based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional. Couldn't be happier. Thank you.
Very prompt and on time service. Chris and Jason carpet cleaners were very
accommodating and id an excellent job cleaning my carpets. Would request
them for next time I have my carpets cleaned.
Great technicians. Great results. Tile floors and carpets look new again.
Love the service and the people were so helpful
It's the best!!
Pleasant courteous professional service man, carpet cleaned looks brand new, free tile cleaning excellent will call back for special !
Professional & courteous service men.
The cleaner was EXCELLENT! That carpet didn't have a chance in the world to be cleaned, but somehow he managed to get it done. It looks brand new. My entire household was shocked. He (Michael Jacobs) was professional, respectful and quick! Words cannot express how happy I was with the result. Background: the former tenants had 5 dogs!! F I V E dogs that were left in the home alone for long periods of time. The manager did their best to clean the carpet on their own but once it dried, there were obvious signs of dirt still remaining. But when Zerorez got a hold of this carpeting and used one of those combing mechanisms to really dig through the carpet fibers and clean, well let me just say they are the only carpet cleaners I will EVER use again! Thanks Zerorez!
I realize carpet cleaning can't make carpets look new, BUT for $350 and all the bragging your commercials have they should look and smell better then what we left when the workers were done. It's not the price, but if I knew then what I know now I would NEVER have paid that for what I ended up getting.
They are quick good work
Carpet and tile grout cleaning. Did an excellent job.
The service was outstanding. The technicians we prompt and professional.
Carpet looks great and it dried quickly. Fast, friendly and professional service. Easy to book and make changes to appointment as needed.
ARRIVED ON TIME, WORKERS WERE POLITE, TOOK THEIR TIME, GOOD JOB
Good product, friendly service
False advertising, up selling, failure to complete the job. The company advertised job should tell you it is substandard. Instead of getting into the home and up sell to do it right. If you can do a good job always do a great job and charge accordingly. Very sneaky business practice. I would not recommend your company. Also the job included tile floor which was not done. Your business ethics waisted our time.
Morning blend
I'm done paying so much. I don't like how the techs come in with their blacklight flashlight to try and find things to charge you for. The arrogance is to much. I'm told $89 plus $8 for three rooms of carpet and get charged $119. The cost of cleaning tile is ridiculous. When I made the appointment there was a coupon I received in an email. All of a sudden they techs didn't want to honor it, they made a call and were going to honor it but I'm not convinced I got a deal. Pushing wet dust into the corners isn't such a great way to clean. We had to get on the floor and clean every corner especially in the kitchen. Telling me how bad the floor was in the bathroom, and making a big deal about it, certainly wasn't necessary. That's why I wanted it cleaned.
When appointments are made with the office and the office makes the effort to get a block of time that works I shouldn't get a call at 10:00 in the morning from the techs who want a short day. I work, people still work, and wouldn't make an appointment for 3 - 6 if they were available at 10.
The techs are very knowledgeable and personable. They get in get out and don't spend too much time trying to upsale
Great service, reasonable price. They were in and out and my carpets look brand new
There are still stains on the carpet I understand not all stains can be removed however I feel if it was treated longer it might of broken it up and made it easier to come out.
We've used Zerorez several times and they are always professional, polite, thorough and will give you advice that you may or may not take advantage of. They are not pushy and will treat you very well.
The service was amazing!
Roger,
He's always on time and very professional. He's the only one I will request
It is clean, really clean and smells great.
Amazing results!! 😄
I had my doubts, but am very pleasantly surprised at just how clean the carpets were after cleaning. The true test will be how clean they stay now.
They were accommodating and the carpet looks great.
581.00 was ridiculous for an hours work. Never again.
We always go to Zererez due to the process used til clean carpets and grout. The staff is always very courteous which is so sappreviated. The technician who came out, Chris Barnes, was outstanding. He ascertained our problem areas and gave us options in very professional manner with no pressure. Our carpets and grout looked beautiful when he finished. You could tell he took pride in his work.
Great experience. We will be back.