based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional staff always goes that extra mile to get your carpet clean and Zerorez is the only carpet cleaners we have used for 10 plus years.
He was on time and friendly. He did a great job!
Jay and his team did an awesome job. This was my third cleaning and I'm a zerorez customer for life!
Doesn't stink or leave hard carpet . The tech was professional nice , very honest , and did an amazing job .
( I very rarely praise anyone for a job that they are supposed to do.)
The guy upsold me on the $291 service vs the $97 service I was expecting to pay and it made zero difference. The carpet still has pet urine stains and smells and I paid almost 3x as much. NOT happy.
On time, efficient, and they do a great job cleaning carpets
Fast and courteous responses.
After the carpet was dry and I vacuumed, there is still "rake" marks in the carpet snd light/dark patterns.
The Customer Representative / technician was amazing. The process and outcome don’t appear any more effective then any other steam cleaning.
Robert did a great job! Will definitely request him next time.
Service was great. Technician Talon was prompt, courteous and very informative. I will definitely use you again, and recommend to others.
That it’s safe for kids/pets.
HI, Name removed, 818 Hamlet St. Zerorez Las Vegas did an excellent job on our carpet, plus Zak, was very good at explaning the deep cleaning method . He also was very pleasant and kept working efficiently. I will certainly tell people about your company, I will call on your services again in the future. I also think it helped my allergy problem, or so it seemed to me.
Thank you again.
Name removed
When I booked I was offered 20% off.
The tech did not apply that discount to my purchase.
I called Saturday spoke with Angela. She said no problem the accountant would handle it on Monday. I called Monday was assured the 20% would be deducted. It did not happen. I called Tuesday was told Angela was in a meeting discussing my situation and would call me first thing Wednesday morning. No call Wednesday, no call Thursday, no call Friday.
Ryan was fantastic. I love the way my carpet and tile look after they were cleaned. I would definitely recommend to all friends and family.
Very professional and thorough
Offer a deal on area rug cleaning. I realize it has to be size and material specific.
You don't use chemicals for cleaning. The clean fresh look and smell. The young man that served us was very informed and worked hard. Send him next time.
I have told many about you!
Chris took his time and did a very nice job on my carpets.
Our service tech, David was very efficient and polite.
I am very pleased at how well my carpet looks and feels. I also am very pleased with the
Technician Michael Jacobs. He did a wonderful job and was very nice to have in my home.
I will have Zerorez do my carpet again and I will request Michael if he is available.
Thank you,
Name removed
Friendly, fast service with noteable results.
Good service
Chris and Seth were wonderful! Carpet pile is plush, clean and spotless! Would recommend the use of the pile lifting machine as a necessity! Very well pleased . Thanks for great workers and excellent results! E. J. Jones
We were met by the cleaning people and given a price for the work to be done. We had an appointment to make and was told that it would take about an hour and a half for the work to be done as they were also going to do the extra protection of the carpet we were told they would call us and if we weren't there they would wait till we got back. From the time that we left and the time they called it was less than one hour. And we were told that they would be leaving as they had another appointment to make when we got back to our place the carpetor damp so I know that they did clean them but they did not look much better than they did before we left. Especially the stairs we were told that they would definitely be able to clean the stairwell and we were charged the four dollars a step to make sure that the steps were cleaned properly also there was a dirty area and one of the bedrooms and that did not look like it was any better than it was before they started not even sure that they put the extra guard on the carpet
Friendly technician and good quality work.
Very professional service. On time, and efficient. My technician did a great job of explaining how Zerorez worked. Carpets look great!
Very professional. Carpets look brand new. Our service tech , Chris was awesome.
Highly recommend ZeroRez!!!
I loved Chris he was amazing!!!
I've done a better more thorough job with a rental machine.
Your employee, while courteous enough, made a big deal about throwing in "deodorizer," like that was worth something. I felt like I was in a car dealership, not like I was doing business with a company that wanted to earn my trust and repeat business.
When finished, he came out, like he was exhausted, and said "we did the best we could." I may have paid, but I didn't buy it.
If you want to "make this right, you will refund my money. I'm not holding my breath, but that will prevent me talking to anyone else about my experience with you.