based on 39680 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets, especially in the high traffic areas are super clean and look like new.
Cannot think of anything at this time
Fast service, but high quality results. We appreciate you cleaning our mess from the remodel!
Thank you so much.
From my initial call the staff was professional and friendly. Technician suggested deep cleaning, but it was not a hard sell. Technician was friendly and courteous.
OUr rugs stay cleaner longer
I am always happy with the cleanliness and feeling of my carpets after they are cleaned by Zerorez. And each time the guys were friendly and professional.
My carpets look great after being cleaned.
The technicians and the costumer service they provided was exceptional! The way they were able to treat pet accidents and stains was like magic! It was truly amazing and definitely won my business for future services!
My only criticism was that the “fuel fee” is not mentioned upon booking. It’s a minimal amount but nonetheless, a hidden cost.
Great service from Juan and Anthony were excellent. They both shared information about carpets, cleaning carpets and the materials they were using. They took great care to keep our home clean and used protective shields on all wall/molding corners to avoid scuffs. They listened to our concerns and were very responsive to our needs. I would give them each a "gold star" for their efforts.
Zack and Zack were very good, did a great job and the house looks great. They are very concerned with doing a complete and thorough job and ensured I was pleased with the work. They arrived on time and went right to work. Cleanup was terrific and I’m very pleased with the finished product.
Friendly service. Quick and efficient!
Our carpet came out very clean. It actually looks brand new.
Intro price quoted not close to actual price. I did willingly purchase the bio treatment which added to the price. just a little surprised at the final price.
Mycarpets look great. My area looks brand new. Your techs are very professional and very friendly.
No residue. The carpets dried fast and looked so clean. Smelled good too.
Fast, efficient, polite, informative...
You do outstanding work. 100% satisfiesd .
Although we did have pet stains some old some new the Zerorez rep suggested that we needed a $1,500 service in order to get all of it out and have it guaranteed. I was taken back by this price why in the world would I pay to get my old carpets cleaned for the same price it would take me to buy that same exact carpet installed in almost the whole house. When I told the rep that was too expensive he suggested a $700 service but could not guarantee the work, again when did carpet cleaning become such a major purchase. I do understand that there is time materials involved with a profit margin seems astronomical. And finally when I told the rep both of those prices are not going to sit well with my wife or myself the rep started to quickly clean okay no guarantee, which made me feel uneasy about the service I was about to receive.
First off the service ,,, Amazing always on time & very professional ,,, & the products are amazing very clean & never a smell like cleaning products & drys very well !!
Ease of scheduling, straightforward explanations and execution of cleaning services. Definitely one of my "go to" solutions when the need arises!
The pricing for additional services are high.
The service techs explained everything up front and they were very Nice. However, you are a bit pricy. $372.00 is quite expensive for four rooms.
Brian was professional, kind and informative. When he was finished, we were really impressed.
You show up on time, it doesn’t take a long time for my carpets to dry. Your techs are respectful. What I didn’t like about this appointment was this tech was trying to get me to add the carpet protection after I had told him I had that done on my first cleaning 6 months ago when you came. I also told him I had only been in my home for a year.
Everything looks great...
The cleaners showed up on time, were very polite, professional, and fast. Second time using Zeroez, will definitely use again and recommend to everyone.
Professional, prompt, easy to use, great result, and as a landlord, having the invoice right in my email, no messy paperwork. Thanks!
Good response, thorough cleaning, professional.
What great service. The guys called before they arrived and they honored my appointment time. Very knowledgeable regarding company, friendly and professional. I will definitely recommend this company to everyone. Thanks again Mike and Artess.
The technician was knowledgeable and efficient, as well as friendly. The appointment was kept as scheduled.