based on 40964 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
1. Didn't show up on time. Actually they were late for 30 minutes.
2. tiles looked still same as before even though they said they cleaned twice, using an excuse that tiles and grout were not cleaned professionally before. Why couldn't they clean to my satisfaction.
3. Because I was disappointed with their work, I called in the office and ask for re-clean.
4, Carpet looks cleaner than before, but when I first called in for service, $33.00/room, I was billed $40.00 for one room. and additional charge for chemical they had to use.
The products that your company uses was Nice smelling and the technician was Awesome... Two Thumbs Up and a 10 rating a crossed the board
During my initial phone call to enquire about service to clean my home, i was given a rough estimate of the services i was interested in. Once the 2 man crew arrived, they were nice, but then quoted me over double the money i was quoted on the phone. I expressed my concerns of my carpet to the person on the phone and they never said anything about these hidden extra charges. My place was empty. Zero pet stains, zero regular stains, but it just smelled like dirty laundry to me. They acted like they were helping me out by giving me a tiny discount. It was still way more than 2 times the original quote. Im pressed for time because my movers were coming 2 days later and i needed the carpets to be dry. I felt like they took advantage of this. The extra costs were incurred to pretreat it with a chemical and to use a plain brush on the carpet before they did anything. The spray took 2 minutes to apply.. And was not much at all. More than double the price for a light mist of a chemical and for them to use a brush on my carpet. Ridiculous to bait n switch me. My carpet is clean and not smelly anymore, but ill never use them again nor refer them to anyone without telling them to expect a hefty price tag.
Fast, but thorough. Carpet so clean and smells great.
I like the energy and personality that Justin had. He was friendly and professional and knows about his job. Justin was on time and did a really great job . The answer is yes , that I would give him a 10 and I would used or refer you guys to someone else. Thanks
You guys do a great job, the techs are always very friendly. I'm in the rental property business and I've used zero Rez at least 20 times and always been satisfied.
Technition (Chris) was very thorough & professional. Will recommend & use service again.
Rob came out to clean our space and did an absolutely amazing job. The carpets look fantastic, but most importantly he was a pleasure to talk to and made the overall experience quite enjoyable. We would definitely recommend Rob and Zerorez again.
Very efficient courteous would recommend
Quick , efficient and friendly
I really think the techs you have working are professional and careful to do a great job. Have been pleased with my results.
It was easy to make the appointment, our tech Justin was very professional and kind. The carpets look great and I Last name removed use this company again.
cost of cleaning 2 throw rugs cost more than cleaning 3 rooms $226 vs $89
I will not call upon you for services again .
Products leave. Clean smell and the service is professional
Great csr svc, clean fabrics, professional technicians. I recommended them on our community message board!
Exceptional customer service and we’re very happy with the cleanliness of our carpet.
On time. Carpeting came out beautiful. Carpets look brand new.
Great service, very professional, good employee, very happy with the end product.
Good clean result!
You dont use chemicals to clean.
The guys were very nice and did a great job!
The two employees who did our carpets, where fantastic and did a very good job. We could not be happier with the service we received not only from Zerorez, but the employees how did the service shined more.
Excellent work
Your tech, Todd was on time, very nice and tried to clean my carpets the best that he could. I wasn't expecting a miracle as the carpets are 13 years old. We have 3 dogs and a cat you have done their business on it and with the biological treatment I know the carpet is cleaner than I could get it.
I will definitely call again to have 1 bedroom and the stairs done.
seems better cleaning than ever.
I like the way my carpets look, and the service was good.
Professional, fast, friendly and price was as quoted over the phone.
Carpets look and feel cleaner than previous carpet cleaning companies that have cleaned my carpets. Workers are always professional.
Same day service great customer service
Can’t think of anything