did a very good job and explained everything to us. We will use you again.
Friendly people and very thorough in cleaning my carpet.
The tec and the service was fine, but you truck left puddles of oil in the street in front of my house which I will have to cleap up as I live in an HOA and will be fined
Bob Last name removed
I am so impressed with the results. Brian was did the cleaning was informative and did a great job.
The service was wonderful, the technician was very polite and answered all my questions.
I really liked Andrew
Get a better credit card processing system. You are using a system where the field Rep takes a picture of credit card. Why are they not accepting credit card through card reader attached to their cell phone?
I like your patented cleaning process and the expert technician sent to my home.
We've used you before and once again you all did a really good job. Very pleased.
3 main items I like about your company, first was the rapid service I was given, second the driver, juan, was very nice and responded to all my concerns and his advice was well worth the price, which brings me to the third point. The cost for cleaning the carpet and freshness that is now in my home was well worth it.
Thank you,
First name removed
Rob was so efficient and professional. He explained every step and how the whole process works. Our carpets and tile flooring look amazing!
Friendliness and knowledge.
The technician I had was a very hard worker. I had a lot of services that I requested and he got them done well in a timely manner. Your company probably should have sent a helper with him. I like the fact that your company doesn't use harsh chemicals. I couldn't believe how much stuff came out of my carpet. The technician did a great job.
Service was great, once the technician got here. He was VERY POLITE AND KEPT APPOLIGIZING for the office mistakes.
Jerod was very professional and answered all of our questions before he began. He did a wonderful job and it did not take very long. This is the first time we have used Zerorez and we will use nothing else but Zerorez again.
I would like it if you were more upfront with the cost when I call for my appointment. Give me a realistic estimate on the price range for my stairway and pet treatment.
But I like Zerorez--my carpet stays clean longer and I like that, of course. I do tell others about Zerorez, whenever carpet cleaning comes up.
Brian did a great job on our carpets and tile! He was so nice and explained everything and competed the job quickly!
Your tech was fantastic. Very professional
The tech seemed to be honest about the service that I was receiving and trustworthy
Service technician is very knowledgeable and skilled; excellent communicator and customer service. Zerorez process leaves no residue in carpet and dries quite rapidly.
Quick drying time clean carpets and tile
Very well done. Andrew was professional and did a great job. Thank You
Fast prompt service and a job well done.
The process without the use of chemicals, and the excellent service
Always great, from start to finish.
They have only picked up my rug. In 2 weeks they will deliver. At that time I will be better able to recommend.