based on 39682 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, friendly and professional.
Prompt, efficient, knowledgeable, thorough...Everything I expected and MORE!! My carpet looks good as new! Couldn't be MORE satisfied...A+ service!!!
From start to finish, the Zerorez technician/serviceman was professional, polite, answered all my questions, addressed any and all concerns. He did a fantastic job, was neat, clean and very attentive to detail and handling our furniture and household items with care to make sure nothing got damaged during the process of thoroughly cleaning our carpeting and tiled floors. He did an excellent job. He is trustworthy which is important in today's world. I would highly recommend Zerorez and Benjamin Monro.
The first thing I heard was an upsell -- at more than double the original price. So that meant, without the "deep cleaning," my carpets would only get somewhat clean. I really hate the upsell and what it implies. Also, although I appreciated the free floor tile cleaning of 100 sq. ft., it left a blanket of wet residue from the wax that was removed (which I didn't notice until the cleaner had left). He did explain that the wax might make it difficult to adequately clean the floor, but he didn't mention what the end result might be. It took me over two hours to scrub off the residue. The carpet did look good when finished, although not as clean once it had dried.
Good product, good service, but very expensive.
technician
Clean and efficient.
I love how clean my carpets are following the cleaning. Our carpet is old and we are renters with pets so we have Zerorez come clean it about twice a year with amazing results. I recommend you give them a try!
I was so happy with the tile grout. It looks like it had just been installed. The tech really
did a nice job.
Professional crew. Hands down the best carpet and furniture cleaning I have had during my 40 years in Las Vegas!
carpets look no different still look dirty
I like your philosophy of leaving behind little to no cleaning residue. The crew came out to help us at the last minute and were able to accommodate our needs. We were in the midst of floor tiling and painting other areas and they were able to work around those issues to get their job done. That is professionalism.
Your technician did a great job!
The overall quality of the service
Great service and friendly staff. The guys that cleaned our carpet were great! They were very helpful and knowledgeable about this product.
David was very polite, and explained everything as he was going through each phase. David also talked to me about the issues with my carpet, and the best method for cleaning it without making me feel like he was in a rush to get out of there. Great service, and I'm very happy with the results.
Love the way my carpets feel and smell.
Everything.
Excellent service and no soap. Carpets didn't look this good since we purchased 7 years ago.
Ed Sorton did an excellent job! Thank you
delivers on their promises100%, our hopeless couch given a second life!
Tried to upsell....and upsell and upsell basic cleaning...according to the person who showed up doesn't really clean...one has to use the "scrubbers" to achieve that at 35 per room
Both Excellent
I love you Zerorez!! You guys are miracle workers..Our new puppy left her mark everywhere and our carpets look like new again I can't believe it! Besides puppy we had so much traffic dirt and other stains. I am so impressed I highly recommend you to everyone and I have! Your service man was so informative and helped me with future stains and how to remove them quickly. The black light was amazing he showed me stains that I wasn't aware off. Zerorez has the latest technology in carpet cleaning. Thank you...I love my carpets again!! Vicki Cluck
Zerorez is awesome! And my tech, Jacob, Amazing!
They did clean carpet quite good. But it did not dry up in 4 hrs as they mentioned. I fact it took a whole day at some places like stairs and living room where there was no fan. Overall nice job!
On time. Efficient. Our tech Ryan mentioned services that he thought we could use, but was not pushy or give pressure to buy the extra services. Carpet looks great and the grout in my tile is cleaner than it has been in 20 years! Couldnt be happier :)
I did notlikeall of the upsells. Tell people up frontwhat it will actually cost.
Service was prompt, thorough and without any problems. Andrew, the service technician is well informed. I am very pleased.
No comparison to the companies that serviced us the last 2 times.
Carpet smelled great after service and dried quickly. All high traffic areas were thoroughly cleaned.
Zerorez does a good job and it lasts longer due to lack of chemicals that attract dirt.