based on 36791 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician did a good job on my very old carpe.
great customer service and and products
Not all the dirt came out. Jordan explained that it would take more than one session. You could offer the follow up session at a discout as I paid nearly $400.00 and my carpets are still streaky and patchy.
I had a customer bleed in my store. So I needed to get the blood profesionally cleaned and removed so I called you guys. The first time you came out I asked the techs are you treating the blood spots I was told yes. I showed them all the spots also then asked again are you treating the spots. I was concerned because they were spaying the same solution all over the floor so if I'm paying per spot for a speacial treatment how is it what is being sprayed all over. Once they were done I did see that the blood was not out. I decided I would wait and see how it looked when I returned on Monday. On Monday I called in because the floor looked worse then before it was cleaned and the blood was not gone. I also noticed on my invoice I was being charged for a BrushPro that was not done. Jordan called me back and said they would come out and clean again and do the spots and BrushPro. I needed it to be done on Saturday again but was told you couldn't do it that late on a Saturday. I did let them come on Wednesday night to fix the cleaning. I am still not happy with the carpet the blood is still there. The carpet was not dry the next day so I had to go get fans to help with the drying. This is why I have my carpet cleaned on Saturdays because we are closed Sunday so it has at least 24 hours to dry. So because of how busy we are and the carpet not being dried in the morning it defeated the purpose of cleaning the carpet. The carpet around the registers is dirtier then before the cleaning.
Will was professional,friendly and efficient.
fast, professional, easy to schedule
It was easy to make an appoint. The lady who took my call was very nice and answered all my questions. Your discounted price was great. Corey came on Saturday. Very nice young man. He did a great job!! This is the second time you've cleaned our carpets and we are very satisfied.
Kanoa did an outstanding carpet cleaning job and he also explained the process he used.
We’re pleased with Zerorez Las Vegas.
Thank You.
Easy to schedule. Good value. On time. Zane did a great job in good time.
They did a thorough job, arrived early & charged a fair price.
Your service is the best! Love the no soap cleaning process. The carpets are not soaking wet and dry quickly. When they are dry they are soft. My carpets are 21 years old. When Zerorez is done they look amazing! Fav (my tech this time) let me know he was in the way, knowledgeable, polite and friendly as all the technicians I’ve had with Zerorez. I will never use another cleaning company for my carpets or upholstery.
Excellent customer service. Technicians who take care of your property and pay attention to detail. Very honest, professional, knowledgeable, and kind. My forever go to vendor.
excellent job. very happy
it was great
Zak was very polite , he showed up on time and finished quickly and did a fabulous job on our carpet. Places where there was heavy traffic staining was completely gone and the carpet looked brand new.
clean carpet
Price, professionalism and a great clean job!
Very good service and the carpet looks great
Derrick was INCREDIBLE! On time, friendly, knowledgeable, and produced great results. Will use again and will ask for Derrick.
Quality service and customer care! Hard to come by in this town.This place has it dialed in. Will definitely use them again!
The technician was nice and professional. I also like the idea that no chemicals are used because I have cats
Major is a great guy and technician. He is a good worker and knowledgeable of his products.
Major was amazing!!
He was so knowledgeable, and explaining what he was doing.
He had an amazing the positive!
The cleaning itself was also amazing our furniture and the rugs look brand new!!
What do
On time and quick
Technician did not cover the stairwell with edge. covering. Wall and paint scraped off. Wet drywall found nearby but was not informed of any damage. Please contact as soon as possible. Phone number removed. Very disappointing.
I was very happy with the work done on my tile floors. I was especially pleased with the way Cody listened to my needs and how he went beyond. I have two cats and was concerned that they might try to get outside so he made sure to watch for them. He made me feel comfortable being here. I can recommend him and your company without reservation.
Mercedes H Barris
Henderson NV
The work was excellent and the technician was very friendly and professional.
You guys are the best. I didn't think my carpet was savable but you guys did it. Between my dog and people tracking in stuff on their shoes these carpets were terrible but zerorez got them brand new again. Thank you
Very professional
My carpet didn’t look clean after the next day