based on 39685 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ryan Poole excellent
outstanding result...Thanks Zak
You need to do a better job cleaning upholstery--needed to call your technician back to redo cleaning sn ottoman
You did a good job as far as I can see so far. However, my cleaning cost nearly $400 for an hour and a halfs work. Very little materials were used and I just can't see enough value in your service to justify that cost. Thank you
Tyler - nice young man that helped me with my permanent electrostatic air filter. I have been a client of Zerorez for 11 years and extremely satisfied with the quality of service and their employees starting with Tori to the carpet cleaners!
I'm happy with the service, Jake was great. I'm disappointed in the "bait and switch" of your radio offer. I booked what was advertised as 3 rooms for $89 and ended up paying $355 which is absolute robbery.
I had 1 bedroom cleaned, a small hallway, and stairs. Apparently a hallway or stairs don't count as a room which is fine. But then to get the carpets cleaned in a way Jake wanted them, he wanted extra treatments, etc. and made it seem like it'd be a waste of money to only do the cleaning I had scheduled. Of course I trusted him and he was doing his job but the price differential was disgusting and I'd honestly never suggest Zerorez to anyone because of it.
Only sell a real cleaning if the advertised price isn't going to cut it.
At the time appointment is made, possible pricing increases should be explained. Also, appointment time windows should be closely adhered to.
Our personal experience with your technicians was very good. Their ability to clean carpets cannot be questioned. They left our carpets looking great.
Michael and Name removed
the agent was eexcellent,but he did not clean the fringe on the oriental rug,
steam and no chemicals
Usually they are efficient and do a good job. This time, in the process of cleaning our computer room closet rug, he knocked the one of the sliding doors off the track and we can't get it back on so we will have to have it repaired. This is a first,however, as usually they are excellent and very careful. We did not get the man we asked for so perhaps that was part of the problem,
Really nice service techs, love the new machine that lifts the pile. Traffic patterns have been minimized/eliminated on our ten year+ carpets.
Paid for tile and grout cleaning and that machine was not working so instead of getting a machine that worked or offering to come back they used the carpet cleaning wand to clean the tile. I didn't realize that's what that was until the next day when I spoke with a friend who happens to work there. He informed me that that wand does not clean tile. I then got a paper towel and wet it and wiped different areas and each time the paper towel was black. So I paid to get my floors clean and they are not!!! Then when I called the next day at 10 am I asked for a manager to call me and now its the next day and I never received that call. I feel taken advantage of and it makes it worse when you call and ask to have a manager call you and that doesn't happen. I should have been contacted right away or at least that same day!! I'm very disappointed in the customer service I received!!!!
on time, quick work, knowledgable operator, short dry time,
Friendly service tech and no chemicals used. Very pleasant experience. Thank You!
Ryan was friendly and explained the services and process
Very promt!
Ben was awesome! Carpet and couch looks great!
The technician was very professional and willing to negotiate the price of the cleaning. He was also able to get the stains out of our area rugs.
Leaves my carpet almost dry and residue free
No fragrence or harsh chemicals. Our service tech Luis was very knowledgable and courteous.
Carpets don't look much cleaner. Technician was in and out in one hour for three bedrooms and stairs seems like job was rushed . Expected carpets to look cleaner for paying $200 .
nothing
Your technician did a great job
I have very little experience with which to fall upon to recommend as each time you have come to my house it was to clean only a 10 ft x 10 ft patch of carpet.
I will say on this most recent trip I was disappointed the Zerorez company had not given my technician, Kenny, an updated black light so he was unable to see my area of concern thus we don't know how well the effected areas were cleaned.
Great customer service with attention to details at a very competitive price. Floors turned out looking brand new again, tile and carpet both.
Great staff. Great job.
The rug came out amazing and the customer service after we had a miscommunication was handles excellent
Todd was very efficient and communicated with professional expertish to my questions.
Great product and great service
My service experience was professional, on time, reasonable and my carpets and upholstery look beautiful again.
I really enjoyed the employees. Both gentlemen were very professional! They did an amazing job cleaning my tile. The got out all the grout stains.