based on 39687 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and professional
Always prompt, easy to schedule, and always manage to get out my pet stains.
Reggie was very pleasant and explained the whole carpet cleaning process to me. It was a positive experience and I will use your service again.
Such a high priced quote and ‘willing to work with you ‘. I’m not a fan of that business model.
I was able to get an appointment for the next day. The technician arrived early, but called to give me ample notice he was running ahead of schedule. Stephen was the most polite service provider I have ever encountered. He also offered valuable recommendations to care for my carpet between visits. I like that Zerorez does not use harsh chemicals and dries quickly. My carpets look great and my house was put back together much quicker than after having my carpets cleaned by another well known company. I plan to use Zerorez again and would recommend them.
Was charged $40 more than i was charged last time (We had the exact thing done last year)
I was expecting to pay $97, and instead was charged $140.
Professional and did a great job. I would recommend the service to anyone.
Your associate Michael did a great job and was very personable. Hes what makes companies continue to do well!
You advertise 3 rooms for $99 and that is true as far as it goes but then we find out the results may not be satisfactory if the use of a scrubber is not used. That’s another $100. Then to keep from having to do it again soon a protective coating should be applied and that’s another $100. So the $99 get your foot in door but in the end it’s costing us $297.97. My gut is telling me it’s an awful lot like bait and switch. The pitch for the scrub and coating should be done when the appointment is made so the customer can give it some thought instead of feeling like we’re being hustled. I would not recommend you to a friend so they don’t feel like I did.
You get the carpets very clean without the carpet being left stiff afterwards
Friendly carpet techs (Chris & Justin?),good pr,& does good job on cleaning carpets
It works
Great job on the carpets and very professional.
I use Zerorez for my carpets. I like the service. Please stop sending emails. I'll call Kevin or Rob when I'm ready for a treatment.
Everything except we still have a urine smell in only one room. Paid extra to fix the small problem.
Maybe redo this room?
Started your service since day one when you came to VEGAS. Awesome job
Very knowledgeable, great service.
Your people were great!
Nothing comes close to this cleaning process.
Awesome
Carlos was great and was very knowledgeable
Courteous staff, excellent work
I have a dog. Accidents just happen. Their stuff makes it all just disappear!
You showed up when you were expected and did an overall good job.
Knowledgeable and very friendly staff
Andrew and Jacob did an incredible job cleaning my carpet, tile and upholstery. I was so impressed with how clean everything was and how quickly they worked.
Very polite and professional
The tech's need to take more care of their hoses and water line when working thru out the house to avoid chipping walls.
Very pleased, great service and our furniture and carpet is clean.
N/A
The cleaniness