based on 40964 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything was great and the service
Carpet looks awesome, the guys did a great job.
Very thorough cleaning; no weird smell or residue; excellent customer service!
The excellent job they do every time.
On time service. Quick and efficient. Quick drying even with the winter weather
I have three dogs and they make a mess ,Rob came in looked new what need to due was veary nice and did a great job can’t even tell I have three dogs ..thank you
Timely, good communication, used skill in completing the task and great wrap up of work.
Efficiency! Quick drying. Your product really kicks pet smells behind! The fact that you dont have to connect to my water is a definite plus!
I already called and explained. Tech was fine, but 170 bucks for pet cleaning instead of the 35 i’ve been paying. I also couldn’t move furniture as I usually do ahead of the tech, so a lot of the carpet wasn’t done. I am selling the house in a few months, i’ll be using a different company. I usually get Rob, but the fact that your margins can swing form 35 to 170 means some poor a hole is actually paying 170 when I was paying 35. Sorry.
I would and have already
While he was polite he made no effort to do anything like moving a chair. The job was adequate just not what i was used to with zero
Timely and efficient.
Véry quick & efficient
The tech said I was a great candidate for zerorez but the smell remained. The downstairs was done a second time but the pet smell was back in hours (up and down). Both times the carpet remained wet for days. I placed a call in and was told I'd receive a call about how to proceed but no one called. I steam cleaned the downstairs myself and its 90% better. The multiple dirty water buckets were black, just days after zerorez cleaned. How could my home machine be better than 2 zerorez treatments? I paid a lot of money but put in all the labor myself to get it done. Before the first cleaning I asked about a satisfaction guarantee but no one said anything about it being void if I cleaned it myself. Now that the downstairs is void and I can't get my money back, the least we can do is the upstairs again. I've moved in, the carpet isn't exposed because of furniture and boxes and I'm leaving on a trip for 2 weeks. The delay in phone call eliminated the possibility of correcting this situation and I want at least a partial refund. Zerorez was worthless in this home and the carpets weren't even in bad shape. I'm just a new tenant who didn't want any dirt from other tenants.
good cleaning job, tech worked very well
first of all the gentleman that came to clean my home Steven is very discreet tells you everything that he’s doing even requires you to look at the work as he goes along to show you how the product and cleaning system works Steve is awesome this is the second time I’ve used your service and I asked for Steve I’m completely happy with everything as that was the first time I will continue to use you guys thank you , Robert
did his best.
The best carpet cleaning ever. We have used many over the years and there is no comparison to Zerorez. Our home is over twenty five years old with the original light lime green carpet. After our last cleaning with ZeroRez it looks almost like it was just installed. Amazing! Also your technicians were very fast, efficient and courteous. They should get a raise!!
I was happy with the service rep who came. He was very nice and did a good job.
I was pleased with how my carpets came clean and how hard the technician worked.
They made an extra effort to reach me in a somewhat confusing location. Were pleasant and did an excellent job,
Top-notch!
Outstanding result. Even better customer service. 10/10 would give you my business again.
Job was well done
The technicians work very hard until the job is done right. I love that the carpeting is dry within a few hours.
Nice and professional guys.
We have used Zerorez carpet cleaning many times and have always been very satisfied with the results.
Jeremiah had to do a job for us that required a deep cleaning. He did a great job and was very pleasant to us.
Thank you Zerorez!
I love your service. You do a wonderful job on the carpets. I do feel I will look around for pricing in tile floors, it was a little to expensive. My home is mainly all tile.
Professional and efficient!
Good people. Poor cleaning. 1 week after my rugs sre cleavlned the dirt has restrfacrd