based on 39682 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly staff, extremely professional. Carpets always come out looking better than new, soft and clean. Feel completely safe with my dogs even walking on the floor being slightly wet.
Clean friendly service, true to advertising
YOUR GREEN ADDITUDE.
Great job! My carpet looks great...thanks
Juan and Carlos were wonderful.
The technician (Victor) arrived on time and was very friendly. The carpet looks amazing and dried by the time my kids got home from school.
Everything was awesome. Carpet looks brand new
the staff was friendly and took their time to make sure it was done. I also want to share something that can drum up your business. My main company provides free business listings that you can add to our app, this will create more traffic for you in las vegas. Once you go to this link, click on the merchant tab and submit your listing. I have provided two links for you to gather more info and to help you make a decision if you want to include your free listing or not. https://mobicard.club/mobicardinfo/?ref=873 http://bit.ly/2hdRXNq
We always ask for Andrew and get superior service.
Tech very knowledgeable
Perform cleaning with positive results
Great office staff work to solve any issues
Professional and courteous, and they always do a very thorough and excellent job. I would like to recommend that all auxiliary services and charges be mentioned at the time of booking. I will have my carpets cleaned by Zerorez again next year.
Method and results.
Very prompt and professional. Thanks
Fair price, great job, would use them again.
Courteous techs and affordable prices.
carpet exceptionally clean & soft. the cleaning person was very nice & professional.
Zack was upfront with what needed to be done. Was very professional and pleasant.
The last few people to come to our house after our Zerorez cleaning were very impressed with how clean he got our 25-year-old carpet with pet and kid stains! And I didn't get pressured into doing extra services---I like that!
Be more specific of prices!!! I had a referral from radio station 96.5.
The ads on the radio said you would receive a special!!!
Pricing was too mysterious!!
Applicator should have commented on what I received w/ref, and specials being offered!
On time, professional, my couch turned out like new. The price was reasonable. Thank you so much.
Efficient, knowledgeable. Explained the process step by step. Cleaned up after themselves.
The technician Eddie was professional, courteous and did a fantastic job of removing stains from our carpet.
Justin & Leeland did a fabulous job cleaning our carpets & sofa. They were very thorough, fast & polite.
We will definitely be using your services again in the future. We are interested in the grout & tile cleaning.
This Tech. was better than the last few, who followed ROY
You sold my wife a pet treatment based on a blacklight scan of the carpet for $125 and when all was said and done not a thing changed when the blacklight was used again after the job was done.Seems like a scare tactic to sell an overpriced service on top of that even after two tries at the carpet the results were no different than any other carpet cleaner I have ever used for far less. Your people were very courteous and tried to make me happy but I really feel scammed on the pet treatment and while my carpets are clean they do not seem any better than any other results I have gotten for far less. Maybe they will stay cleaner longer time will tell but the initial impression does not leave me feeling like they extra money is worth it.
Thanks Eric for the feedback.
Zerorez is platinum rated by the CRI and we are IICRC certified with a Master Cleaning Technician on staff. There are few, if any, other companies in Las Vegas that have the know how and understanding for cleaning carpets like we do.
As for the blacklight, we use it to quickly highlight problem areas where there may be biological issues. Not using the blacklight can make it hard to address problems and find the source of the issue. If we don't address biological issues properly it can create bigger problems for your carpet, those living in the home, and for us. Sometimes we even get blamed for not finding the problems. In your case we found some issues, addressed them with your wife, and then gave her an option on what she would prefer us to do. We do this all up-front prior to starting any work and even give you the option for us to leave with no charge or obligation.
We do our best to help serve all of our customers and make everything as clear and understandable as possible. We even guarantee our services and return when there are problems - like you mentioned. As far as others being cheaper, that may be the case. I know I wouldn't trust any of the discount carpet cleaners in my personal home.
Great results, always on time and efficient execution. The best!
your staff was very friendly, professional and informative. the work was done right and in a timely manney.
YOUR TECHNICIAN JOSH DID A VERY GOOD JOB AND EXPLAINED WHAT AND WHY HE DID THINGS.
Well I was not very pleased with the cleaning of my area rug. The upstairs carpet looks
great as usual. But my living room rug, looks dirty still. A little disappointing its just
a area rug, should be able to get clean.....they are no spots or stains on it. Just looks
lifeless, I was expecting more for what we paid.
Our carpet gets clean every time and the guys that come to do the job do great work.