based on 39680 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very happy with service.
How the rug feels and smells after the shampoo. The technician always arrival on time. They are friendly and helpful on what the recommend.
Friends and family
Customer service and quality
The service was excellent and the employee was very courteous.
This is my second time using Zerorez. The carpets are cleaned thoroughly with a pleasant scent leftover.
The employees are professional and very courteous.
I recommend Zerorez to everyone I know.
I was very happy with the 2 gentlemen that came out to clean our carpet. They did a great job.
However when I was told approximately $126, plus fuel plus hallway I realized it would probably be a little higher but not $100 plus.
The guys that came over yesterday were different than the ones that did my house about 2 months ago, but I figured service would be the same. Initially, of the guys argued the quote that I was given and even began to call one of your reps to pretty much prove that I was wrong. I then showed him an email as proof and he swiftly hung up the phone. It's annoying to have to start the service off with tension. Super unprofessional. It could've been handles differently. I let it go though. Then the same rep requesting a "better" water hose because the one I had in my front yard was old. I asked him why they needed it since they didn't last time, he then said, because we ran out of water. Luckily, I had an extra one in my garage. I'm sure that they would've cancelled my appointment otherwise. Still, I kept my cool. I'm writing this review, however, because the service I received this time was by far worse than the last time you company came over. They rushed, and the end results show. My area rug was washed, but the lines show that it wasn't done very well. You can clearly see where it was washed and where it wasn't. Also, my bedroom/living room carpet was much dirtier the first time your company came around, but they did much better then. This time it looks like they just vacuumed. Last thing, they swapped out the water hose when they were done, but left it laying out. I had it in a hose reeler, and I had to put it back, which they should have done.
No soapy residue. Carpets look and smell new. Technician was very thorough, friendly and explained the process completely. We always use ZeroRez for carpet cleaning.
excellent customer service.
I received excellent service. Everyone I interacted with was very knowledgeable and personable. Every room that was cleaned came out beautiful and my area rug, which is wool, looks amazing. I will have Chris come back out in the near future to do more cleaning. I’m sure I will never use any other company for my cleaning services.
Fast, efficient, good price and excellent job.
Carpet dries quickly and no residue.
I called for the 3 room special 30 per room. Tech arrived took a look and it would be 215.00 Never talking about the 30 per room. I understand there were pet stains and the higher price but I would have liked to been offered an explanation of what the 30 per room would have gotten me. I felt as though I was upsold and he was working on commish.
I asked about the two free gifts. He said I only get one. I checked your add after he left and it said two.
This was my 3rd time using you.
great team
The customer service
The service techs were very nice and informative. The odor from the spot cleaner is pretty strong, so there needs to be good ventilation to let the areas air out.
The carpet cleaner called to see if he could come early and I agreed. He was very polite and efficient and was in and out in no time.
Chris and Calvin were wonderful and did a terrific job on the carpets... thank you
Your service techs are excellent , very professional and do an excellent job .
I was overcharged. I was charged for 2 rooms and 2 closets, when it should
have been 1 room and 2 closets.
If I had been given an invoice instead of paying and waiting for an email receipt
this would have been avoided.
I called, was put on hold for a few minutes then was told if I wanted ( I did)
my call would be returned. I left all the information. Didn't receive a call back.
The invoice in question is #94570 1/24/2018
You can make it right by sending me a check for $29
Steven Last name removed
The technicians were very kind, and they got a very nasty stain out of our carpet.
Based on service completed and small surface area cleaned, price is extremely high, in my opinion. I will do price comparison the next time I need such service.
Zerorz product cleans and stays clean longer, no soaps,
Efficient with results. The cleaning technicians were professional, communicated well and made me feel comfortable as they worked in my home.
This was my 3rd service from ZeroRez and they never fail to provide any less than 100% satisfaction! Prompt, efficient, courteous, and highly professional from start to finish...I couldn't be more pleased!
I was told that I would only take 4-6 hours for the carpet to dry. It wasn't dry even in 6 hours, so I had to sleep in another room.
Scott Gentry advertises 3 rooms for $89. I was charged $200.00
The young man who did the work was very nice and respectful, but he pulled his hoses through my decorative rocks and spread them in my driveway and on my sidewalk and left them that way. He also scratched my hardwood floor. I didn't report that because my hardwood floor is over 10 years old and has many scratches, but someone else won't be so forgiving.
had prompt scheduling response and carpets came out very nice. thanks good work
My carpet is clean and already dry!
Good service; great deep-cleaning: made super-dirty carpet look almost-new.
Great service. Very professional.