based on 40960 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet stays cleaner longer
The guy was perhaps the most thorough cleaner i ever had
First of all, what a team Zack and Anthony make. So happy it was the two of them who returned six months after that first spectacular cleaning! They are so cheerful, helpful and accommodating. Obviously, their training is topnotch, and my old carpeting looks almost new! Thanks to all of you!
The technician Michael was awesome. Very thorough and friendly. Excellent service. Going to use Zerorez from now on.
My carpet was filthy and now they look new again very polite and knowledgeable
Your company is a bate and switch! The service I received was not acceptable. You care more about making money than making happy customers. Your philosophy of providing a great service with excellent results is nothing more than a selling tactic. My carpet is two years old and light spots that were on my carpet did not come out. I was originally sold and paid for Bio 2 and got Bio 1. I feel like I was swindled and I will let all my friends know what kind of system you run.
The process went very smooth. I left an email and voicemail to have service. I received a call back same day and the scheduler was quick, professional and detailed in her explanation of the process. My service time was 3-6. Bernard called me that he could come earlier and we arranged for 2:30. Bernard was professional and walked me through each step and worked with me to get the most important areas cleaned within my budget. I had a mattress, 3 bedrooms and an entire house with tile and grout cleaning. Bernard took his time and we measured every area to see where I could get the most for my money.
Once the process began, Bernard showed me completed areas for approval and then he would explain the next areas. This allowed me to move around the house to stay out of his way. Bernard is a vital asset to your team. His professionalism and attention to detail is worth everything especially in your business. I have left two reviews online and have forwarded my before and after photos to my friends in the city. As for the product, it is the best in the industry. No strange smells in the carpet or crunchy carpet and the grout/tile cleaning is unreal. Zerorez you have this nailed and keep your team members happy because they provided amazing service.
Both Louis and Issac we great. The work the did was perfect, they were both polite and friendly. Louis very clearly explained everything to me. Thanks and see you next time.
fast and professional
Efficient and friendly technicians as well as great quality product.
Victor and Steve were great.
Quality and customer service, were a stand out for me! Also communication.
We liked the service and will be using you again in the future
Great customer service
The results!
Only the best.....
Our friends arrived for a visit the day after Bernard from Zerorez had cleaned our carpet and they thought we"d had new carpet installed. This young man was truly diligent and worked very hard to make us very happy customers. This was not the first time we have used zerorez but Bernard made it the very best result ever. Can't praise him highly enough and will request him the next time we need our carpets cleaned.
I like that Zerorez doesn’t clean with soap. Your service people are polite and friendly.
I think it definitely made my carpets clean but I guess I went in with higher expectations after seeing all the reviews and commercials. My carpet was not fluffy again and you could still see outlines where area rugs lay. I know my carpet was old but according to all the reviews and your claims I thought it wasn’t gonna matter.
The carpets were left much better than I ever expected. They were very knowledgeable and helpful.
Excellent customer service
The gentlemen that cleaned my carpets were kind, considerate and very professional and my carpets look amazing!
Zerorez, was flexible in having a service technician come to my home on the same day, I contacted them. They deep cleaned my carpets and removed some of the ugliest carpet stains. The carpets look really clean and the high traffic areas look brand new. I would highly recommend Zerorez.
Luis was very professional and did an outstanding job in a very efficient manner.
Workers very polite. Performed job professionally and thoroughly. Very happy with results.
A job well done
In my opinion, the first technician, Chris on Monday 6/11/18, did not take the time to do the job properly. I originally scheduled for the $99/3 room special, but I ended up paying $486 for a level 2 treatment in two of the three rooms. That’s nearly 5 times the advertised price! Although unhappy with the up-sell, I was willing to pay extra for clean & sanitary, soft carpet. I paid for 4 jugs of the treatment solution. After applying the 4 jugs of solution, Chris was done extracting it within 30 minutes. My carpet was still damp in spots 24 hours later. In the areas where the carpet was dry, it was crunchy. I called customer service at 5:30 p.m. on 6/12/18 and was told they would only send a out a technician for a reservice if my carpet smelled like mildew. I insisted and was then told they would send someone after 4:00 on the 13th. After continued discussion, the customer service rep scheduled a reservice for 10:00 am on the 6/13/18. When the new techs arrived, the carpet was still damp in areas. This was 48 hours after the original cleaning. The new techs, Jay & his partner, were courteous, hardworking and attempted to make things right. As I wait for the carpets to dry, again, I can only hope that the reservice will achieve satisfactory results. Based on the overall experience, I would not recommend Zerorez to anyone. In fact, I would advise others to avoid this company. There was poor quality of initial service and poor customer service on the phone when I called to report my concerns. If I pay $486 for carpet cleaning n 3 rooms, I expect the job to be done right the first time.
Carpets appear much cleaner than when used a different company.
Leslie so far has given superior service. Super helpful and knowledgeable!
Quick scheduling
Prompt arrival
Friendly and knowledgable technicians
Straightforward estimate after examining carpets
Clean, fresh carpets